This section explains troubleshooting for Performance Management. If an error occurs while you are using Performance Management, first check whether any of the phenomena explained in this section has occurred.
The table below shows the major errors that may occur in Performance Management.
Category | Error description | Description location |
---|
Setting up or starting a service | - The Performance Management program service does not start.
- It takes a long time between a service startup request and the actual service startup.
- When another program begins a service immediately after a Performance Management program service has been stopped, communication cannot be correctly executed.
- After the message The disk capacity is insufficient. is issued, the Master Store service or Agent Store service stops.
| 11.2.1 |
Executing commands | - When the jpctool service list (jpcctrl list) command is executed, a non-active service name is output.
- When the jpctool db dump (jpcctrl dump) command is executed, data that is different from the specified Store database is output.
| 11.2.2 |
Report definitions | - Information for some period of time is not displayed in historical reports.
| 11.2.3 |
Alarm definitions | - The program defined in action execution does not run correctly.
- No alarm event is displayed.
- An alarm threshold has been exceeded, but the icon in the Display Alarm Status window in the Agents window remains green (icon does not change color).
| 11.2.4 |
Collecting and managing performance data | - Even though the data retention period is set to be short, the size of PFM - Agent's Store database does not decrease.
- The message Illegal data was detected in the Store database is output to the common message log.
| 11.2.5 |