12.4.1 In Windows

Organization of this subsection
(1) Log information about the OS
(2) Information about Performance Management
(3) Operation information
(4) Error information on screen displays
(5) User dump (in Windows Server 2008)
(6) Collecting problem reports (in Windows Server 2008)
(7) Other information

(1) Log information about the OS

The following table lists the OS-related information that must be collected.

Table 12-5 Log information about the OS

Type of informationOverviewDefault file nameCollected by jpcras command?
System logWindows event log--Y
Process informationList of processes--Y
System filehosts filesystem-folder\system32\drivers\etc\hostsY
services filesystem-folder\system32\drivers\etc\servicesY
OS informationSystem information--Y
Network status--Y
Host name--Y
Dump information
(In Windows Server 2003)
Dr. Watson log file
  • system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log#
  • system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dump#
Y
Dump information
(In Windows Server 2008)
Log file containing error reports and corrective actions

user-mode-process-dump-output-folder\program-name.process-ID.dmp

Example:
jpcagtv.exe.2420.dmp
N
Legend:
Y: Can be collected.
N: Cannot be collected.
--: Not applicable.
#
If your setup provides for output of log files to a different folder, make sure that you collect the data from the correct folder.

(2) Information about Performance Management

You should collect information about Performance Management, as listed in the table below. In the case of a network error, you should also collect applicable files from the connection-destination machine.

Table 12-6 Performance Management information

Type of informationOverviewDefault file nameCollected by jpcras command?
Common message logMessage log output from Performance Management (sequential file method)installation-folder\log\jpclog{01|02}#1Y
Message log output from Performance Management (wraparound file method)installation-folder\log\jpclogw{01|02}#1Y
Configuration informationEach configuration information file--Y
Output results of the jpctool service list (jpcctrl list) command--Y
Version informationProduct version--Y
Historical information--Y
Database informationAgent Store service
  • For Store 1.0
    installation-folder\agtv\store\*.DB
    installation-folder\agtv\store\*.IDX
  • For Store 2.0
    installation-folder\agtv\store\STPD
    The following files under the installation-folder\agtv\store\STPI folder:
    *.DB
    *.IDX
Y
Trace logTrace information for each Performance Manager--#2Y
Install log#3Installation message log (In Windows Server 2003)%TEMP%\pfm_inst.logN
Installation message log
(In Windows Server 2008)
The following files under the system-folder\TEMP\HCDINST folder:
  • HCDMAIN.LOG and HCDMAINn.LOG#4
  • HCDINST.LOG and HCDINSTn.LOG#4
  • product-model-name.LOG
N
Information about PFM - Agent for Service ResponseLog files for PFM - Agent for Service ResponseAll files under installation-folder\agtv\probe\logY
Definition files for PFM - Agent for Service ResponseAll files under installation-folder\agtv\probe\confY
Measurement condition registration and storage filesAll files under installation-folder\agtv\probe\taskY
Password filesAll files under installation-folder\agtv\probe\passwdY
Report filesAll files under installation-folder\agtv\probe\reportY
User-defined commandsAll files under installation-folder\agtv\probe\userY
Temporary filesAll files under installation-folder\agtv\probe\tmpY
Certificate filesAll files under installation-folder\agtv\probe\certY
IE scenario fileAll files under installation-folder\agtv\probe\iescenaY
Web transaction filesAll files under installation-folder\agtv\probe\webtransY
Registry informationHKEY_LOCAL_MACHINE\SOFTWARE\HITACHI\JP1PCAGTVY
Environment variable information--Y
Integrated trace log--system-drive\Program Files\hitachi\HNTRLib2\spool\hntr2[n#4].logY
Legend:
Y: Can be collected.
N: Cannot be collected.
--: Not applicable.
#1
For details about how to output log information to the log files, see the chapter that describes detection of Performance Management failures in the Job Management Partner 1/Performance Management User's Guide.
#2
For details about the trace log storage folder, see 12.3.2 Log files and folders.
#3
Collect this log information if installation fails.
#4
n represents a number in the range from 1 to 4.

(3) Operation information

You should collect the following information about the operation that was being performed when the error occurred:

(4) Error information on screen displays

You should obtain printouts of the following:

(5) User dump (in Windows Server 2008)

In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a user dump.

(6) Collecting problem reports (in Windows Server 2008)

In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a problem report.

(7) Other information

You should also collect the following information: