HITACHI Inspire The Next

Job Management Partner 1 Version 10

Job Management Partner 1/Performance Management - Agent Option for Service Response Description, User's Guide and Reference

3021-3-356(E)


Contents

Notices
Preface
Part 1: Overview
1. Overview of PFM - Agent for Service Response
1.1 Features of PFM - Agent for Service Response
1.1.1 Collecting Internet service performance data
1.1.2 Collecting performance data according to its characteristics
1.1.3 Saving performance data
1.1.4 Providing notification of problems in Internet service operations
1.1.5 Easily defining alarms and reports
1.1.6 Operation in a cluster system
1.2 Functions of PFM - Agent for Service Response
1.2.1 Measurement of Internet services
1.2.2 Measurement of IE scenarios
1.2.3 Measurement of Web transactions
1.2.4 Measurement of user-defined services
1.3 Overview of collecting and managing performance data
1.4 Example of performance monitoring operation
1.4.1 Purpose of performance monitoring
1.4.2 Determining baselines
1.4.3 Definition examples (Measurement of IE scenarios)
1.4.4 Definition examples (Measurement of Web transactions)
Part 2: Configuration and Operations
2. Installation and Setup
2.1 Installation and setup
2.1.1 Installation and setup flow
2.1.2 Before installation and setup
2.1.3 Installation procedure
2.1.4 PFM - Agent for Service Response setup procedure
2.2 Uninstallation and unsetup
2.2.1 Before uninstallation
2.2.2 Unsetup procedures
2.2.3 Uninstallation procedure
2.3 Changing the PFM - Agent for Service Response system configuration
2.4 Changing the PFM - Agent for Service Response operation method
2.4.1 Changing the performance data storage destination
2.4.2 Updating the Store version to 2.0
2.4.3 Changing the integrated trace log function settings
2.4.4 Interpolating performance data
2.5 Starting the command prompt
2.6 Backup and restoration
2.6.1 Backup
2.6.2 Restoration
2.7 Settings for browsing manuals in a Web browser
2.7.1 Settings procedures
2.7.2 Browsing procedures
3. Definitions for Measuring Services
3.1 Definition procedure
3.2 Notes on service measurement definition
3.3 Definitions for measuring Internet services
3.3.1 Registering passwords
3.3.2 Defining measurement conditions
3.3.3 Registering certification files
3.3.4 Applying the definition information
3.4 Definitions for measuring IE scenarios
3.4.1 Defining IE scenarios (creating IE scenario files)
3.4.2 Defining measurement conditions
3.4.3 Applying the definition information
3.5 Definitions for measuring Web transactions
3.5.1 Defining Web transactions (creating Web transaction files)
3.5.2 Registering passwords
3.5.3 Defining measurement conditions
3.5.4 Registering certification files
3.5.5 Applying the definition information
3.5.6 Defining settings for the dynamic session management
3.6 Definitions for measuring user-defined services
3.6.1 Defining a user-defined service
3.6.2 Defining measurement conditions
3.6.3 Applying the definition information
3.7 Defining measurement conditions in PFM - Web Console
3.7.1 Adding the Tasks
3.7.2 Deleting the Tasks
3.7.3 Setting the Task information
3.7.4 Applying the Task information
3.7.5 Distributing the Task information
4. Starting and Stopping
4.1 Starting and stopping PFM - Agent for Service Response
4.2 Notes on operations
4.2.1 Notes on system operation
4.2.2 Notes about the functions of PFM - Agent for Service Response
4.2.3 Notes on IE scenarios
4.2.4 Notes on the navigation
5. Operation in a Cluster System
5.1 Overview of cluster systems
5.1.1 HA cluster systems
5.2 Processing at failover
5.2.1 Failover when an error occurs
5.2.2 Effects of PFM - Manager stopping
5.3 Installation and setup
5.3.1 Flow from installation to starting operation
5.3.2 Before installation
5.3.3 Installation
5.3.4 Setup
5.4 Uninstallation and unsetup
5.4.1 Flow of PFM - Agent for Service Response uninstallation and unsetup
5.4.2 Unsetting up PFM - Agent for Service Response
5.4.3 Uninstallation
5.5 Changing the PFM - Agent for Service Response operation method
5.5.1 Exporting and importing the logical host environment definition file
5.5.2 Changing the definition files of PFM - Agent for Service Response
5.6 Notes on operating PFM - Agent for Service Response in a cluster system
5.6.1 Notes on using the IE scenarios
Part 3: Reference
6. Windows
6.1 Basic window operations and window transitions
6.1.1 Basic window operations
6.1.2 Window transitions
6.2 IE Recorder windows
6.2.1 IE Recorder (main) window
6.2.2 Operation Settings window
6.2.3 Change Password window
6.2.4 IE Recorder Settings window
6.2.5 Start Scope Settings window
6.2.6 End Scope Settings window
6.2.7 Scope List window
6.2.8 Replay Report window
6.3 Web Recorder windows
6.3.1 Web Recorder (main) window
6.3.2 Create New Web Transaction window
6.3.3 Save As window
6.3.4 Select Web Transaction window
6.3.5 Select Scope window
6.3.6 Set Web Transaction Conditions window
6.3.7 Properties window
6.3.8 Conditions of Variable String window
6.3.9 Select Source of Variable String Settings window
6.3.10 Conditions of Substitute String window
6.3.11 Select Source of Substitute String Settings window
6.3.12 Filtering Conditions window
7. Definition Files
7.1 List of definition files
7.2 Probe action condition definition file (esp.conf)
7.3 Measurement condition registration file (esptask.xml)
7.3.1 Format and definition of the measurement condition registration file
7.3.2 Format and definition of measurement conditions (common section)
7.3.3 Format and definition of measurement conditions (service-specific condition sections)
7.3.4 Example
7.4 IE scenario files
7.5 Web transaction files
7.5.1 Format and definition of the overall Web transaction file
7.5.2 Format and definition of the Web transaction measurement conditions
7.6 Command registration file (espcommand.xml)
7.7 Measurement condition label definition file (esptasklabel.conf)
7.8 IE Recorder action condition definition file (jpcvierec.conf)
7.9 Web Recorder action condition definition file (wr.conf)
8. Monitoring template
Overview of the monitoring template
Format of alarm explanations
List of alarms
FTP Failure
FTP Response Time
IES Failure
IES Replay Time
IMAP4 Failure
IMAP4 Response Time
POP3 Failure
POP3 Response Time
SMTP Failure
SMTP Response Time
TCP Failure
TCP Response Time
WT Failure
WT Response Time
Format of report explanations
Organization of report folders
List of reports
DHCP Response Time Status
DHCP Response Time Status (real-time report)
DHCP Response Time Summary
DHCP Response Time Trend
DNS Response Time Status
DNS Response Time Status (real-time report)
DNS Response Time Summary
DNS Response Time Trend
FTP Rate
FTP Response Time Status
FTP Response Time Status (real-time report)
FTP Response Time Summary
FTP Response Time Trend
FTP Top 10
HTTP Rate
HTTP Response Time Status
HTTP Response Time Status (real-time report)
HTTP Response Time Summary
HTTP Response Time Trend
HTTP Top 10
HTTPS Rate
HTTPS Response Time Status
HTTPS Response Time Status (real-time report)
HTTPS Response Time Summary
HTTPS Response Time Trend
HTTPS Top 10
IE Scenario Detail
IE Scenario Logged Message
IE Scenario Replay Time Status
IE Scenario Replay Time Status (real-time report)
IE Scenario Replay Time Summary
IE Scenario Replay Time Trend
IE Scenario Scope Detail
IE Scenario Scope Rate
IE Scenario Top 10
IMAP4 Rate
IMAP4 Response Time Status
IMAP4 Response Time Status (real-time report)
IMAP4 Response Time Summary
IMAP4 Response Time Trend
IMAP4 Top 10
POP3 Rate
POP3 Response Time Status
POP3 Response Time Status (real-time report)
POP3 Response Time Summary
POP3 Response Time Trend
POP3 Top 10
Scope Detail
SMTP Rate
SMTP Response Time Status
SMTP Response Time Status (real-time report)
SMTP Response Time Summary
SMTP Response Time Trend
SMTP Top 10
TCP Response Time Status
TCP Response Time Status (real-time report)
TCP Response Time Summary
TCP Response Time Trend
Transaction Detail
User Defined Service Response Time Status
User Defined Service Response Time Status (real-time report)
User Defined Service Response Time Summary
User Defined Service Response Time Trend
Web Transaction Response Time Status
Web Transaction Response Time Status (real-time report)
Web Transaction Response Time Summary
Web Transaction Response Time Trend
Web Transaction Scope Detail
Web Transaction Scope Rate
Web Transaction Top 10
9. Records
Data model
Format of record explanations
List of ODBC key fields
Summary rules
List of data types
Field values
Fields that are added only when a record is recorded in the Store database
Common fields
List of records
DHCP (PI_DHCP)
DNS (PI_DNS)
FTP (PI_FTP)
HTTP (PI_HTP)
HTTPS(PI_HTPS)
IE Scenario(PI_IES)
IE Scenario Overview(PI_IESO)
IMAP4 (PI_IMP4)
Logged Message for IE Scenario(PL_IESM)
POP3 (PI_POP3)
Service Summary Interval (PI_PI)
SMTP (PI_SMTP)
TCP (PI_TCP)
User Defined Service (PI_UDEF)
Web Transaction (PI_WT)
Web Transaction Overview (PI_WTO)
10. Commands
List of commands
Details of commands
esppasswd (registers, changes, and deletes passwords)
hntr2util (changes the integrated trace log settings)
11. Messages
11.1 Message format
11.1.1 Format of output messages
11.1.2 Format of message explanations
11.2 Message output destinations
11.3 List of messages output to the Windows event log
11.4 Messages
Part 4: Troubleshooting
12. Error Handling Procedures
12.1 Error handling procedures
12.2 Troubleshooting
12.2.1 Setting up or starting a service
12.2.2 Executing commands
12.2.3 Report definitions
12.2.4 Alarm definitions
12.2.5 Collecting and managing performance data
12.2.6 Other problems
12.3 Log information
12.3.1 Log types
12.3.2 Log files and folders
12.4 Data to be collected when a problem occurs
12.4.1 In Windows
12.5 Data collection procedure
12.5.1 In Windows
12.6 Detecting problems within Performance Management
12.7 Performance Management system error recovery
Appendixes
A. Estimating System Requirements
A.1 Estimating memory requirements
A.2 Estimating disk space requirements
A.3 Disk space requirements for operation in a cluster system
B. List of Identifiers
C. List of Processes
D. List of Port Numbers
D.1 Port numbers of PFM - Agent for Service Response
D.2 Firewall passage directions
D.3 Notes on measurement in a firewall/NAT environment
E. Properties of PFM - Agent for Service Response
E.1 Agent Store service properties
E.2 Agent Collector service properties
F. List of Files and Folders
G. Migration Procedure and Notes on Migration
H. Version Compatibility
I. Outputting Action Log Data
I.1 Types of events output to the action log
I.2 Format for saving the action log files
I.3 Format of output action log data
I.4 Settings for outputting action log data
J. Difference Between Measurement of IE Scenarios and Measurement of Web Transactions
K. Linkage with JP1/ITSLM
L. About Communication in IPv4 Environments and IPv6 Environments
M. Version Changes
M.1 Changes in 10-00
M.2 Changes in 09-00
N. Reference Material for This Manual
N.1 Related publications
N.2 Conventions: Abbreviations for product names
N.3 Conventions: Acronyms
N.4 Conventions: Product names, service IDs, and service keys
N.5 Conventions: Installation folder
N.6 Supported NNM products
N.7 Conventions: KB, MB, GB, and TB
O. Glossary
Index