7.2.2 Command execution
This subsection describes troubleshooting related to Performance Management command execution.
- Organization of this subsection
(1) When the jpctool service list command is executed, a service name that is not active is output
The following describes possible factors and the actions that can be taken.
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A Performance Management program was uninstalled without deleting its service information
Even after a Performance Management program is uninstalled, the service information of the Performance Management program still remains in the database. Delete the service information of the Performance Management program by executing the jpctool service delete command. For details about how to delete service information, see the chapter that explains installation and setup in the Job Management Partner 1/Performance Management Planning and Configuration Guide.
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The machine host name was changed without deleting the service information of a Performance Management program
If you change the host name of a machine without deleting the service information of a Performance Management program, the service information of the service ID to which the previous host name is attached remains in the database that is being managed by the Master Manager service. Delete the service information of the Performance Management program by executing the jpctool service delete command. For details about how to delete service information and change the host name, see the chapter that explains installation and setup in the Job Management Partner 1/Performance Management Planning and Configuration Guide.
(2) When the jpctool db dump command is executed, data that is not from the specified Store database is output
If you specify the same export file name for the same Master Store service or Remote Monitor Store service and then execute the jpctool db dump command multiple times, the output result from the earlier execution is overwritten with the output result from the later execution. Therefore, when you are executing the jpctool db dump command multiple times for the same Master Store service or Remote Monitor Store service, specify export files having different names. For details about how to export the Store database, see the chapter that explains management of operation monitoring data in the Job Management Partner 1/Performance Management User's Guide.