4.3.3 Prerequisites for remote control
The following describes the prerequisites needed to remotely control computers.
Prerequisites for the administrator's computer
The controller, which is a program that remotely controls other computers, must be installed on the administrator's computer. The controller accesses a window of a computer subject to remote control and allows the administrator to perform window operations.
When remote control is started in an operation window, the controller is automatically installed on the computer that displays the operation window.
Prerequisites for the connection destination computer
The conditions required for the connection destination computer vary depending on the method for connecting the controller.
- Standard connection
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The agent must be already installed and the remote control agent must be running. The remote control agent is a remotely controlled program, and provides the controller with a window on the controlled computer and performs operations in that window according to the instruction from the controller.
The remote control agent is part of the agent program. When the agent is installed, the remote control agent is also installed if you select the remote control agent in the Components to Install dialog box.
The remote control agent can be used in JP1/IT Desktop Management 09-50 or later or JP1/IT Desktop Management 2 10-50.
- RFB connection
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The RFB connection allows the remote control function to be used in agentless mode, that is, without using the remote control agent. However, the RFB connection restricts the remote control function.
To use the RFB connection, one of the following conditions must be satisfied.
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Software providing the VNC server function (for example, the following software) is running.
- Intel v Pro (if KVM Remote Control is available on a computer on which AMT 6.0 or later is installed)
- Realness
- Ultraviolet
- Firmware Workstation
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The OS is Mac OS X and Apple Remote Desktop Service is running.
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- Important note
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For remote control using the RFB connection, operation is not always guaranteed because a controlled computer might be configured by using free software. Some functions might not be available. Therefore, we recommend that you use a trial version in advance to confirm and verify operation. Note that we do not support any questions about environment setup, specifications, setting methods, and errors related to the controlled hardware or programs using the RFB connection.
- Important note
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The remote control function of JP1/Remote Control or JP1/Software Control cannot be connected to.
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