5.1 Operation cycle of JP1/IM - Service Support
To smoothly perform JP1/IM - Service Support operations based on actual service support needs, design and decide the following before starting operations:
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Target system and the processes to be used
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Rules regarding tasks, such as the procedures related to tasks in each process and the assignment of persons in charge to tasks
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Setting elements to be managed for each process (necessary information for tasks, such as severity and priority)
After deciding the above design requirements, you must configure and administer the environment. Continue operations for a while, and then use the accumulated information to analyze the trends of Item occurrence and the bottlenecks of individual processes. Then use this knowledge to improve operation status.
Such a flow of consecutive improvement of JP1/IM - Service Support operations is called the operation cycle of JP1/IM - Service Support.
The following figure shows the operation cycle of JP1/IM - Service Support.
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![[Figure]](GRAPHICS/ZU040100.GIF)