Collect the information about the OS. Table 7-11 lists the information about the OS:
Table 7-11 Information about the OS
Type of information | Details | Default file name | Collected by jpcras command |
---|---|---|---|
System log | syslog | /var/log/messages | Y# |
Process information | List of processes | -- | Y |
System file | hosts file | /etc/hosts | Y |
services file | /etc/services | Y | |
OS information | Patch information | -- | Y |
Kernel information | -- | Y | |
Version information | -- | Y | |
Network status | -- | Y | |
Environment variable | -- | Y | |
Host name | -- | Y | |
Dump information | core file | -- | Y |
Collect the information about Performance Management. If the problem relates to a network connection, also collect information from the machine that is the connection target.
Table 7-12 lists the information about Performance Management:
Table 7-12 Information about Performance Management
Type of information | Details | Default file name | Collected by jpcras command |
---|---|---|---|
Common message log | Message log output by Performance Management (sequential files) | /opt/jp1pc/log/jpclog{01|02}#1 | Y |
Performance Management (wraparound files) | /opt/jp1pc/log/jpclogw{01|02}#1 | Y | |
Configuration information | Configuration information files | -- | Y |
Output of jpcconf inst list command | -- | Y | |
Version information | Product version | -- | Y |
Log information | -- | Y | |
Database information | Remote Monitor Store service | /opt/jp1pc/agt1/store/instance-name/STPD The following files under the /opt/jp1pc/agt1/store/instance-name/STPI directory: *.DB *.IDX | Y |
Trace log | Trace information for Performance Management services | --#2 | Y |
Agent log | Normal log for processing related to acquisition of PFM - RM for Oracle records | /opt/jp1pc/agt1/agent/instance-name/log/agt1inf{01|02}#3 | Y#4 |
Error log for processing related to acquisition of PFM - RM for Oracle records | /opt/jp1pc/agt1/agent/instance-name/log/agt1err{01|02}#3 | Y#4 | |
Install log#5 | Standard log for Hitachi Program Product Installer | /etc/.hitachi/.hitachi.log | N |
Collect the following information about the operation that was being performed when the problem occurred:
Collect the following error information:
Collect the following information about performance data. If a problem occurred during network connection, you must also collect files located on the machine, command results, and registry information.
The following table shows information about performance data that is specially collected by PFM - RM for Oracle in an environment in which PFM - RM for Oracle is installed.
Table 7-13 Information about performance data
Type of information | Details | File name | Collected by jpcras command |
---|---|---|---|
Error information during Oracle connection#1 | Error code when an error occurs for the Oracle connection | /opt/jp1pc/agt1/agent/instance-name/pdia_xxxxx_status.db#2 | Y |
Internal maintenance information | Log file for OCI functions | /opt/jp1pc/agt1/agent/instance-name/ocilog.txt | Y |