10.1 Error handling procedures

This section explains how to handle the errors that occur in Performance Management.

Checking the operating conditions
Check the following details:
  • Operating conditions when the error occurred
  • Message content (if a message has been issued)
  • Log information in the common message log, for example
For details about the cause of each message and how to handle it, see 9. Messages. For details about the log information that is output by Performance Management, see 10.3 Log information to be collected for troubleshooting.
Collecting data
You must collect data to identify the error cause. Collect the required data as explained in 10.4 Windows-related data to be collected for troubleshooting and 10.5 Procedures for collecting Windows-related data for troubleshooting.
Investigating the error
Based on the collected data, investigate the error cause and isolate the area in which the error occurred or determine the scope of the error.