To collect data for investigating the cause of the error, you use the jpcras command. The procedure for executing the data collection command is described below. Note that the operations explained here must be executed by an OS user who has the root user permission.
jpcras /tmp/jpc/agt all all
When the jpcras command is executed, the jpctool service list -id * -host * (jpcctrl list * host=*) command is executed internally to obtain a list of PFM services and to confirm whether the services are running. Execution of this internal command might take a long time if a firewall exists between the host that executes the command and a host in another Performance Management system or if the system configuration is large. In either case, you can set the JPC_COLCTRLNOHOST environment variable to 1 to suppress processing of the jpctool service list -id * -host * (jpcctrl list * host=*) command to shorten the command execution time.
For details about the jpcras command, see the chapter explaining commands in the manual Job Management Partner 1/Performance Management Reference.