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Job Management Partner 1 Version 10, Job Management Partner 1/Performance Management - Agent Option for Service Response Description, User's Guide and Reference
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The following table lists the OS-related information that must be collected.
Table 12-5 Log information about the OS
| Type of information | Overview | Default file name | Collected by jpcras command? |
|---|---|---|---|
| System log | Windows event log | -- | Y |
| Process information | List of processes | -- | Y |
| System file | hosts file | system-folder\system32\drivers\etc\hosts | Y |
| services file | system-folder\system32\drivers\etc\services | Y | |
| OS information | System information | -- | Y |
| Network status | -- | Y | |
| Host name | -- | Y | |
| Dump information (In Windows Server 2003) |
Dr. Watson log file |
|
Y |
| Dump information (In Windows Server 2008) |
Log file containing error reports and corrective actions | user-mode-process-dump-output-folder\program-name.process-ID.dmp
|
N |
You should collect information about Performance Management, as listed in the table below. In the case of a network error, you should also collect applicable files from the connection-destination machine.
Table 12-6 Performance Management information
| Type of information | Overview | Default file name | Collected by jpcras command? |
|---|---|---|---|
| Common message log | Message log output from Performance Management (sequential file method) | installation-folder\log\jpclog{01|02}#1 | Y |
| Message log output from Performance Management (wraparound file method) | installation-folder\log\jpclogw{01|02}#1 | Y | |
| Configuration information | Each configuration information file | -- | Y |
| Output results of the jpctool service list (jpcctrl list) command | -- | Y | |
| Version information | Product version | -- | Y |
| Historical information | -- | Y | |
| Database information | Agent Store service |
|
Y |
| Trace log | Trace information for each Performance Manager | --#2 | Y |
| Install log#3 | Installation message log (In Windows Server 2003) | %TEMP%\pfm_inst.log | N |
| Installation message log (In Windows Server 2008) |
The following files under the system-folder\TEMP\HCDINST folder:
|
N | |
| Information about PFM - Agent for Service Response | Log files for PFM - Agent for Service Response | All files under installation-folder\agtv\probe\log | Y |
| Definition files for PFM - Agent for Service Response | All files under installation-folder\agtv\probe\conf | Y | |
| Measurement condition registration and storage files | All files under installation-folder\agtv\probe\task | Y | |
| Password files | All files under installation-folder\agtv\probe\passwd | Y | |
| Report files | All files under installation-folder\agtv\probe\report | Y | |
| User-defined commands | All files under installation-folder\agtv\probe\user | Y | |
| Temporary files | All files under installation-folder\agtv\probe\tmp | Y | |
| Certificate files | All files under installation-folder\agtv\probe\cert | Y | |
| IE scenario file | All files under installation-folder\agtv\probe\iescena | Y | |
| Web transaction files | All files under installation-folder\agtv\probe\webtrans | Y | |
| Registry information | HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI\JP1PCAGTV | Y | |
| Environment variable information | -- | Y | |
| Integrated trace log | -- | system-drive\Program Files\hitachi\HNTRLib2\spool\hntr2[n#4].log | Y |
You should collect the following information about the operation that was being performed when the error occurred:
You should obtain printouts of the following:
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a user dump.
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a problem report.
You should also collect the following information:
Copyright (C) 2013, Hitachi, Ltd.
Copyright (C) 2013, Hitachi Solutions, Ltd.