2.1.3 Procedure for installing a relay system from supplied media
To install the relay system, you need to log on to the OS on the computer as a user with administrator permissions.
- Important note
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When installing the software on a Windows computer that uses User Account Control (UAC), a dialog box might appear prompting you to elevate your permission level. In this case, give your permission to continue.
- Important note
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Do not shut down the operating system during installation. If you shut down the operating system while installation is in progress, the program might not operate correctly even if you install it again.
- Important note
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On a computer running Windows 8.1, Windows 8, or Windows Server 2012, do not specify the following folders during installation:
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Folders under system-drive:\program files\WindowsApps
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Folders in storage areas created by virtual provisioning
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- Important note
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When creating the agent environment, make sure that the directories defined in the TEMP and TMP user environment variable and system environment variable exist on the computer.
- Tip
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You cannot install the relay system program on a management server.
To install a relay system from supplied media:
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Place the supplied media in the CD/DVD drive.
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In the Hitachi Integrated Installer dialog box, select JP1/IT Desktop Management 2 - Agent, and then click the Install button.
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In the dialog box indicating that installation will start, click the Next button.
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In the Installation type dialog box, select Custom installation, and then click the Next button.
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In the Installation folder dialog box, specify the folder in which to install the program and then click the Next button.
- Tip
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The default installation folder for a relay system is C:\Program Files\HITACHI\jp1itdma. If the OS is 64-bit Windows, the software is installed under the folder defined in the %ProgramFiles(x86)% environment variable. For example, if the OS is installed on the C: drive, the installation folder will be C:\Program Files (x86)\Hitachi\jp1itdma\.
- Important note
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If the OS is 64-bit Windows, do not install the software in a folder under %windir%\system32.
- Important note
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The SYSTEM and Administrators groups must have full control of the installation folder. For these groups, the This folder, subfolders and files option must be selected for Apply To.
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In the Types of components to be installed dialog box, select Relay system and then click the Next button.
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In the Components to be installed dialog box, select the component and subcomponents you want to install, and the installation method you want to use. Then, click the Next button.
- Tip
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The remote control agent is installed as a subcomponent of the relay system.
You can select the installation method from the pull-down menu displayed by clicking the icon to the left of the label.
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In the dialog box indicating that the preparation for the installation is complete, click the Install button.
The installation process begins. If you identify a problem in a setting, click the Back button and correct the setting.
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When the installation process has finished, click the Complete button.
Installation of the relay system is complete, and the setup dialog box appears. Restart the computer if requested to do so.
- Tip
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By default, when you install JP1/IT Desktop Management 2 - Agent, the remote control agent is also installed. The remote control agent must be installed on the computer you want to remotely control.