Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Getting Started

3021-3-367(E)

Notices

Relevant program products

Job Management Partner 1/IT Desktop Management 2 - Manager

P-2642-78AL Job Management Partner 1/IT Desktop Management 2 - Manager version 10-50

The above product includes the following:

P-CC2642-7AAL Job Management Partner 1/IT Desktop Management 2 - Manager version 10-50 (for Windows Server 2012, Windows Server 2012 R2, Windows Server 2008, and Windows Server 2003)

P-CC2642-7BAL Job Management Partner 1/IT Desktop Management 2 - Agent version 10-50 (for Windows 8.1, Windows 8, Windows Server 2012, Windows Server 2012 R2, Windows 7, Windows Server 2008, Windows Vista, Windows Server 2003, and Windows XP)

P-CC2642-7CAL Job Management Partner 1/IT Desktop Management 2 - Network Monitor version 10-50 (for Windows(R) 8.1 Enterprise, Windows(R) 8.1 Pro, Windows 8 Enterprise, Windows 8 Pro, Windows Server 2012, Windows Server 2012 R2, Windows 7 Enterprise, Windows 7 Professional, Windows 7 Ultimate, Windows Server 2008, and Windows Server 2003 (x86))

P-CC2642-7DAL Job Management Partner 1/IT Desktop Management 2 - Asset Console version 10-50 (for Windows Server 2012, Windows Server 2012 R2, Windows Server 2008, and Windows Server 2003)

Trademarks

Adobe and Flash Player are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Firefox is a registered trademark of the Mozilla Foundation.

Internet Explorer is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Microsoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Microsoft and Hyper-V are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Oracle and Java are registered trademarks of Oracle and/or its affiliates.

RSA and BSAFE are either registered trademarks or trademarks of EMC Corporation in the United States and/or other countries.

Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.

Windows Server is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.

Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.

This product includes software developed by the Apache Software Foundation (http://www.apache.org/).

This product includes software developed by Ben Laurie for use in the Apache-SSL HTTP server project.

This product includes software developed by Daisuke Okajima and Kohsuke Kawaguchi (http://relaxngcc.sf.net/).

This product includes software developed by IAIK of Graz University of Technology.

Portions of this software were developed at the National Center for Supercomputing Applications (NCSA) at the University of Illinois at Urbana-Champaign.

This product includes software developed by the University of California, Berkeley and its contributors.

This software contains code derived from the RSA Data Security Inc. MD5 Message-Digest Algorithm, including various modifications by Spyglass Inc., Carnegie Mellon University, and Bell Communications Research, Inc (Bellcore).

Regular expression support is provided by the PCRE library package, which is open source software, written by Philip Hazel, and copyright by the University of Cambridge, England. The original software is available from ftp://ftp.csx.cam.ac.uk/pub/software/programming/pcre/

This product includes software developed by Ralf S. Engelschall <rse@engelschall.com> for use in the mod_ssl project (http://www.modssl.org/).

product includes RSA BSAFE Cryptographic software of EMC Corporation.

Other product and company names mentioned in this document may be the trademarks of their respective owners. Throughout this document Hitachi has attempted to distinguish trademarks from descriptive terms by writing the name with the capitalization used by the manufacturer, or by writing the name with initial capital letters. Hitachi cannot attest to the accuracy of this information. Use of a trademark in this document should not be regarded as affecting the validity of the trademark.

Microsoft product screen shots

Microsoft product screen shots reprinted with permission from Microsoft Corporation.

Abbreviation

In this manual, JP1 refers to Job Management Partner 1.

Restrictions

Information in this document is subject to change without notice and does not represent a commitment on the part of Hitachi. The software described in this manual is furnished according to a license agreement with Hitachi. The license agreement contains all of the terms and conditions governing your use of the software and documentation, including all warranty rights, limitations of liability, and disclaimers of warranty.

Material contained in this document may describe Hitachi products not available or features not available in your country.

No part of this material may be reproduced in any form or by any means without permission in writing from the publisher.

Issued

April 2015: 3021-3-367(E)

Copyright

All Rights Reserved. Copyright (C) 2015, Hitachi, Ltd.

Copyright, patent, trademark, and other intellectual property rights related to the "TMEng.dll" file are owned exclusively by Trend Micro Incorporated.

Read this first

What you can do with JP1/IT Desktop Management 2

Are you spending more time than is necessary on security management of your organization's computers? Are you aware that your currently-recognized computer information might be out of date?

By using JP1/IT Desktop Management 2, you can oversee all the latest information about the computers installed on your organization. With JP1/IT Desktop Management 2, you can centrally manage business-critical machines, such as printers, network devices, and smart phones, as well as computers. Deploy JP1/IT Desktop Management 2, and devote time currently spent on management to more productive business operations.

What is explained in this manual

The goal of this manual (JP1/ITDM2 Getting Started) is to enable users to perform basic operations for computer management, following the rules specific to the organization. Here, you will check the computer management rules on which this manual (JP1/ITDM2 Getting Started) is based, and notes on using this manual.

Computer management rules in this manual (JP1/ITDM2 Getting Started)

Security management must be implemented following the management rules set by the organization. These management rules define the organization's computer configuration and operation (Security policy). JP1/IT Desktop Management 2 judges security status based on this security policy. This manual (JP1/ITDM2 Getting Started) uses the default policy, which is a security policy provided by JP1/IT Desktop Management 2.

When JP1/IT Desktop Management 2 is deployed, the default policy is automatically applied to all devices managed by JP1/IT Desktop Management 2. The default policy does not affect execution of any currently-used applications.

Notes on using this manual (JP1/ITDM2 Getting Started)

The descriptions of operations in this manual (JP1/ITDM2 Getting Started) assume a maximum of 5,000 devices are to be managed in the system configuration, as shown in the above figure. A relay system can manage a maximum of 1,000 devices. Therefore, the system configuration in this manual (JP1/ITDM2 Getting Started) uses five relay systems. If the number of devices to be managed exceeds 5,000, multiple system configurations must be prepared according to the number of devices. For details, see Examining the system configuration in the Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Overview and System Design Guide.

Also, the descriptions in this manual (JP1/ITDM2 Getting Started) assume that the user has subscribed to support services. Subscribers can receive maintenance and technical support services for JP1/IT Desktop Management 2.

Non-subscribers can also use this manual (JP1/ITDM2 Getting Started). Perform the procedures as described, and when you encounter 2.3.1 Downloading the latest security updates from the support service site, read If support services are not subscribed. To use the service for subscribing support services, you must connect to the Internet.

Navigating the manuals

The following figure shows the JP1/IT Desktop Management 2 manuals, and indicates for what purpose you need to read these manuals.

A reference in one manual to another manual is indicated in the following format: For details about something, see topic-title in the manual-name. Using topic-title as a keyword, search for the relevant section in the target manual.

Descriptions of operations on windows assume the following respective environments:

Operations on the management server

Environment running Windows Server 2008

Operations in the Remote Installation Manager

Environment running Windows 7

Operations on the administrator's computer

Environment running Windows 7, Internet Explorer 8.0, and Microsoft Excel

Window screenshots in this manual were taken in November 2014, and might differ as a result of changes in product specifications.

1 JP1/IT Desktop Management 2 Setup

Create an environment for basic operation, and start management of computers.

1.1 Before installation

1.1.1 Confirming the environment to be used by the administrator

Check whether the environment to be used for operating JP1/IT Desktop Management 2 is appropriate:

Server to be used as the management server

Servers to be used as relay systems

Administrator's computer (computer that the administrator will usually use to operate JP1/IT Desktop Management 2)

Procedure

Confirm that the server to be used as the management server satisfies the following conditions:

Installed memory: 2.0 GB or more (recommended: 8.0 GB)

Free disk space: 23.0 GB or more

Free space on the system drive (C:): 1.0 GB or more (work area)

OS: Windows Server 2012, Windows Server 2012 R2, Windows Server 2008, or Windows Server 2003

Confirm that each server to be used as a relay system satisfies the following conditions:

Installed memory: 2.0 GB or more

Free disk space: 300.0 MB or more

OS: Windows 8.1, Windows 8, Windows Server 2012, Windows Server 2012 R2, Windows 7 Enterprise, Windows 7 Professional, Windows 7 Ultimate, Windows Server 2008, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Server 2003, or Windows XP Professional (Service Pack 2 or 3)

Confirm that the administrator's computer satisfies the following conditions:

Installed memory: 2.0 GB or more

Free disk space: 200.0 MB or more

OS: Windows 8.1, Windows 8, Windows Server 2012, Windows Server 2012 R2, Windows 7 Enterprise, Windows 7 Professional, Windows 7 Ultimate, Windows Server 2008, or Windows Server 2003

Browser: Internet Explorer (7, 8, 9, 10, or 11) or Firefox (24 or later)

Adobe Flash Player: 11.7 or later

If Adobe Flash Player is not installed:

Access http://get.adobe.com/jp/flashplayer/, and then download and install Adobe Flash Player. If downloading does not go well, try the procedure# shown below with Internet Explorer. Downloading might be successful.

1. Select Internet Options, and then open the Security page.

2. Add http://get.adobe.com as a trusted site.

3. Click Custom level, and then enable Run ActiveX controls and plug-ins, Script ActiveX controls marked safe for scripting, and Active scripting.

#: This procedure is based on information as of the issuance date of this manual. If you cannot download Adobe Flash Player even after performing the procedure, contact the Adobe Flash Player provider.

What you do next

Now you have finished confirming the environment. Next, you install JP1/IT Desktop Management 2 - Manager.

1.2 Installing JP1/IT Desktop Management 2

In this manual (JP1/ITDM2 Getting Started), you will install the following programs:

JP1/IT Desktop Management 2 - Manager

Remote Install Manager

JP1/IT Desktop Management 2 - Agent

Performing the procedures described in this manual creates the following system configuration:

1.2.1 Installing JP1/IT Desktop Management 2 - Manager

(1) Installing JP1/IT Desktop Management 2 - Manager on a server

Install JP1/IT Desktop Management 2 - Manager, following the wizard's instructions.

Reference note

Installing JP1/IT Desktop Management 2 - Manager on a server might take a few hours (depending on the specifications of the computer). This time is required because the simple installation method selected in this manual (JP1/ITDM2 Getting Started) creates a database automatically. Keep this in mind when starting installation.

Operation procedure

Log on with the administrator role to the server to be used as the management server.

Set the product DVD-ROM on the CD/DVD drive.

The Hitachi Integrated Installer dialog box appears.

If the Hitachi Integrated Installer dialog box does not appear

Double-click the HCD_INST.EXE file on the DVD-ROM. The Hitachi Integrated Installer dialog box will appear.

Select JP1/IT Desktop Management 2 - Manager, and then click the Install button.

A message appears, asking you whether you want to start installation.

Click the OK button.

The installation wizard appears.

Click the Next button.

The Permission Agreement window appears.

Read through the license agreement to the end.

Select I accept the terms in license agreement.

Click the Next button.

The Installation type window appears.

Click the Next button.

Quick installation is selected as the installation type, and setup is automatically performed with all default settings. Then, the Installation folder window appears.

Reference note

For details about the setup that is processed automatically, see the following: Setup parameters in the Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Overview and System Design Guide.

Click the Next button.

The Setting up the database window appears.

If the installation destination disk does not have sufficient unused capacity

Click the Change button to change the installation folder if the folder displayed by default does not have the following total amounts of unused capacity:

- Installation folder for JP1/IT Desktop Management 2 - Manager: 2.9 GB or more

- Database folder: 20.0 GB or more

Set a password, and then click the Next button.

The InstallShield is ready to install program window appears. This window displays the information for starting installation. Also, the Components to Install dialog box displays the Remote Install Manager that is necessary for installing JP1/IT Desktop Management 2 - Manager.

Click the Install button.

Installation starts, and the Installing JP1/IT Desktop Management 2 - Manager window appears.

Wait for a while.

When installation finishes, the The install wizard is complete window appears.

Clear the Starting on JP1/IT Desktop Management 2 check box.

In this manual (JP1/ITDM2 Getting Started), you log in from the administrator's computer rather than the server you are operating.

Click the Finish button.

When you are instructed to restart the computer, restart the computer.

In the Hitachi Integrated Installer dialog box, click the Finish button.

The Hitachi Integrated Installer dialog box closes, and then the dialog box for confirming that the installer has been completed appears.

Click the OK button.

The dialog box closes.

Remove the DVD-ROM.

Reference note

At this point, check and record the IP address and host name of the management server. You will need this information when you set up, or log in to, JP1/IT Desktop Management 2.

What you do next

Now you have finished installation of JP1/IT Desktop Management 2 - Manager. The server on which JP1/IT Desktop Management 2 - Manager is installed is called the management server. Next, you install Remote Installation Manager on the administrator's computer. Remote Installation Manager is used to distribute files.

(2) Installing Remote Installation Manager on the administrator's computer

Also install Remote Installation Manager, following the wizard.

Operation procedure

Log on with the administrator role to the administrator's computer.

Set the product DVD-ROM in the CD/DVD drive.

When the Hitachi Integrated Installer dialog box appears, select JP1/IT Desktop Management 2 - Manager, and then click the Install button.

Click the OK button.

Click the Next button.

Read through the license agreement to the end.

Select I accept the terms in license agreement.

Click the Next button.

The Installation type window appears.

Select Custom installation, and then click the Next button.

The User Registration window appears.

Enter the user name and company name, and then click the Next button.

The Installation folder window appears.

Click the Next button.

The Custom installation window appears.

Click the icon on the left of Manager, and then select This feature will not be available.

JP1/IT Desktop Management 2 - Manager is removed from the components to be installed.

Click the icon on the left of Remote Install Manager, and then select This feature, and all subfeatures, will be installed on local hard drive.

Remote Installation Manager is added to the components to be installed.

Click the Next button.

The InstallShield is ready to install program window appears.

Click the Install button.

Installation starts. A series of windows appear as processing progresses.

Wait for a while.

When installation finishes, the The install wizard is complete window appears.

Click the Finish button.

When you are instructed to restart the computer, restart the computer.

In the Hitachi Integrated Installer dialog box, click the Finish button.

Click the OK button.

Remove the DVD-ROM.

What you do next

Now you have finished installing Remote Installation Manager on the administrator's computer. Next, you use that computer to register the product license of JP1/IT Desktop Management 2.

(3) Registering the product license of JP1/IT Desktop Management 2

Display the login window on the administrator's computer, and then register the product license you purchased.

Operation procedure

Set the CD-ROM titled Hitachi License Files in the CD/DVD drive.

Prepare the management server information recorded in 1.2.1(1) Installing JP1/IT Desktop Management 2 - Manager on a server. Use this information to complete the following URL, and then enter the URL on the web browser's address bar:

http://management-server's-IP-address-or-host-name:31080/jp1itdm/jp1itdm.jsp

Tip

If you add the above URL as Favorites of Internet Explorer, you can display the login window quickly, without entering the URL.

If the login window does not appear correctly:

Possible causes and their corrective actions are as follows:

- The entered URL is incorrect. -- Check the URL that you entered. If the URL includes a host name, make sure that the host name can be resolved to an IP address.

- The network has a problem. -- Check the error information displayed in the web browser, and make sure that there are no problems with the network between the computer and management server.

Click the License button.

The License Details window appears.

If an error is displayed:

You might be able to prevent the error from occurring by using Internet Explorer and the following procedure:

1. Display the Internet Options dialog box, and open the Security tab.

2. Add the following URL to Trusted sites:

http://management-server's-IP-address-or-host-name

3. Restart Internet Explorer.

Click the Register License button.

The window for selecting the license key file appears.

Select and open the license key file (.xml) on the CD-ROM that you sent in step 1.

A dialog box appears, notifying you that license registration is finished.

Click the OK button.

License management operations are finished. In the following steps, you check whether the license has been registered correctly.

In the login window, click the License button.

The License Details window appears.

Compare the value of Maximum number of managed nodes in that window with the value of Total Number of License in the license agreement (Software License Agreement), and then confirm that these values match.

Tip

If you have additionally purchased product licenses, sum the Total Number of License values of all license agreements.

Click the Close button.

The License Details window closes, and the login window appears.

What you do next

Now you have correctly registered the product license of JP1/IT Desktop Management 2. Next, you log in to the JP1/IT Desktop Management 2 operation window.

(4) Log in to the operation window

Log in to the JP1/IT Desktop Management 2 operation window. After logging in, you must first change the password.

Operation procedure

Enter the following login information in User ID and Password:

User ID: system

Password: manager

Reference note

The above password can be used for only the first login.

Click the Login button.

The Change Password dialog box appears.

Reference note

If you select the Remember User check box, you do not need to enter the user ID in the login window again.

Enter the new password.

Tip

The following shows the guidelines for strengthening the password. Enter a strong password for safer security management.

Combine uppercase characters, lowercase characters, numbers, and symbols.

Do not use a string that is consecutive (such as 12345).

Do not use the name or birthday of yourself or an associate, or a dictionary word.

Click the OK button.

The dialog box notifying you that the password was successfully changed appears.

Click the OK button.

The Home module appears.

Reference note

You do not use the Getting Started window for any of the procedures described in this manual (JP1/ITDM2 Getting Started).

If you do not want to display the Getting Started window again during login, select the Do not display this message again check box, and then click in the top right corner to close the window.

To display the Getting Started window again, select View, then Change View Default.

What you do next

Now you have completed login to the JP1/IT Desktop Management 2 operation window. Next, you install JP1/IT Desktop Management 2 - Agent.

1.2.2 Installing JP1/IT Desktop Management 2 - Agent

Before you start managing the users' computers, make sure that JP1/IT Desktop Management 2 - Agent is installed on each of those computers. Computers on which JP1/IT Desktop Management 2 - Agent is installed can be managed safely.

This manual (JP1/ITDM2 Getting Started) describes how users themselves can install JP1/IT Desktop Management 2 - Agent on their own computers. In the described procedure, users can take action against problems if necessary.

The JP1/IT Desktop Management 2 - Agent installation procedure consists of the following stages:

Building relay systems

Log in to the operation window from the administrator's computer, and then create an installation set, which consists of the JP1/IT Desktop Management 2 - Agent programs and program setup information files. The created installation set facilitates building of relay systems. After creating the installation set, build relay systems.

Installing JP1/IT Desktop Management 2 - Agent and the Packager on the administrators' computer

For the administrator's computer also to be managed, install JP1/IT Desktop Management 2 - Agent on the administrators' computer. Also install the Packager, which is required to distribute files.

Preparing for installation on the users' computers

Create an installation set for users so that they can easily install JP1/IT Desktop Management 2 - Agent by themselves.

Instructing users to perform installation on their computers

Instruct the users of the computers to install JP1/IT Desktop Management 2 - Agent. The users use the installation set (created in stage 3) to install JP1/IT Desktop Management 2 - Agent on their own computers.

Confirming installation of JP1/IT Desktop Management 2 - Agent

Confirm that JP1/IT Desktop Management 2 - Agent has been installed on all computers. If there are computers on which JP1/IT Desktop Management 2 - Agent is not installed, further instruct the users of those computers to install it.

(1) Building relay systems

In this stage, you create an installation set for relay systems, and then you use it to build relay systems. Before creating an installation set, you specify the Agent settings that are required to create the installation set.

Operation procedure

Log in to the JP1/IT Desktop Management 2 operation window.

Click the Settings button.

The Settings module appears.

Select Agent, and then Agent Configurations and Create Agent Installers.

The Agent Configurations and Create Agent Installers window appears.

Click the Add Agent Configuration button.

The Add Agent Configuration window appears.

Enter any name in Agent Configuration Name.

In this manual (JP1/ITDM2 Getting Started), enter BuildRelaySystem.

Select Basic settings.

The Basic settings window appears.

Make sure that the management server's host name has been specified for the following items in the Basic settings window:

Host name or IP address in Management server

Host name or IP address in Higher system that uses Remote Installation Manager for distribution

Specify other items as necessary. If you change port numbers, do so after carefully checking the system configuration and connection settings.

Select Password settings.

The Password settings window appears.

In Settings to protect agents, set the password.

Select other items as necessary.

Click the OK button.

The BuildRelaySystem agent configuration is added to the Agent Configurations and Create Agent Installers window. Perform the following steps to select this configuration.

Click the Create Agent Installer button on the line of the BuildRelaySystem agent configuration that has been added.

The Create Agent Installer window appears with BuildRelaySystem selected as the agent configuration.

Select Settings for the component to be installed.

The Settings for the component to be installed window appears.

For Type, select IT Desktop Management 2 - Agent (relay system).

Select other items as necessary.

Click the OK button.

After the Create Agent Installer dialog box appears, the File Download dialog box appears.

In the File Download dialog box, click the Save button.

The dialog box for selecting the folder in which to save the installation set appears.

Check the file name and save destination.

In this manual (JP1/ITDM2 Getting Started), the file name is ITDM2Agt(BuildRelaySystem).exe.

Click the Save button.

The installation set is saved, and the Download complete dialog box appears.

In the Create Agent Installer dialog box, click the Close button.

The Create Agent Installer dialog box closes.

In the Download complete dialog box, click the Open Folder button.

The folder containing the ITDM2Agt(BuildRelaySystem).exe file opens.

Move the ITDM2Agt(BuildRelaySystem).exe file to a location that is convenient for being downloaded from relay systems.

Now you have completed the installation set for BuildRelaySystem. In the following steps, you use that installation set to build relay systems.

Reference note

At this point, check and record the IP address and host name of the relay system. You will need this information when you check whether the relay systems have been built correctly, or when you set up the administrator's computer.

Log on with the administrator role to the first server to be used as a relay system.

Download the ITDM2Agt(BuildRelaySystem).exe file, and then double-click it.

Installation of JP1/IT Desktop Management 2 - Agent starts. When installation (building of a relay system) finishes, a window appears, explaining to that effect.

Click the OK button.

Log in to the JP1/IT Desktop Management 2 operation window, and then click the Inventory button.

The Device module appears.

Select Device Inventory, and then Device List.

A list of devices appears.

From the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, and then Remote Installation Manager.

The Login (Remote Install Manager) dialog box appears.

Enter the following information:

Management Server: Host name of the management server recorded in 1.2.1(1) Installing JP1/IT Desktop Management 2 - Manager on a server

Connection port number: 31080 (default)

User ID: system

Password: New password entered in 1.2.1(4) Log in to the operation window

Click the OK button.

The Remote Installation Manager window appears.

Check whether the host name of the relay system that you built is displayed in both of the following locations:

Device List view in the operation window

System Configuration window of Remote Installation Manager

If the relay system that you built is displayed in both locations, the first relay system has been built correctly.

If the relay system that you built is not displayed in both locations

Make sure that:

- The host name of the administrator's server can be resolved correctly.

- The agent settings are correct.

Similarly as described above, download and install ITDM2Agt(BuildRelaySystem).exe on the second and following servers to be used as relay systems.

What you do next

Now you have completed building the relay systems. Next, you install JP1/IT Desktop Management 2 - Agent and the Packager on the administrator's computer.

(2) Installing JP1/IT Desktop Management 2 - Agent and the Packager on the administrator's computer

Install JP1/IT Desktop Management 2 - Agent and the Packager on the administrator's computer. If JP1/IT Desktop Management 2 - Agent is installed, the administrator's computer is also subject to management. The Packager is used to distribute files.

Operation procedure

Set the product DVD-ROM on the CD/DVD drive of the administrator's computer.

Select JP1/IT Desktop Management 2 - Agent, and then click the Install button.

Click the OK button.

Click the Next button.

Read through the license agreement to the end.

Select I accept the terms in license agreement.

Click the Next button.

The Installation Type window appears.

Select Custom installation, and then click the Next button.

In the Installation Folder window, click the Next button.

The Types of components to be installed window appears.

Click the Next button.

The Components to be installed window appears.

Click the icon on the left of Packager, and then select This feature, and all subfeatures, will be installed on local hard drive.

The agent and packager programs are selected as components to be installed on the administrator's computer.

Click the Next button.

The The program is ready to be installed window appears.

Click the Install button.

Installation starts, and the Installing JP1/IT Desktop Management 2 - Agent window appears. When installation finishes, the The installation wizard finished window appears.

Click the Finish button.

The Setup (Agent) dialog box appears. When you are instructed to restart the computer, restart the computer.

Open the Connection-destination settings tab. Then, in Management server, set Host name or IP address to the host name of the administrator's server recorded in 1.2.1(1) Installing JP1/IT Desktop Management 2 - Manager on a server.

Click the OK button.

The Setup (Agent) dialog box closes, and the dialog box that asks you whether you really want to update the setup information appears.

Click the Yes button.

In the Hitachi Integrated Installer dialog box, click the Finish button.

The Hitachi Integrated Installer dialog box closes, and then the dialog box for confirming that the installer has been completed appears.

What you do next

Now you have completed installing JP1/IT Desktop Management 2 - Agent and the Packager on the administrator's computer. Next, you prepare for installing JP1/IT Desktop Management 2 - Agent on the users' computers.

(3) Preparing for installation on the users' computers

The same way as for building relay systems, prepare installation on the users' computers by specifying the Agent settings, and then create an installation set.

If the created installation set is used to install JP1/IT Desktop Management 2 - Agent on computers, the user information of those computers, such as the name and email address, is subject to management. In the procedure described below, to reduce the administrator's work load, each user individually fills in their name and other information in a dialog box displayed on their own computer.

Operation procedure

Log on with the administrator role to the administrator's computer.

Log in to the JP1/IT Desktop Management 2 operation window, and then click the Settings button.

The Settings module appears.

Select Agent, and then Agent Configurations and Create Agent Installers.

The Agent Configurations and Create Agent Installers window appears.

Click the Add Agent Configuration button.

The Add Agent Configuration window appears.

Enter any name in Agent Configuration Name.

In this manual (JP1/ITDM2 Getting Started), enter UserComputer.

Select Basic settings.

The Basic settings window appears.

In Management server, enter the host name of the management server for Host name or IP address.

In Higher system that uses Remote Installation Manager for distribution, specify the settings as follows:

System type: Select Relay system.

Host name or IP address: Enter the host name of a relay system recorded in 1.2.2(1) Building relay systems.

Specify the other items as necessary. If you change port numbers, do so after carefully checking the system configuration and connection settings.

Select Password settings.

The Password settings window appears.

In Settings to protect agents, set the password.

Select other items as necessary.

Click the OK button.

The UserComputer agent configuration is added to the Agent Configurations and Create Agent Installers window. Perform the following steps to select this configuration.

Click the Create Agent Installer button on the line of the UserComputer agent configuration that has been added.

The Create Agent Installer window appears with UserComputer selected as the agent configuration.

Click the OK button.

After the Create Agent Installer dialog box appears, the File Download dialog box appears.

In the File Download dialog box, click the Save button.

The dialog box for selecting the folder in which to save the installation set appears.

Check the file name and save destination.

In this manual (JP1/ITDM2 Getting Started), the file name is ITDM2Agt(UserComputer).exe.

Click the Save button.

The installation set is saved, and the Download complete dialog box appears.

In the Create Agent Installer dialog box, click the Close button.

The Create Agent Installer dialog box closes.

In the Download complete dialog box, click the Open Folder button.

The folder containing the ITDM2Agt(UserComputer).exe file opens.

Move the ITDM2Agt(UserComputer).exe file to a location that is convenient for being downloaded from relay systems (for example, a web site or file server).

Now you have prepared for users to install Agent by themselves. Next, you specify the settings for display of the user information entry window. The information entered from this window allows JP1/IT Desktop Management 2 to recognize the user of each device.

Click the Settings button.

The Settings module appears.

Select Assets, and then Asset Field Definition.

The Asset Field Definition window appears.

In Common Fields (Assets and Device Inventory), click the Edit button on the line User Name line.

The Edit Custom Fields dialog box appears.

For Data Source, select End User.

Tip

To display an instruction to the user, enter it in Description. If you select the Restricting Input Characters check box, you can restrict the characters that the user can enter.

Select the Entering item is mandatory check box.

This makes entry of User Name mandatory in the user information entry window that is displayed on each user's computer.

Click the OK button.

End User is displayed as Data Source on the User Name line, allowing the user to enter a name for User Name.

Reference note

In the same way as you set User Name, you can set other items, such as the email address and phone number.

If the administrator has user information as hardware asset information in a CSV file, the information can be updated at one time by importing the file.

For details, see Importing hardware asset information in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Administration Guide.

What you do next

Now you have prepared for users to perform installation on their computers. Next, you instruct users to perform installation on their computers.

(4) Instructing the users to perform installation on their computers

In this manual (JP1/ITDM2 Getting Started), you instruct users to perform installation through their representative.

Operation procedure

Send the following information to the group representative by email or another means, and request the representative to have the computer users install Agent by themselves:

Location in which ITDM2Agt(UserComputer).exe is saved

Following installation procedure that the users will perform by themselves:

Use the following procedure to install the program:

When installation finishes, the window for entering user information (such as user name) appears. Fill in the window as instructed. If your computer is vulnerable to threats, a message is displayed. If the message is displayed, take the appropriate action according to the message.

Log in to the JP1/IT Desktop Management 2 operation window, and then click the Inventory button.

The Device module appears.

Select Device Inventory, and then Device List.

A list of devices appears.

From the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, and then Remote Installation Manager.

The Login (Remote Install Manager) dialog box appears.

Enter the following information:

Management Server: Host name of the management server recorded in 1.2.1(1) Installing JP1/IT Desktop Management 2 - Manager on a server

Connection port number: 31080 (default)

User ID: system

Password: New password entered in 1.2.1(4) Log in to the operation window

Click the OK button.

The Remote Installation Manager window appears.

Check whether the host name of the user's computer is displayed in both of the following locations:

Device List view in the operation window

System Configuration window of Remote Installation Manager

If the user's computer is displayed in both locations, Agent has been installed on the computer correctly.

If the user's computer is not displayed in both locations:

Make sure that:

- The host name of the connection-destination relay system can be resolved correctly.

- The agent settings are correct.

Reference note

There are procedures for distributing Agent to users other than the procedure described in this manual (JP1/ITDM2 Getting Started). For details, see Installing the agent in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Overview and System Design Guide.

What you do next

Now you have completed instructing computer users to install Agent. Computers with Agent installed automatically connect to relay systems to communicate with the management server. On computers that are managed, the JP1/IT Desktop Management 2 operation window is displayed. When agent installation on computers progresses to some extent, proceed to the next stage.

In the next stage, you make sure that JP1/IT Desktop Management 2 - Agent is installed on all target computers by checking the list of devices created by JP1/IT Desktop Management 2 against the device management ledger.

(5) Confirming installation of JP1/IT Desktop Management 2 - Agent

First, use JP1/IT Desktop Management 2 to create a list of devices on which Agent has been installed. Then, check this list against the device management ledger (that lists the correspondence between devices and users in the organization). If you find computers on which Agent has not been installed, instruct the users of those computers to install Agent.

Operation procedure

Log in to the JP1/IT Desktop Management 2 operation window.

Click the Inventory button.

The Device module appears.

Select Device Inventory, and then Device List.

A list of devices appears.

Select Action, and then Export Device List.

The Select Export Columns dialog box appears.

Select the following items:

Device Type

Host Name

IP Address

User Name

E-mail

The selected items are subject to exporting. You can also select other items if necessary.

Tip

If you want to select only a few items, you can first deselect all items, and then select only the necessary items. To deselect all items, clear the Columns check box.

Click the OK button.

The Select Export Columns dialog box closes, and then the dialog box for saving the export file (CSV file) appears.

Click the Save button.

The dialog box for selecting the save location of the CSV file appears.

Select the save destination, and then click the Save button.

The values of the selected items for the managed computers, on which Agent is installed, are saved to a file named Export_Device_Inventory.csv.

Open the Export_Device_Inventory.csv file with Microsoft Excel.

Check the device management ledger for user names that are not included in the Export_Device_Inventory.csv file.

Using the above procedure, you can identify the users of computers on which Agent has not been installed.

Create a list of identified users, and send the list to the group representative.

Request the representative again to have those users install Agent on their computers.

What you do next

Now you have confirmed that JP1/IT Desktop Management 2 - Agent has been installed on all computers. In the next chapter, you use JP1/IT Desktop Management 2 to understand security status, and learn about how to take security measures.

2 Task 1: Understand the Security Status and Take Security Measures

In this chapter, you use JP1/IT Desktop Management 2 to understand the security status. For security measures, this manual (JP1/ITDM2 Getting Started) describes how to take virus protection measures and how to promote virus protection with Windows security updates. For other security measures, we recommend that you advance them according to report results as in 2.4 Cycle for guaranteeing the basic security level.

2.1 Understanding the current security status

2.1.1 Understanding the current status

In this manual (JP1/ITDM2 Getting Started), the first thing you do for guaranteeing the basic security level is understand the current status.

Operation procedure

Log in to the JP1/IT Desktop Management 2 operation window.

Click the Security button.

The Dashboard window appears.

On the # of Devices by Violation Level page, focus on Critical.

You can check the quantity and percentage of computers whose violation level is judged Critical.

Reference note

The violation level is an index of severity in security used by JP1/IT Desktop Management 2. JP1/IT Desktop Management 2 automatically judges the violation level based on the default policy.

What you do next

Now you have understood the current status of security management. If the violation level of a computer has been judged Critical, take appropriate security measures.

2.2 Advancing virus protection measures

2.2.1 Instructing users to install an anti-virus product

Check the installation status of an anti-virus product, and if you find computers on which no anti-virus product is installed, instruct the users of those computers to install an anti-virus product.

(1) Checking the installation status of an anti-virus product

Find computers on which no anti-virus product is installed, and then create a device list of those computers.

Operation procedure

In the radar chart displayed on the Category Security Assessment page, click the point titled Anti-virus Software.

The status of anti-virus products is displayed.

Focus on the item Installation.

You can check the installation status of anti-virus products.

On the Device List line, click the value displayed in the Installation column.

A list of computers on which no anti-virus product is installed is displayed.

Select Action, and then Export Device List.

The Select Export Columns dialog box appears.

Select the items listed below.

The selected items are subject to exporting.

Host Name

IP Address

Device Type

User Name

E-mail

You can also select other items if necessary.

Tip

If you want to export only a few items, clear the Columns check box (to deselect all items), and then select only the necessary items.

Click the OK button.

The Select Export Columns dialog box closes, and then the dialog box for saving the export file (CSV file) appears.

Click the Save button.

The dialog box for selecting the save location of the CSV file appears.

Select the save destination, and then click the Save button.

The values of the selected items for the computers on which no anti-virus product is installed are saved to a file named Export_Device_List.csv.

What you do next

Now you have checked the installation status of anti-virus products. Next, you instruct users to install anti-virus products.

(2) Instructing computer users to install an anti-virus product

Send a list of the computers on which no anti-virus product is installed to the group representative.

Operation procedure

Send the Export_Device_List.csv file to the group representative.

Request the representative to have the users of the relevant computers install an anti-virus product.

Tip

You can use JP1/IT Desktop Management 2 to install an anti-virus product on computers on which Agent is installed, in the same way as described in 3. Task 2: Distribute Files. For details, see Distributing Software in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Distribution Function Administration Guide.

What you do next

Now you have instructed users to install an anti-virus product. Next, you display a message on computers that require an anti-virus solution to instruct the users of those computers to take measures.

2.2.2 Instructing users to take virus protection measures

Display a message on computers that require an anti-virus solution to prompt the users of those computers to take measures.

(1) Displaying a message on computers in Critical status

Specify the settings to display a message on computers that are judged Critical by JP1/IT Desktop Management 2.

Operation procedure

Under Overview, click Dashboard.

The Dashboard window appears.

On the # of Devices by Violation Level page, click the value of Critical.

The information about the computers in Critical status is displayed.

Select the check box at the top of the list.

All computers judged Critical are selected.

Click the Send User Notification button.

The Send User Notification dialog box appears.

Enter your notification content in Title and Message.

Tip

Enter a title and message that clearly requests the recipients to take virus protection measures. An example is as follows:

Title: Request for taking virus protection measures

Message: Take virus protection measures as described below: ...

Click the OK button.

The strings entered in Title and Message are set to be used as a warning message displayed in the dialog box for confirming message notification.

Click the OK button.

A message is sent to the relevant users.

Reference note

The security policy settings can be specified to automatically send a message to the computers that are judged Critical. For details, see Sending a notification to a user in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Administration Guide.

What you do next

Now you have prepared for displaying a message on Critical computers. Next, you check whether virus protection measures have been taken.

(2) Checking whether virus protection measures have been taken

Check the following items of information by using the same procedure that is described in 2.2.1(1) Checking the installation status of an anti-virus product:

Whether automatic protection (memory-resident mode) is enabled

Last date and time that a virus scan was run

Virus definition file version

Anti-virus product version and virus detection engine version

Operation procedure

Check the virus protection status by using the same procedure that is described in 2.2.1(1) Checking the installation status of an anti-virus product.

Tip

After you have instructed computer users to take virus protection measures, check whether the measures have been taken properly as described below. This will enable thorough virus protection.

Use the Security module or Reports module to confirm that the number of computers in Critical status has decreased.

After a certain period has passed since you instructed users to take virus protection measures, if the users of those computers have still not taken virus protection measures, warn and re-instruct the users of those computers.

What you do next

Now you have completed instructing computer users to take virus protection measures. Next, you promote virus protection with Windows security updates.

2.3 Promoting virus protection with Windows security updates

2.3.1 Downloading the latest security updates from the support service site

Specify the settings to automatically determine whether the security updates applied on the computer are up-to-date. The default policy is used for that determination. If support services are subscribed, the latest update information that is necessary for determination can be automatically downloaded from the support service site.

This subsection describes how to download the latest security updates from the support service site.

If support services are not subscribed:

If support services are not subscribed, the latest update information can be set manually. If you set that information manually, skip the operation procedure in this subsection. For details, see Manually registering and distributing an update in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Administration Guide.

Operation procedure

Click the Settings button.

The Settings module appears.

Select General, and then Product Update.

The Product Update window appears.

Select the Enable Product Update check box, and then enter the following support service information:

URL

Download User ID

Password

Retype Password

If you do not know what to enter, contact the support service.

Reference note

You can change the time at which to connect to the support service. To change the time, in the Product Update window, click the Edit button in Edit Import Schedule.

To connect to the support service via the proxy server

In the Product Update window, select the Proxy Server configuration check box at the bottom of the window, and then enter the following information necessary for connecting to the proxy server:

- IP Address

- Port

- User ID: User ID used to connect to the proxy server

- Password: Password for the entered user ID

- Retype Password: Same string that was entered for Password

Click the Test button to check whether you can connect to the support service.

The test result is displayed on the message bar at the bottom of the window. If connection fails, take action as indicated in the message that appears, and then click the Test button again.

Click the Apply button.

The entered information is applied to the environment.

Note that there is a difference between the time that the update information on the support service site is updated and the time that Microsoft releases new security updates. This is because a release of new security updates always precedes the updating on the support service site.

What you do next

Now you are able to download the latest security updates from the support service site. Next, you enable Windows Automatic Updates.

2.3.2 Enabling Windows Automatic Updates

To keep Windows security updates up-to-date, enable Windows Automatic Updates. This subsection describes how to take action on a computer on which the Windows Automatic Updates service is disabled.

Operation procedure

Click the Security button.

The Security module appears.

Select Security Policies, and then Security Policy List.

A list of security policies appears.

Select Default Policy.

The default policy settings are displayed on the Summary tab.

Click the Windows Update tab.

The settings related to security updates are displayed.

Click the Enable Automatic Windows Update button.

The Execute Security Countermeasure dialog box appears.

Click the OK button.

The Windows Automatic Updates service is enabled if it is not properly set on the computer.

Reference note

You can also enable Windows Automatic Updates by the security policy settings. For details, see General procedure for automatically distributing updates in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Administration Guide.

What you do next

Now you have completed the settings for protection with Windows security updates. Next, you learn the security management cycle, based on the basic workflow described up to here in this manual (JP1/ITDM2 Getting Started).

2.4 Cycle for guaranteeing the basic security level

2.4.1 Understanding the cycle for guaranteeing the basic security level

The following figure shows the cycle for guaranteeing the basic security level.

In this manual (JP1/ITDM2 Getting Started), you set up the environment for basic operation, understand the status, and then check the report and take measures based on the above cycle. This subsection provides an example of how to check the report and take measures by using the Timeframe Diagnosis report.

Operation procedure

Click the Reports button.

The Reports module appears.

Select Security Diagnosis Reports, and then Timeframe Diagnosis.

This week's security diagnostic report is displayed.

According to the information displayed in Total Security Assessment and Category Assessment Status, take measures as follows:

Compare the Total Security Assessment value with the value of the previous week

If the value has increased: Correct weak points to improve the security level.

If the value has decreased: Check the degraded category, find the cause of degradation, and take measures promptly.

If the value has not changed: Review and improve the current security measures

Check Category Assessment Status

If a bias exists: Reinforce the weak points.

If a bias does not exist: Raise the overall security level.

Tip

After you have instructed computer users to take virus protection measures, check whether the measures have been taken properly, as described below. This will enable thorough virus protection.

Use the Security module or Reports module to confirm that the number of computers in Critical status has decreased.

After a certain period has passed since you instructed users to take virus protection measures, if there are still computers on which virus protection measures have not been taken, warn and re-instruct the users of those computers.

Reference note

Some security measures can be automatically taken by changing the security policy settings. Individual computer users do not need to manually specify settings for the security measures that are automatically taken. For details, see Countermeasures for security policy violations in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Overview and System Design Guide.

What you do next

Now you can continue basic operations for security management. To distribute files to user computers, proceed to 3. Task 2: Distribute Files. If you do not need to distribute files, see Appendixes.

3 Task 2: Distribute Files

Use JP1/IT Desktop Management 2 to distribute files.

3.1 Preparation for distribution

3.1.1 Packaging

Before you can distribute necessary files within your organization, you need to select the programs to be distributed to create packages. In this manual (JP1/ITDM2 Getting Started), you package Adobe Flash Player, assuming that your organization requires Adobe Flash Player.

Operation procedure

Save the Adobe Flash Player program in any location on the administrator's computer.

From the Windows Start menu, select JP1_IT Desktop Management 2 - Agent, and then Packager.

The Login (packager) dialog box appears.

Enter the following information:

Management server: Host name of the management server recorded in 1.2.1(1) Installing JP1/IT Desktop Management 2 - Manager on a server

Connection acceptance port number: 31080 (default)

User ID: system

Password: New password entered in 1.2.1(4) Log in to the operation window

Click the OK button.

The JP1/ITDM2 Packager window appears.

Reference note

To change the display mode of the JP1/ITDM2 Packager window, from Window, select Cascade or Tile. The subwindows in the window are displayed in the selected mode.

Select the Adobe Flash Player program that you saved.

Select Run, and then Packaging.

The JP1/ITDM2 Packaging dialog box appears.

In the JP1/ITDM2 Packaging dialog box, on the Packaging Information page, set the packaging information.

In this manual (JP1/ITDM2 Getting Started), enter the following information:

Package name: Flash Install

Package ID: FLASH_PLAYER

Version/revision: 0011

Cabinet name: OAsoft

Cabinet ID: 01

For Package type, User programs and data is automatically selected.

On the System Conditions page, in Installation target directory, set the distribution destination path.

In this manual (JP1/ITDM2 Getting Started), specify the following:

Drive: C:

Directory: \temp\

You can also specify other items if necessary.

Click the Execute Packaging button.

Packaging starts. When packaging is completed, the dialog indicating completion appears.

Click the OK button.

What you do next

Now you have created a package, you are ready to perform file distribution.

3.2 Distributing a necessary file to the users' computers

3.2.1 Creating and executing a distribution job

Create a job that distributes the package you created to the users' computers. When this job is executed, the necessary file is distributed to the users' computers.

Operation procedure

On the administrator's computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, and then Remote Install Manager.

The Login (Remote Install Manager) dialog box appears.

Enter the following information:

Management Server: Host name of the management server recorded in 1.2.1(1) Installing JP1/IT Desktop Management 2 - Manager on a server

Connection port number: 31080 (default)

User ID: system

Password: New password entered in 1.2.1(4) Log in to the operation window

In the Package window, select the package that you created in 3.1.1 Packaging.

Select Execute, and then Execute Job.

The Define New Job dialog box appears.

Select Install package, and then click the OK button.

The Create Job dialog box appears.

Select the Destination tab, and then click the Add button.

The Add Destination dialog box appears.

For From, select System Configuration.

The host names of the relay systems that have been built are displayed.

In the Host group or ID group/Relay system box, click a relay system host name.

The devices belonging to the relay system you clicked are displayed in the Destination/Agent box. Note that only the devices on which JP1/IT Desktop Management 2 - Agent is installed are displayed.

Click the >> button.

All devices on which JP1/IT Desktop Management 2 - Agent is installed are added to the Destination box.

Click the OK button.

The Add Destination dialog box closes, and then the distribution destinations are set on the Destination page.

Select the Package tab, and confirm that the package to be distributed is displayed.

Click the Save and Execute button.

The Save Job dialog box appears.

Click the OK button.

The file distribution job is saved and executed.

What you do next

You are now able to create and execute a file distribution job. Next, you use the Remote Installation Manager to check the distribution result.

3.2.2 Checking the distribution result

Check the file distribution result.

Operation procedure

In the Job Status window of the Remote Installation Manager, double-click the management server host name displayed in Folder/Job/Destination.

The execution status of the file distribution job is displayed.

Operation result

Now you have distributed the necessary file to the users' computers.

Appendixes

A. Other Practical Uses

This appendix introduces other practical uses of JP1/IT Desktop Management 2.

Collecting files from remote computers

You can collect files from user computers, and store them on the management server. For example, if a failure occurs on a remote computer, you might be able to collect log and configuration files that can be used for troubleshooting. For details, see Collecting files by using Remote Installation Manager in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Overview and System Design Guide.

Improving the efficiency of asset management tasks

You can use the Asset Console operation window to search asset information, and then list the results according to purpose. You can also add your own Asset Console operation windows (user reports) according to the routine asset management task. The search function and customizable operation windows improve the efficiency of asset management tasks.

For details, see Practical totaling functions and search functions designed for each type of work task, and Creating operation windows for routine jobs, in the following manual: Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Asset Console Description.

Automating processing by using commands

Jobs such as packaging jobs can also be executed by using commands of JP1/IT Desktop Management 2. These commands can be automatically executed, in a certain order registered in JP1/AJS, or by using a certain event (such as a file update) as a trigger. For details, see Commands for the Distribution Using Remote Installation Manager in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Distribution Function Administration Guide.

With this manual (JP1/ITDM2 Getting Started), you learned the basic operations, including system setup, understanding security status, virus protection measures, and distributing necessary files within your organization. These operations form the basis of implementation introduced in these pages. The information here will enable you to tailor the system to your organization, efficiently manage assets and file distribution, and free you up for other productive tasks.

B. Reference Material for This Manual

Manuals related to this manual are listed below. Refer to these manuals when necessary.

Related publications

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Overview and System Design Guide (3021-3-368(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Configuration Guide (3021-3-369(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Administration Guide (3021-3-370(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Distribution Function Administration Guide (3021-3-373(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Automatic Installation Tool Administration Guide (3021-3-374(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Asset Console Description (3021-3-375(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Asset Console Planning and Configuration Guide (3021-3-376(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 - Asset Console Administration Guide (3021-3-377(E))

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Messages (3021-3-378(E))

Abbreviation for the manual name

In this manual, the name of this manual, Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Getting Started, is abbreviated to JP1/ITDM2 Getting Started.

Conventions: Abbreviations for product names

This manual uses the following abbreviations for product names:

Abbreviation

Full name or meaning

Firefox

Firefox(R)

Asset Console

Job Management Partner 1/IT Desktop Management 2 - Asset Console

JP1/AJS

Job Management Partner 1/Automatic Job Management System 2

Job Management Partner 1/Automatic Job Management System 3

JP1/ITDM2

JP1/IT Desktop Management 2

Job Management Partner 1/IT Desktop Management 2 - Manager

Microsoft product name abbreviations

This manual uses the following abbreviations for Microsoft product names:

Abbreviation

Full name or meaning

Internet Explorer

Microsoft Internet Explorer

Microsoft(R) Internet Explorer(R)

Windows Internet Explorer

Windows(R) Internet Explorer(R)

Microsoft Excel

Microsoft(R) Excel(R)

Microsoft Office Excel

Microsoft(R) Office Excel(R)

Windows

Windows 7

Windows 7 Enterprise

Microsoft(R) Windows(R) 7 Enterprise

Windows 7 Home Premium

Microsoft(R) Windows(R) 7 Home Premium

Windows 7 Professional

Microsoft(R) Windows(R) 7 Professional

Windows 7 Starter

Microsoft(R) Windows(R) 7 Starter

Windows 7 Ultimate

Microsoft(R) Windows(R) 7 Ultimate

Windows 8

Windows 8

Windows(R) 8

Windows 8 Enterprise

Windows(R) 8 Enterprise

Windows 8 Pro

Windows(R) 8 Pro

Windows 8.1

Windows(R) 8.1

Windows(R) 8.1 Enterprise

Windows(R) 8.1 Pro

Windows Server 2003

Windows Server 2003 (x86)

Microsoft(R) Windows Server(R) 2003, Enterprise Edition

Microsoft(R) Windows Server(R) 2003, Standard Edition

Microsoft(R) Windows Server(R) 2003 R2, Enterprise Edition

Microsoft(R) Windows Server(R) 2003 R2, Standard Edition

Windows Server 2003 (x64)

Microsoft(R) Windows Server(R) 2003, Enterprise x64 Edition

Microsoft(R) Windows Server(R) 2003, Standard x64 Edition

Microsoft(R) Windows Server(R) 2003 R2, Enterprise x64 Edition

Microsoft(R) Windows Server(R) 2003 R2, Standard x64 Edition

Windows Server 2008

Windows Server 2008 Datacenter

Microsoft(R) Windows Server(R) 2008 R2 Datacenter

Windows Server 2008 Enterprise

Microsoft(R) Windows Server(R) 2008 Enterprise

Microsoft(R) Windows Server(R) 2008 Enterprise without Hyper-V(R)

Microsoft(R) Windows Server(R) 2008 R2 Enterprise

Windows Server 2008 Standard

Microsoft(R) Windows Server(R) 2008 R2 Standard

Microsoft(R) Windows Server(R) 2008 Standard

Microsoft(R) Windows Server(R) 2008 Standard without Hyper-V(R)

Windows Server 2012

Windows Server 2012 Datacenter

Microsoft(R) Windows Server(R) 2012 Datacenter

Windows Server 2012 Standard

Microsoft(R) Windows Server(R) 2012 Standard

Windows Server 2012 R2

Windows Server 2012 R2 Datacenter

Microsoft(R) Windows Server(R) 2012 R2 Datacenter

Windows Server 2012 R2 Standard

Microsoft(R) Windows Server(R) 2012 R2 Standard

Windows Vista

Windows Vista Business

Microsoft(R) Windows Vista(R) Business

Windows Vista Enterprise

Microsoft(R) Windows Vista(R) Enterprise

Windows Vista Home Basic

Microsoft(R) Windows Vista(R) Home Basic

Windows Vista Home Premium

Microsoft(R) Windows Vista(R) Home Premium

Windows Vista Ultimate

Microsoft(R) Windows Vista(R) Ultimate

Windows XP

Windows XP Home Edition

Microsoft(R) Windows(R) XP Home Edition Operating System

Windows XP Professional

Microsoft(R) Windows(R) XP Professional Operating System

Conventions: Acronyms

This manual also uses the following acronyms:

Acronym

Full name or meaning

CSV

Comma Separated Values

HTTP

HyperText Transfer Protocol

ICMP

Internet Control Message Protocol

IP

Internet Protocol

IT

Information Technology

OS

Operating System

PC

Personal Computer

URL

Uniform Resource Locator

WS

WorkStation

Conventions: Fonts and symbols

The following table explains the text formatting conventions used in this manual:

Text formatting

Convention

Bold

Bold characters indicate text in a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example:

From the File menu, choose Open.

Click the Cancel button.

In the Enter name entry box, type your name.

Italic

Italic characters indicate a placeholder for some actual text to be provided by the user or system. For example:

Write the command as follows:

copy source-file target-file

The following message appears:

A file was not found. (file = file-name)

Italic characters are also used for emphasis. For example:

Do not delete the configuration file.

Monospace

Monospace characters indicate text that the user enters without change, or text (such as messages) output by the system. For example:

At the prompt, enter dir.

Use the send command to send mail.

The following message is displayed:

The password is incorrect.

The following table explains the symbols used in this manual:

Symbol

Convention

|

In syntax explanations, a vertical bar separates multiple items, and has the meaning of OR. For example:

A|B|C means A, or B, or C.

{ }

In syntax explanations, curly brackets indicate that only one of the enclosed items is to be selected. For example:

{A|B|C} means only one of A, or B, or C.

[ ]

In syntax explanations, square brackets indicate that the enclosed item or items are optional. For example:

[A] means that you can specify A or nothing.

[B|C] means that you can specify B, or C, or nothing.

...

In coding, an ellipsis (...) indicates that one or more lines of coding have been omitted.

In syntax explanations, an ellipsis indicates that the immediately preceding item can be repeated as many times as necessary. For example:

A, B, B, ... means that, after you specify A, B, you can specify B as many times as necessary.

Conventions: Version numbers

The version numbers of Hitachi program products are usually written as two sets of two digits each, separated by a hyphen. For example:

Version 1.00 (or 1.0) is written as 01-00.

Version 2.05 is written as 02-05.

Version 2.50 (or 2.5) is written as 02-50.

Version 12.25 is written as 12-25.

The version number might be shown on the spine of a manual as Ver. 2.00, but the same version number would be written in the program as 02-00.

Conventions: KB, MB, GB, and TB

This manual uses the following conventions:

1 KB (kilobyte) is 1,024 bytes.

1 MB (megabyte) is 1,024² bytes.

1 GB (gigabyte) is 1,024³ bytes.

1 TB (terabyte) is 1,024⁴ bytes.

C. Glossary

administrator's computer

The computer that the JP1/IT Desktop Management 2 administrator usually uses to log in to JP1/IT Desktop Management 2.

agent

A program installed on the computers managed by JP1/IT Desktop Management 2. The agent program reports information to JP1/IT Desktop Management 2 - Manager, and controls its host computer based on instructions from JP1/IT Desktop Management 2 - Manager. The name of the agent program is JP1/IT Desktop Management 2 - Agent.

agent settings

Agent setup information managed on the management server. You can change the setup of an agent remotely by creating agent settings in the operation window and assigning them to an agent.

custom installation

A type of installation that allows you to select the components to be installed.

Custom installation must be followed by setup of JP1/IT Desktop Management 2 - Manager. During setup, you can specify the operation log settings and select which node you want to use in a cluster configuration.

installation set

A program that installs and sets up JP1/IT Desktop Management 2 - Agent at one time to facilitate deployment of JP1/IT Desktop Management 2 - Agent. An installation set is created on the management server.

job

The unit of task execution in JP1/IT Desktop Management 2.

list of devices

A list of IT devices, including computers and peripheral devices. A device list can be created by using JP1/IT Desktop Management 2.

managed device

Any device that is set to be managed by JP1/IT Desktop Management 2 regardless of whether Agent is installed.

management server

A computer on which JP1/IT Desktop Management 2 - Manager is installed.

package

A unit of software distributed using Remote Installation Manager. Packages you create in the Packager are stored in the cabinet of JP1/IT Desktop Management 2 - Manager. You can then use Remote Installation Manager or a command to distribute the package.

Packager

A program that registers in the management server software to be remotely installed.

relay system

An instance of JP1/IT Desktop Management 2 - Agent that is positioned between a management server and managed computers, and relays jobs related to remote installation, file transfer, and other tasks.

simple installation

A type of installation that allows you to complete installation of JP1/IT Desktop Management 2 - Manager by only checking the default settings sequentially.

Simple installation does not need to be followed by setup of JP1/IT Desktop Management 2 - Manager.

users of computers

People using PCs and other computers in an organization. In a company, employees using computers for business use.