2.2.2 Instructing users to take virus protection measures

(1) Displaying a message on computers in Critical status

Specify the settings to display a message on computers that are judged Critical by JP1/IT Desktop Management 2.

Operation procedure

1. Under Overview, click Dashboard.

   

   The Dashboard window appears.

2. On the # of Devices by Violation Level page, click the value of Critical.

   The information about the computers in Critical status is displayed.

3. Select the check box at the top of the list.

   

   All computers judged Critical are selected.

4. Click the Send User Notification button.

   The Send User Notification dialog box appears.

5. Enter your notification content in Title and Message.

   

   Tip

   Enter a title and message that clearly requests the recipients to take virus protection measures. An example is as follows:

   Title: Request for taking virus protection measures

   Message: Take virus protection measures as described below: ...

6. Click the OK button.

   The strings entered in Title and Message are set to be used as a warning message displayed in the dialog box for confirming message notification.

7. Click the OK button.

   A message is sent to the relevant users.

   Reference note

   The security policy settings can be specified to automatically send a message to the computers that are judged Critical. For details, see Sending a notification to a user in the manual Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management 2 Administration Guide.

What you do next

Now you have prepared for displaying a message on Critical computers. Next, you check whether virus protection measures have been taken.

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(2) Checking whether virus protection measures have been taken

Check the following items of information by using the same procedure that is described in 2.2.1(1) Checking the installation status of an anti-virus product:

• Whether automatic protection (memory-resident mode) is enabled

• Last date and time that a virus scan was run

• Virus definition file version

• Anti-virus product version and virus detection engine version

Operation procedure

1. Check the virus protection status by using the same procedure that is described in 2.2.1(1) Checking the installation status of an anti-virus product.

   Tip

   After you have instructed computer users to take virus protection measures, check whether the measures have been taken properly as described below. This will enable thorough virus protection.

   • Use the Security module or Reports module to confirm that the number of computers in Critical status has decreased.

   • After a certain period has passed since you instructed users to take virus protection measures, if the users of those computers have still not taken virus protection measures, warn and re-instruct the users of those computers.

What you do next

Now you have completed instructing computer users to take virus protection measures. Next, you promote virus protection with Windows security updates.

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