The following table lists the OS-related information that must be collected.
Table 12-5 Log information about the OS
Type of information | Overview | Default file name | Collected by jpcras command? |
---|---|---|---|
System log | Windows event log | -- | Y |
Process information | List of processes | -- | Y |
System file | hosts file | system-folder\system32\drivers\etc\hosts | Y |
services file | system-folder\system32\drivers\etc\services | Y | |
OS information | System information | -- | Y |
Network status | -- | Y | |
Host name | -- | Y | |
Dump information (In Windows Server 2003) | Dr. Watson log file |
| Y |
Dump information (In Windows Server 2008) | Log file containing error reports and corrective actions | user-mode-process-dump-output-folder\program-name.process-ID.dmp
| N |
You should collect information about Performance Management, as listed in the table below. In the case of a network error, you should also collect applicable files from the connection-destination machine.
Table 12-6 Performance Management information
Type of information | Overview | Default file name | Collected by jpcras command? |
---|---|---|---|
Common message log | Message log output from Performance Management (sequential file method) | installation-folder\log\jpclog{01|02}#1 | Y |
Message log output from Performance Management (wraparound file method) | installation-folder\log\jpclogw{01|02}#1 | Y | |
Configuration information | Each configuration information file | -- | Y |
Output results of the jpctool service list (jpcctrl list) command | -- | Y | |
Version information | Product version | -- | Y |
Historical information | -- | Y | |
Database information | Agent Store service |
| Y |
Trace log | Trace information for each Performance Manager | --#2 | Y |
Install log#3 | Installation message log (In Windows Server 2003) | %TEMP%\pfm_inst.log | N |
Installation message log (In Windows Server 2008) | The following files under the system-folder\TEMP\HCDINST folder:
| N | |
Information about PFM - Agent for Service Response | Log files for PFM - Agent for Service Response | All files under installation-folder\agtv\probe\log | Y |
Definition files for PFM - Agent for Service Response | All files under installation-folder\agtv\probe\conf | Y | |
Measurement condition registration and storage files | All files under installation-folder\agtv\probe\task | Y | |
Password files | All files under installation-folder\agtv\probe\passwd | Y | |
Report files | All files under installation-folder\agtv\probe\report | Y | |
User-defined commands | All files under installation-folder\agtv\probe\user | Y | |
Temporary files | All files under installation-folder\agtv\probe\tmp | Y | |
Certificate files | All files under installation-folder\agtv\probe\cert | Y | |
IE scenario file | All files under installation-folder\agtv\probe\iescena | Y | |
Web transaction files | All files under installation-folder\agtv\probe\webtrans | Y | |
Registry information | HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI\JP1PCAGTV | Y | |
Environment variable information | -- | Y | |
Integrated trace log | -- | system-drive\Program Files\hitachi\HNTRLib2\spool\hntr2[n#4].log | Y |
You should collect the following information about the operation that was being performed when the error occurred:
You should obtain printouts of the following:
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a user dump.
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a problem report.
You should also collect the following information: