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Job Management Partner 1 Version 10, Job Management Partner 1/Performance Management - Remote Monitor for Microsoft(R) SQL Server Description, User's Guide and Reference
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Collect the information about the OS. Table 7-6 lists the information about the OS.
Table 7-6 Information about the OS
| Type of information | Details | Default file name | Collected by jpcras command |
|---|---|---|---|
| System log | Windows event log | -- | Y |
| Process information | List of processes | -- | Y |
| System file | hosts file | system-folder\system32\drivers\etc\hosts | Y |
| services file | system-folder\system32\drivers\etc\services | Y | |
| OS information | System information | -- | Y |
| Network status | -- | Y | |
| Host name | -- | Y | |
| Windows firewall information | -- | Y | |
| Dump information (in Windows Server 2003) |
Dr. Watson log file | system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log# system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dump# |
Y |
| Dump information (in Windows Server 2008) |
Problem Reports and Solutions log file | user-mode-process-dump-output-folder\program-name.process-ID.dmp
|
N |
Collect the log information about Performance Management. If the problem relates to a network connection, also collect information from the machine that is the connection target. Table 7-7 lists the log information about the Performance Management:
Table 7-7 Log information about Performance Management
| Type of information | Details | Default file name | Collected by jpcras command |
|---|---|---|---|
| Common message log | Message log output by Performance Management (sequential files) | installation-folder\log\jpclog{01|02}#1 | Y |
| Message log output by Performance Management (wraparound files) | installation-folder\log\jpclogw{01|02}#1 | Y | |
| Configuration information | Configuration information files | -- | Y |
| Output of jpctool service list command | -- | Y | |
| Version information | Product versions | -- | Y |
| Log information | -- | Y | |
| Database information | Remote Monitor Store service | installation-folder\agt4\store\instance-name\STPD The following files under the installation-folder\agt4\store\instance-name\STPI folder: *.DB *.IDXq\store\instance-name *.IDX |
Y#2 |
| Trace log | Trace information for Performance Management services | --#3 | Y |
| Agent log | Normal log for processing related to acquisition of PFM - RM for Microsoft SQL Server records | installation-folder\agt4\agent\instance-name\log\agt4inf{01|02}#4 | Y#5 |
| Error log for processing related to acquisition of PFM - RM for Microsoft SQL Server records | installation-folder\agt4\agent\instance-name\log\agt4err{01|02}#4 | Y#5 | |
| Install log#6 | Message logs from installation | The following files under the system-folder\TEMP\HCDINST folder:
|
N |
Collect the following information about the operation that was being performed when the problem occurred:
Collect hard copies of the following:
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a user dump.
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a problem report.
The following types of information are also necessary:
Copyright (C) 2013, Hitachi, Ltd.
Copyright (C) 2013, Hitachi Solutions, Ltd.