Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/Integrated Management - Service Support Operator's Guide


4.4.3 Viewing search results

This subsection describes the operations you can perform in the List of item search results window, and how to interpret the window contents. The following figure shows the List of item search results window.

Figure 4‒14: List of item search results window

[Figure]

Organization of this subsection

(1) Display order

Items in the List of item search results window are listed in descending order by registration date and time. This also applies to the results of a simple search.

(2) Number of displayed items

The List of item search results window can display a maximum of 100 search results. If a search returns more than 100 results, the 101st and subsequent results do not appear in the window. In this case, 100+ Matches appears as the number of matches. To view the 101st and subsequent results, you need to narrow the scope of the search by adding search criteria as described below. These instructions assume the Items in the List of item search results window are sorted in descending order of registration date and time (the default).

  1. In the List of item search results window, note the registration date and time of the 100th match.

  2. Click Search again.

    The Specify item search conditions window appears with the criteria of the original search filled in.

  3. Enter the registration date and time you recorded in step 1 as the start of the registration date and time range.

  4. Click Search.

    The 101st and subsequent search results of the initial search appear.

(3) Information displayed from anchor text

You can display additional information by clicking the following anchor text in the List of item search results window:

Title

When you click the title of an Item, the View Item window for that Item appears.

Person in charge

When you click the name of the user or role that is responsible for the Item, the User details or Role details window for the user or role appears.

(4) Operations in the List of item search results window

The following describes the operations you can perform in the List of item search results window.

(a) Menus

Search again

Displays the Specify item search conditions window with the criteria used for the original search filled in. If you search again after a simple search, the keywords you entered in the simple search area appear in the Search with this keyword area of the Specify item search conditions window. You can then refine the search by adding new search criteria.

CSV

Outputs the Items selected in the List of item search results window to a CSV file. For details about how to output Items to a CSV file, see 4.9 Outputting Item information to a CSV file.

Batch Operation

This menu appears only if batch operations on Items are enabled.

Approve Items

Authorizes the Items selected in the List of item search results window as a batch. This changes the status of the selected Items to Acknowledged#.

Close Items

Closes the Items selected in the List of item search results window as a batch. This changes the status of all the selected Items to Close#.

#

These are the default status names.

Close

Closes the List of item search results window.

(b) Context menu

A context menu appears when you right-click certain elements in the List of item search results window. The following table lists the commands in this menu.

Table 4‒16: Context menu displayed from the List of item search results window

Element

Menu command

Description

Item title

View item

Displays the View Item window in which you can view detailed information for the Item.

History display

Displays the History display window for the Item.

Work status display

Displays the Work status display window for the selected Item.

Person in charge

Details

Displays the User details or Role details window for the person in charge of the Item.

List of roles

If the person in charge is a user, this command displays the List of roles window showing a list of roles to which the user belongs.

List of members

If the person in charge is a role, this command displays the List of members window for the role.