If an error occurs in Performance Management, follow the steps below.
- Check events
- Check the following:
- What events occur when the problem is encountered
- The content of messages (if output)
- Log information such as the common message log
- For details about the causes of messages and the action to take, see 6. Messages For details about the logs that are output by Performance Management, see 7.3 Log information.
- Collect data
- You need to collect data to determine the cause of the problem. See 7.4 Required troubleshooting information and 7.5 Collecting troubleshooting information to collect the necessary information.
- Investigate the problem
- Identify the cause of the problem based on the collected data. Isolate the problem or all the areas affected by the problem.