KNAB24108-E

The JP1/Service Support service failed to start.

(S)

Cancels command processing.

(O)

Confirm the following:

• Setup is complete.

• If JP1/AO is linked and the JP1/Base authentication function is used, there are no problems in the contents of the system property file and the property file for JP1 product association setting.

If output of operation logs is specified, confirm the following.

For a physical host environment:

• There is sufficient free disk space on the system drive on which JP1/IM - Service Support is installed.

• You have the required permissions to create the IM-SS-path\log\public\accesslog folder.

• You have the required permissions to create and write to a file in the IM-SS-path\log\public\accesslog folder.

For a cluster environment:

• You can access the shared folder.

• There is sufficient free disk space on the system drive containing the shared folder.

• You have the required permissions to create the shared-folder\log\public\accesslog folder.

• You have the required permissions to create and write to a file in the shared-folder\log\public\accesslog folder.

If the same error occurs again after confirming the above items, use the data collection tool to collect data and contact the system administrator.