11.2.4 Troubleshooting problems with alarm definitions

Organization of this subsection
(1) The program defined in action execution does not run correctly
(2) No alarm event is displayed
(3) An alarm threshold has been exceeded, but the icon in the Display Alarm Status window in the Agents window remains green (icon does not change color)

(1) The program defined in action execution does not run correctly

The possible causes and how to handle them are described below.

(2) No alarm event is displayed

The possible causes and how to handle them are described below.

(3) An alarm threshold has been exceeded, but the icon in the Display Alarm Status window in the Agents window remains green (icon does not change color)

The following describes a likely cause and what can be done about it.

  1. If you need the alarm tables whose alarm definitions are written in Japanese, export them from PFM - Web Console.
    You cannot use the jpctool alarm export (jpcalarm export) command for the export processing.
  2. Delete all the alarm tables that use Japanese in the alarm definitions.
  3. Stop PFM - Manager.
  4. On the PFM - Manager host, change the setting of the LANG environment variable to Japanese.
  5. Start PFM - Manager.
  6. If you exported alarm tables in step 1, import the alarm tables using the PFM - Web Console or the jpctool alarm import (jpcalarm import) command.

For more information about operating in a mixed environment in which multiple languages are used, see the chapter that discusses multiple-language environments in the Job Management Partner 1/Performance Management Planning and Configuration Guide.