5.2.2 Designing the target system and the process work boards
Use the window of JP1/IM - Service Support to define a system to be managed and set appropriate processes under that system.
Taking 5.2 Deciding the target system and processes and establishing the structure as an example, the setting results in the tree structure displayed in the List of process work boards in the main window (Item list) are as follows.
[Process work board]
|-system-name#
|- Incident management
|- Problem management
|- Change management
|- Release management
#: system-name can be any name the user wants.- Notes:
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To create a target system and the process work boards, the process work board management role permission is required.
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Use ID and names for target systems that are easy for users to manage.
System ID: No more than 64 half-width alphanumeric characters
System name: No more than 128 half-width alphanumeric characters or no more than 40 full-width characters except control characters (0x00 to 0x1F, and 0x7F)
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The process work board ID forms part of the Item ID. Therefore, you must use names that are easy for the user to manage.
Process work board ID: No more than 64 half-width alphanumeric characters
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You can create a maximum of 100 target systems in JP1/IM - Service Support (Standard), including those in Waiting to be deleted status. In JP1/IM - Service Support Advanced Edition, the limit is 200 target systems. You can create no more than 4 process work boards under a target system. Design them so as not to exceed the upper limit.
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You cannot place processes with duplicate names under a target system.
For example, if you wanted to divide the incident management process into primary support and secondary support for management purposes, you could define two corresponding target systems in JP1/IM - Service Support as shown below.
[Process work board] |- Selling system | |- Incident management | |- Problem management | |- Change management | |- Release management |- Selling system (for the secondary support) |- Incident management-
You can also register multiple customized Item forms, and use them for individual process work boards. Consider whether to customize Item forms and use them for individual process work boards. For details about customizing Item forms, see 8.8 Customizing Item forms.
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