HITACHI Inspire The Next

For Windows Systems

Job Management Partner 1 Version 10

Job Management Partner 1/Performance Management - Agent Option for Platform Description, User's Guide and Reference

3021-3-354(E)


Contents

Notices
Preface
Part 1: Overview
1. Overview of PFM - Agent for Platform
1.1 Features of PFM - Agent for Platform
1.1.1 Collect Windows performance data
1.1.2 Collect performance data according to its characteristics
1.1.3 Save performance data
1.1.4 Report problems in Windows operations
1.1.5 Easily define alarms and reports
2. Performance Monitoring
2.1 Overview of performance monitoring
2.1.1 Objective of performance monitoring
2.1.2 Most important system resources in need of performance monitoring
2.1.3 Determining baselines
2.2 Overview of user-defined record collection
2.2.1 Performance console counter information
2.2.2 64-bit performance console counter information
2.2.3 Event log information
2.2.4 Workgroup information
2.2.5 Process operating status information
2.2.6 Application operating status information
2.2.7 User-specific performance data
2.3 Overview of operations on virtualized systems
2.3.1 Advantages of virtualized systems
2.3.2 Objectives of performance monitoring on virtualized systems
2.3.3 System resources most in need of performance monitoring on virtualized systems
2.3.4 Installing PFM - Agent for Platform on a virtualized system
2.3.5 Setting up PFM - Agent for Platform in a virtualized system
2.3.6 Examples of using Agent for Platform - PFM in a virtualized system: Determining whether to change virtualized system settings
2.3.7 Examples of using Agent for Platform - PFM In a virtualized system: Determining whether additional physical resources are needed
2.3.8 Notes regarding usage of PFM - Agent for Platform on virtualized systems
2.3.9 Notes regarding collection of processor information
2.3.10 Notes regarding collection of memory information
2.3.11 Notes regarding collection of disk information
2.3.12 Notes regarding collection of network information
2.3.13 Notes regarding collection of process information
2.3.14 Virtualized system functionality and collected performance data
2.3.15 Data that can be collected with virtualized systems that use VMware/Hyper-V
2.3.16 Data that can be collected with virtualization systems that use Virtage
2.3.17 Range of data collected for each virtualized system
2.4 Overview of monitoring templates
3. Introduction to Performance Monitoring Operations by Example
3.1 Performance monitoring examples
3.1.1 Processor monitoring examples
3.1.2 Memory monitoring examples
3.1.3 Disk monitoring examples
3.1.4 Network monitoring examples
3.1.5 Process and service monitoring examples
3.1.6 Event log monitoring examples
3.1.7 Active Directory monitoring examples
3.1.8 Examples of collecting information about used ports
3.1.9 Examples of collecting performance data from multiple hosts on which PFM products are not installed
3.2 Performance monitoring definition examples
3.2.1 Processor monitoring definition examples
3.2.2 Memory monitoring definition examples
3.2.3 Disk monitoring definition examples
3.2.4 Network monitoring definition examples
3.2.5 Process and service monitoring definition examples
3.2.6 Event log monitoring definition examples
Part 2: Setup and Operation
4. Installation and Setup in Windows
4.1 Installation and setup workflow
4.2 Preparations required before installation
4.2.1 Required OS
4.2.2 Network environment setup
4.2.3 OS user permissions needed for installation
4.2.4 Prerequisite programs
4.2.5 Environment configuration required for collecting performance data
4.2.6 Prerequisite for specifying 4,096-byte monitoring conditions for processes
4.2.7 Preparations for collecting data in the event of a failure
4.2.8 Points to note before installing PFM - Agent for Platform
4.3 Installation
4.3.1 Order in which to install the programs
4.3.2 Installation procedure for PFM - Agent for Platform
4.4 Setup
4.4.1 Registering PFM - Agent for Platform in PFM - Manager and PFM - Web Console
4.4.2 Network setup
4.4.3 Changing the log file size
4.4.4 Changing the performance data storage destination
4.4.5 Setting up PFM - Manager for the connection destination of PFM - Agent for Platform
4.4.6 Setting up the action log
4.5 Uninstallation
4.5.1 Points to note before uninstalling PFM - Agent for Platform
4.5.2 Releasing the connection to PFM - Manager
4.5.3 Uninstallation procedure
4.6 Changing the system configuration of PFM - Agent for Platform
4.7 Changing the operation of PFM - Agent for Platform
4.7.1 Changing the storage location of performance data
4.7.2 Updating the Store version to 2.0
4.8 Backup and restoration
4.8.1 Backup
4.8.2 Restoration
4.9 Settings for browsing manuals in a Web browser
4.9.1 Settings for browsing manuals
4.9.2 Browsing a manual
5. User-Defined Record Collection
5.1 Overview of the window for starting collection of user-defined records
5.1.1 Starting the collection data addition utility
5.1.2 Stopping the collection data addition utility
5.1.3 Notes on specifying user-defined records
5.2 Settings for collecting performance console counter information
5.2.1 Setting user-defined records for collecting performance console counter information
5.2.2 Checking the settings of user-defined records for collecting performance console counter information
5.2.3 Deleting the settings of user-defined records for collecting performance console counter information
5.3 Settings for collecting event log information
5.3.1 Setting user-defined records for collecting event log information
5.3.2 Checking the settings of user-defined records for collecting event log information
5.3.3 Deleting the settings of user-defined records for collecting event log information
5.4 Settings for collecting workgroup information
5.4.1 Setting user-defined records for collecting workgroup information
5.4.2 Checking the settings of user-defined records for collecting workgroup information
5.4.3 Changing the settings of user-defined records for collecting workgroup information
5.4.4 Deleting the settings of user-defined records for collecting workgroup information
5.5 Settings for collecting 64-bit performance console counter information
5.5.1 Setting user-defined records for collecting 64-bit performance console counter information
5.5.2 Checking the settings of user-defined records for collecting 64-bit performance console counter information
5.5.3 Deleting the settings of user-defined records for collecting 64-bit performance console counter information
5.6 Settings for collecting information about the operating status of processes
5.6.1 Overview of collecting information about the operating status of processes
5.6.2 Differences in functionality from previous versions
5.6.3 Records used to collect information about the operating status of processes
5.6.4 Settings in the Agents tree for collecting information about the operating status of processes
5.6.5 Settings in the Services tree for collecting information about the operating status of processes
5.6.6 Command-based settings for collecting information about the operating status of processes
5.6.7 Distinguishing the letter case of monitoring targets
5.6.8 Example of responding to an alarm while collecting information about the operating status of processes
5.7 Settings for collecting information about the application operating status
5.7.1 User-defined record settings for collecting application operating status information settings
5.7.2 Checking or changing user-defined records for collecting application operating status information
5.7.3 Deleting user-defined records for collecting application operating status information
5.7.4 Example of using an alarm when collecting information about the application operating status
5.8 Settings for collecting user-specific performance data
5.8.1 Overview of the functionality for collecting user-specific performance data
5.8.2 Settings for collecting user-specific performance data
5.8.3 Format of the jpcuser command
5.8.4 Format of user-created data files
5.8.5 Checking the debug log to determine whether user-created data is correct
Part 3: Reference
6. Monitoring Templates
Format of alarm explanations
List of alarms
Available Memory
CPU Usage
Disk Space
Processor Queue
SVR Processor Queue
Committed Mbytes
Pages/sec
Page Faults/sec
Logical Disk Free
Disk Busy %
Logical Disk Queue
Physical Disk Queue
Network Received
Process End
Process Alive
Service (Service Nm)
Service (Display Nm)
Event Log (all)
Process Existence
Event Log (System)
Application Status
Format of report explanations
Organization of report folders
List of reports
Access Failure Status (real-time report on system access errors)
Access Failure Status (historical report on system access errors)
Application Status
Application Process Count
Application Process Status
CPU Status (Multi-Agent)
CPU Trend
CPU Trend (Multi-Agent)
CPU Usage - Top 10 Processes
CPU Usage Summary
Disk Time - Top 10 Logical Drives
File System I/O Summary
Free Megabytes - Logical Drive Status
Free Space - Low 10 Logical Drives
Free Space - Top 10 Logical Drives
Logical Drive Detail
Memory Available Trend (Multi-Agent)
Memory Paging
Memory Paging Status (Multi-Agent)
Monitoring Process Detail
OS Memory Usage Status (real-time report on memory usage)
OS Memory Usage Status (historical report on memory usage)
Page Faults - Top 10 Processes
Process Detail
Process Trend
Server Activity Detail
Server Activity Summary (Multi-Agent)
Server Activity Summary (real-time report on information on the communication status between networks)
Server Activity Summary (historical report on information on the communication status between networks)
Server Activity Summary Trend (Multi-Agent)
Server Sessions Trend (Multi-Agent)
System Memory Detail
System Overview (real-time report on the system overview)
System Overview (historical report on the system overview)
System Utilization Status
Workload Status
Workload Status (Multi-Agent)
7. Records
Data model
Format of record explanations
List of ODBC key fields
Summarization rules
List of data types
Field values
Fields that are added only when a record is recorded in the Store database
Fields that are output when data stored in the Store database is exported
Notes on records
List of records
Active Directory Overview (PI_AD)
Application Process Detail (PD_APPD)
Application Process Interval (PD_APSI)
Application Process Overview (PD_APS)
Application Service Overview (PD_ASVC)
Application Summary (PD_APP)
Application Summary Extension (PD_APP2)
Browser Overview (PI_BRSR)
Device Detail (PD_DEV)
Event Log (PD_ELOG)
Generic Data Detail (PD_GEND)
Generic Data Detail64 (PD_GD64)
Generic Data Interval (PI_GENI)
Generic Data Interval64 (PI_GI64)
ICMP Overview (PI_ICMP)
ICMP Version 6 Overview (PI_ICM6)
IP Overview (PI_IP)
IP Version 6 Overview (PI_IP6)
Logical Disk Overview (PI_LOGD)
NBT Overview (PI_NBT)
Network Interface Overview (PI_NETI)
Page File Detail (PD_PAGF)
Physical Disk Overview (PI_PHYD)
Process Detail (PD)
Process Detail Interval (PD_PDI)
Process End Detail (PD_PEND)
Processor Overview (PI_PCSR)
Server Work Queues Overview (PI_SVRQ)
Service Process Detail (PD_SVC)
System Overview (PI)
TCP Overview (PI_TCP)
TCP Version 6 Overview (PI_TCP6)
UDP Overview (PI_UDP)
UDP Version 6 Overview (PI_UDP6)
User Data Detail (PD_UPD)
User Data Detail - Extended (PD_UPDB)
User Data Interval (PI_UPI)
User Data Interval - Extended (PI_UPIB)
WINS Server Overview (PI_WINS)
Workgroup Summary (PI_WGRP)
8. Commands
Command description format
jpcappcvt
9. Messages
9.1 Message format
9.1.1 Format of output messages
9.1.2 Format of message explanations
9.2 Message output destinations
9.3 List of messages output to the Windows event log
9.4 Messages
Part 4: Troubleshooting
10. Error Handling Procedures
10.1 Error handling procedures
10.2 Troubleshooting
10.2.1 Troubleshooting problems with setting up or starting a service
10.2.2 Troubleshooting problems with command execution
10.2.3 Troubleshooting problems with report definitions
10.2.4 Troubleshooting problems with alarm definitions
10.2.5 Troubleshooting problems with collection and management of performance data
10.2.6 Troubleshooting hang-ups and abnormal termination
10.2.7 Troubleshooting other problems
10.3 Log information to be collected for troubleshooting
10.3.1 Types of log information to be collected
10.3.2 Log files and folders to check
10.4 Windows-related data to be collected for troubleshooting
10.4.1 OS log information to be collected
10.4.2 Performance Management information to be collected
10.4.3 Operation information to be collected
10.4.4 Error information displayed on screen to be collected
10.4.5 Performance data information to be collected
10.4.6 User-mode process dump to be collected (in Windows Server 2008 or Windows Server 2012)
10.4.7 Problem report to be collected (in Windows Server 2008 or Windows Server 2012)
10.4.8 Other information to be collected
10.5 Procedures for collecting Windows-related data for troubleshooting
10.5.1 Collecting dump information (in Windows Server 2008 or Windows Server 2012)
10.5.2 Collecting troubleshooting information by executing the data collection command
10.5.3 Collecting the Windows event log
10.5.4 Collecting operation information to be checked
10.5.5 Collecting error information displayed on screen
10.5.6 Collecting other data for troubleshooting
10.6 Detecting problems within Performance Management
10.7 Performance Management system error recovery
Appendixes
A. Estimating System Requirements
A.1 Estimating memory requirements
A.2 Estimating disk space requirements
B. List of Identifiers
C. List of Processes
D. List of Port Numbers
D.1 Port numbers of PFM - Agent for Platform
D.2 Firewall passage directions
E. Properties of PFM - Agent for Platform
E.1 Agent Store service properties
E.2 Agent Collector service properties
F. List of Files and Folders
G. Upgrade Procedure and Notes on Upgrading
H. Version Compatibility
I. Outputting Action Log Data
I.1 Types of events output to the action log
I.2 Format for saving the action log files
I.3 Format of output action log data
I.4 Settings for outputting action log data
J. Linking to JP1/ITSLM
K. Communication in IPv4 and IPv6 Environments
L. Version Changes
L.1 Changes in 10-00
L.2 Changes in 09-00
L.3 Changes in 08-11
L.4 Changes in version 08-00
M. Reference Material for This Manual
M.1 Related publications
M.2 Conventions: Abbreviations for product names
M.3 Conventions: Acronyms
M.4 Conventions: Formats of commands in this manual
M.5 Conventions: Formats of product names, service IDs, and service keys in this manual
M.6 Conventions: KB, MB, GB, and TB
M.7 Conventions: Meaning of "folder" and "directory"
M.8 Conventions: Performance Management installation folders
M.9 NNM products supported by Performance Management
N. Glossary
Index