2.6.6 Linking with an MDM system

You can manage smart devices in JP1/IT Desktop Management 2 by linking with an MDM system and collecting information about the smart devices it manages. You can then manage the information in JP1/IT Desktop Management 2, and use the features of JP1/IT Desktop Management 2 to control smart devices.

The following table shows the features made possible by linking with an MDM system:

Feature	Description
Collecting information about smart devices	You can collect information about the smart devices managed by an MDM system, and use the information to manage those devices in JP1/IT Desktop Management 2. By collecting information periodically from the MDM system, you can manage the device information, asset information, and security status of individual smart devices.
Control smart devices	JP1/IT Desktop Management 2 can lock, wipe, and reset passcodes on smart devices managed by an MDM system.

Related Topics:

(1) Collecting information for smart devices managed by an MDM system
(2) Device information that can be acquired from MDM systems
(3) Notes on MDM linkage
2.22 Controlling smart devices

Organization of this subsection

(1) Collecting information for smart devices managed by an MDM system
(2) Device information that can be acquired from MDM systems
(3) Notes on MDM linkage

(1) Collecting information for smart devices managed by an MDM system

You can collect information about smart devices managed by an MDM system, allowing you to use the features of JP1/IT Desktop Management 2 to manage the device information, asset information, and security status of smart devices. You can keep the information up-to-date by collecting the latest information.

Tip: Like other devices, each smart device managed by JP1/IT Desktop Management 2 uses one product license.

The following figure shows how smart device information is collected from an MDM system.

[Figure]

You can use the following methods to collect information about smart devices managed by an MDM system:

Immediate: JP1/IT Desktop Management 2 connects to the MDM system immediately and collects information about smart devices. Use this option when you first install JP1/IT Desktop Management 2 or when you want changes to the information in the MDM system to be immediately reflected in the JP1/IT Desktop Management 2 database.
Scheduled: Smart device information is collected regularly according to the MDM linkage settings. Discovered devices are automatically made management targets. The schedule is determined by the values in Start At, Repeat Interval (daily, weekly, or monthly), and Repeat in the Settings module. By default, no schedule is set.

Tip: When you delete a smart device from an MDM system, the corresponding information is not deleted from JP1/IT Desktop Management 2. When you remove a smart device from an MDM system, you can remove the device from JP1/IT Desktop Management 2 by deleting its device information.

To Page Top

(2) Device information that can be acquired from MDM systems

The following table lists the device information you can obtain from an MDM system.

System information

Device information item		Can be acquired	MDM system item name on MobileIron	Contents
Device Type		Y	--	Smart Device is set as the device type.
Computer Details	Computer Name (Description)	Y	--	The user name, contract phone number, and model name used to identify the smart device in the MDM system.
	Host Name	Y	--	The user name, contract phone number, and model name used to identify the smart device in the MDM system.
	Model (Manufacturer)	Y	--	The name of the manufacturer of the smart device, and the model name assigned by the manufacturer.
	Serial #	Y	SerialNumber	The serial number of the smart device.
	Memory	Y	--	The total memory installed in the smart device.
System Drive	Total	Y	--	The total capacity of the hard disk.
OS Details	OS	Y	OS	The name and version of the operating system.
Network Details	MAC Address	Y	WiFiMAC wifi_mac_addr BluetoothMAC	The MAC address of the device.
Smart device information	IMEI	Y	imei	The IMEI that identifies the smart device.
	UDID	Y	udid	The UDID assigned to Apple devices.
	IMSI	Y*	imsi registration_imsi current_SIM_module_number	The IMSI assigned to the SIM card that the telecommunications company uses to identify the subscriber.
	ICCID	Y	--	The ICCID assigned to the SIM card of the smart device.
	Model (Manufacturer)	Y	--	The name of the manufacturer of the smart device, and the model name assigned by the manufacturer.
	Serial #	Y	SerialNumber	The serial number of the smart device.
	Contract phone number	Y	Number	The telephone number used by the smart device.
	E-mail	Y	--	The E-mail address used by the smart device.
	Carrier	Y	current_operator_name Operator	The communications provider of the smart device.
	Passcode setting	Y	PasscodePresent	Whether a passcode is set on the smart device.
	RAM (free)	Y	total_ram_size_bytes (free_ram_size_bytes)	RAM The total amount of RAM on the device. free The amount of free RAM on the device.
	Internal storage (free)	Y	total_storage_size_bytes (free_storage_size_bytes)	Internal storage The amount of internal storage on the device. free The amount of free internal storage space.
	External storage (free)	Y*	total_media_card_size_bytes (free_media_card_size_bytes)	External storage The total capacity of the external storage connected to the device. free The amount of free external storage space.

Legend:

Y: Indicates device information that can be collected from any MDM system

Y*: Indicates device information that can be collected from MobileIron systems

--: Item names do not appear for these items regardless of whether device information is collected

You can also collect the information in the following table:

Device information item	Description
Management Type	MDM linkage management is set as the management type.
Device Status	Unknown is set if you collect smart device information from an MDM system, or re-register a wiped smart device. Warning is set if the smart device was successfully wiped.
Management Status	Agent not Installed is set.
Last Alive Confirmation Date/Time	The date and time when the smart device connected to the MDM system is set.

See the following for details about device information:

To Page Top

(3) Notes on MDM linkage

Note the following when linking with an MDM system:

You cannot use underscores (_) in the host name of an MDM server.
The device information that can be collected by the MDM linkage function depends on the OS of the smart device and the MDM system from which the information is being collected. JP1/IT Desktop Management 2 only displays the items it was able to collect.
If you swap the SIM card in a smart device, the IMEI stays the same but the contract phone number changes. As a result, a situation might arise in which the device information does not match the IMEI, causing the device to be recognized as a new smart device.

To Page Top