4.2.1 Registering Items from JP1/IM - View
You can open the New item window of JP1/IM - Service Support from JP1/IM - View by setting the URL of JP1/IM - Service Support in the definition file for manual incident registration (incident.conf) of JP1/IM - View. This means that you can register Items in JP1/IM - Service Support from JP1/IM - View.
To open the New item window of JP1/IM - Service Support from JP1/IM - View:
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In the Detailed event information window of JP1/IM - View, click the Register Incident button.
The Specify the registration target window of JP1/IM - Service Support opens.
In the following circumstances, the JP1/IM - Service Support login window appears when you click the Register Incident button in the Detailed event information window of JP1/IM - View:
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The JP1/IM - View user is not registered as a user in JP1/IM - Service Support.
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The user account of the JP1/IM - View user has different passwords for JP1/IM - Service Support and JP1/IM - View.
If the JP1/IM - Service Support login window appears, you can display the Specify the registration target window by entering a user ID and password registered in JP1/IM - Service Support.
To bypass the login window and display the Specify the registration target window directly, register the JP1/IM - View user as a user in JP1/IM- Service Support. When registering the user, use the same user ID and password as JP1/IM - View.
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Select the process work board on which you want to register an Item, and then click the OK button.
The New item window of JP1/IM - Service Support opens.
The following table describes the information that will be passed from the Detailed event information window of JP1/IM - View.
Table 4‒2: Information that will be passed from the Detailed event information window of JP1/IM - View Source setting
Destination setting
Serial number (B.SEQNO)
JP1 event database serial number (JIMSD_FORM_IMEVENTNO)
Name of the JP1/IM - Manager host to which JP1/IM - View has logged in
JP1/IM - Manager host name (JIMSD_FORM_IMHOSTNAME)
Message (B.MESSAGE)
Overview (JIMSD_FORM_SUMMARY)
Source event server name (B.SOURCESERVER)
Event ID (B.IDBASE)
Severity (E.SEVERITY)
Severity (JIMSD_FORM_SEVERITYCODE)
Product name (E.PRODUCT_NAME)
Product name (JIMSD_FORM_JP1PRODUCTNAME)
For an Item registered from JP1/IM - View, the Item settings are passed correctly even if the display names for the destination settings are changed. However, do not change the display names to names whose meanings are completely different from the meanings of the current names. Note that for the severity, the source setting is E.SEVERITY and the destination setting is JIMSD_FORM_SEVERITYCODE. The following table shows the correspondence between the selection codes for E.SEVERITY and JIMSD_FORM_SEVERITYCODE.
|
Selection code for the source severity |
Selection code for the destination severity |
|---|---|
|
Emergency |
1 |
|
Alert |
2 |
|
Critical |
3 |
|
Error |
4 |
|
Warning |
5 |
|
Notice |
6 |
|
Information |
7 |
|
Debug |
8 |
If you change the display name of a selection code for JIMSD_FORM_SEVERITYCODE (severity) by customizing the Item form, the severity specified by E.SEVERITY will not be passed as intended to JIMSD_FORM_SEVERITYCODE.
For example, assume that you assign Information as the display name of selection code 1. In that case, information with severity level Emergency will be passed from E.SEVERITY to JIMSD_FORM_SEVERITYCODE as Information.
The JP1 event database serial number and the JP1/IM - Manager's host name are passed as Item information even if the corresponding fields are not displayed in the New item window. However, the values for the other settings are passed only when those settings are displayed in the New item window.