The possible causes and how to handle them are described below.

• PFM - Manager or the Action Handler service of the action execution destination host is not active
  If PFM - Manager or the Action Handler service of the action execution destination host is stopped, actions cannot be executed. To execute an action, you must first start PFM - Manager and the Action Handler service of the action execution destination host.
  

The possible causes and how to handle them are described below.

• PFM - Manager is not active
  If PFM - Manager is stopped, alarm events from PFM - Agent cannot be correctly issued. To monitor alarm events, you must first start PFM - Manager.
  

The following describes a likely cause and what can be done about it.

• An alarm table in Japanese is bound in an environment in which the LANG environment variable is not set uniformly to Japanese on the PFM - Manager and PFM - Agent hosts
  In such a case, alarms written in Japanese will not be evaluated properly. You need to set the LANG environment variable to Japanese in the PFM - Manager and all PFM - Agent hosts. Check the settings of the LANG environment variable in the common message log, and check whether the most recent service startup messages appear in Japanese or English.
  If the host for PFM - Manager uses an English environment and you change to a Japanese environment without changing the current settings, the existing alarm definitions will display garbled characters and you will not be able to delete them. To correct this situation, take the following steps:
  

1. If you need the alarm tables whose alarm definitions are written in Japanese, export them from PFM - Web Console.
   You cannot use the jpctool alarm export (jpcalarm export) command for the export processing.
   
2. Delete all the alarm tables that use Japanese in the alarm definitions.
3. Stop PFM - Manager.
4. On the PFM - Manager host, change the setting of the LANG environment variable to Japanese.
5. Start PFM - Manager.
6. If you exported alarm tables in step 1, import the alarm tables using the PFM - Web Console or the jpctool alarm import (jpcalarm import) command.

For more information about operating in a mixed environment in which multiple languages are used, see the chapter that discusses multiple-language environments in the Job Management Partner 1/Performance Management Planning and Configuration Guide.