10.4 Windows-related data to be collected for troubleshooting

If you cannot eliminate the error even when you have taken the steps described in 10.2 Troubleshooting, you must collect data to identify the error cause and contact the system administrator. This section explains the data that must be collected when an error occurs.

Performance Management provides a command for collecting the necessary data in a batch. To collect PFM - Agent data, use the jpcras command. Data that can be collected using the jpcras command is indicated by a symbol in the table.

Note:
Data that can be collected using the jpcras command differs depending on the operations specified during command execution. For details about the options that can be specified for the command, see the chapter explaining commands in the manual Job Management Partner 1/Performance Management Reference.
Organization of this section
10.4.1 OS log information to be collected
10.4.2 Performance Management information to be collected
10.4.3 Operation information to be collected
10.4.4 Error information displayed on screen to be collected
10.4.5 Performance data information to be collected
10.4.6 User-mode process dump to be collected (in Windows Server 2008 or Windows Server 2012)
10.4.7 Problem report to be collected (in Windows Server 2008 or Windows Server 2012)
10.4.8 Other information to be collected