4.5 Linkage with a non-JP1 operation management product

JP1/IM - Service Support can link with a non-JP1 operation management product. This linkage makes it possible to:

• Register information managed in the linked product in JP1/IM - Service Support as Items.

• View information managed in the linked product from JP1/IM - Service Support.

• Edit Items managed in JP1/IM - Service Support from Web applications.

The following figure shows an overview of linkage with a non-JP1 operation management product.

Figure 4‒8: Overview of linkage with a non-JP1 operation management product

In the above example, information managed in an operation management product is automatically registered as Items in JP1/IM - Service Support. Also, an operation management product and a knowledge management product are launched from JP1/IM - Service Support to view information managed in those products.

Organization of this section

• 4.5.1 Registering Items from a linked product

• 4.5.2 Viewing information managed in a linked product

• 4.5.3 Linkage with Web applications

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