3.11.2 Editing Item settings: Relationship between the status and person in charge
In JP1/IM - Service Support, Items are edited in either of the following ways, depending on operational requirements:
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A fixed user always edits an Item regardless of the status of the Item.
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The user who edits an Item changes according to the status of the Item.
If a fixed user should edit an Item regardless of the status, grant the Edit Items permission to that user.
If the user who edits an Item should change according to the status, assign a specialist to each status. If status-specific specialists are assigned, an Item's editor changes sequentially through the processing of the item.
Note that users who are assigned specialists must have the View Items permission and either of the following access permissions:
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Edit Items permission
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Relevant status-based access permission
For examples of processing an Item under access control, see 5.2.3(4) Operation example (processing an Item).
For details about operations to specify access permission settings, see 8.6 Assigning access permissions.