10.1
Error handling procedures
This section explains how to handle the errors that occur in Performance Management.
Checking the operating conditions
Check the following details:
Operating conditions when the error occurred
Message content (if a message has been issued)
Log information in the common message log, for example
For details about the cause of each message and how to handle it, see
9. Messages
. For details about the log information that is output by Performance Management, see
10.3 Log information to be collected for troubleshooting
.
Collecting data
You must collect data to identify the error cause. Collect the required data as explained in
10.4 Windows-related data to be collected for troubleshooting
and
10.5 Procedures for collecting Windows-related data for troubleshooting
.
Investigating the error
Based on the collected data, investigate the error cause and isolate the area in which the error occurred or determine the scope of the error.