10.5.2 Collecting troubleshooting information by executing the data collection command

To collect data for investigating the cause of the error, you use the jpcras command. The procedure for executing the data collection command is described below. Note that the operations explained here must be executed by a user who has the Administrators permission as an OS user.

To collect data:

  1. Log onto the host on which the service whose data is to be collected is installed.
  2. At the command prompt, execute the following command and enable the command extended function of the command interpreter.

    cmd /E:ON

  3. Specify the data to be collected and the folder for storing it, and execute the jpcras command.
    In the example shown below, all information that can be collected using the jpcras command is stored in the folder c:\tmp\jpc\agt.

    jpcras c:\tmp\jpc\agt all all

When the jpcras command is executed, the jpctool service list -id * -host * (jpcctrl list * host=*) command is executed internally to obtain a list of PFM services and to confirm whether the services are running. Execution of this internal command might take a long time if a firewall exists between the host that executes the command and a host in another Performance Management system or if the system configuration is large. In either case, you can set the JPC_COLCTRLNOHOST environment variable to 1 to suppress processing of the jpctool service list -id * -host * (jpcctrl list * host=*) command to shorten the command execution time.

For details about the jpcras command, see the chapter explaining commands in the manual Job Management Partner 1/Performance Management Reference.

Note on executing the command in a Windows Server 2008 or Windows Server 2012 environment
If the user account control functionality (UAC) is enabled in the operating system, the User Account Control dialog box might be displayed during command execution. If it is displayed, click the Continue button to continue data collection, or click the Cancel button to cancel data collection.