7.2.4 Problems relating to alarm definitions
(1) A program defined in an action does not operate correctly
Potential causes and actions to take are as follows:
- PFM - Manager is not running, or the Action Handler service is not running on the host on which the action is executed
If PFM - Manager is not running, or the Action Handler service is not running on the host on which the action is executed, the action will not be executed. To allow the action to be executed, make sure that both are running.
(2) Alarm events are not displayed
Potential causes and actions to take are as follows:
- PFM - Manager has not started
If PFM - Manager is not running, PFM - RM for Microsoft SQL Server will be unable to issue alarm events properly. If you are monitoring for alarm events, make sure that PFM - Manager is running.
(3) Although the alarm threshold has been exceeded, the color of the alarm icon displayed in the Alarm Status window of the Agents tree remains green
Potential causes and actions to take are as follows:
- An alarm table that uses Japanese is bound in an environment where the LANG environment variables of the PFM - Manager host and PFM - RM host are not both Japanese.
As a result, an alarm using Japanese is not evaluated correctly. Make the LANG environment variables of both the PFM - Manager host and the PFM - RM host Japanese for operation of the system. To check the settings of the LANG environment variable, see the common message log and check whether the latest service startup message is output in Japanese or in English.
Note that when the PFM - Manager host operates in an English environment, if you change the environment to a Japanese environment without changing the current settings, the existing alarm definition becomes garbled and cannot be deleted. Accordingly, take the following actions:
- When you need an alarm table that uses Japanese in the alarm definition, export all of the alarm tables from PFM - Web Console.
The jpctool alarm export command cannot be used for export.
For details about how to export an alarm table, see the chapter that describes the export of alarm tables in the Job Management Partner 1/Performance Management User's Guide.
- Delete all the alarm tables that use Japanese in the alarm definition.
- Stop PFM - Manager.
- Change the LANG environment variable of the PFM - Manager host to Japanese.
- Start PFM - Manager.
- When you have exported alarm tables in step 1, use PFM - Web Console or the jpctool alarm import command to import the alarm tables.
For details about how to import an alarm table, see the chapter that describes the import of alarm tables in the Job Management Partner 1/Performance Management User's Guide.
For additional notes on an environment in which both Japanese and English are used, see the chapter that provides notes on such environments in the Job Management Partner 1/Performance Management Planning and Configuration Guide.