7.4.1 In Windows

Organization of this subsection
(1) Log information about the OS
(2) Performance Management information
(3) Operation information
(4) Error information on the screen
(5) User dump (in Windows Server 2008)
(6) Collecting problem reports (in Windows Server 2008)
(7) Information about performance data
(8) Other information

(1) Log information about the OS

Collect the information about the OS. Table 7-8 lists the information about the OS:

Table 7-8 Information about the OS

Type of informationDetailsDefault file nameCollected by jpcras command
System logWindows event log--Y
Process informationList of processes--Y
System filehosts filesystem-folder\system32\drivers\etc\hostsY
services filesystem-folder\system32\drivers\etc\servicesY
OS informationSystem information--Y
Network status--Y
Host name--Y
Windows firewall information--Y
Dump information
(in Windows Server 2003)
Dr. Watson log filesystem-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log#
system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dump#
Y
Dump information
(in Windows Server 2008)
Problem Reports and Solutions log fileuser-mode-process-dump-output-folder\program-name.process-ID.dmp
Example:
jpcagt1.exe.2420.dmp
N
Legend:
Y: Can be collected
N: Cannot be collected
--: Not applicable
#
If you set up Dr. Watson to output log files to a different folder, collect the information from that folder.

(2) Performance Management information

Collect the log information about Performance Management. If the problem relates to a network connection, also collect information from the machine that is the connection target. Table 7-9 lists the log information about the Performance Management:

Table 7-9 Log information about Performance Management

Type of informationDetailsDefault file nameCollected by jpcras command
Common message logMessage log output by Performance Management (sequential files)installation-folder\log\jpclog{01|02}#1Y
Message log output by Performance Management (wraparound files)installation-folder\log\jpclogw{01|02}#1Y
Configuration informationConfiguration information files--Y
Output of jpctool service list command--Y
Version informationProduct versions--Y
Log information--Y
Database informationRemote Monitor Store serviceinstallation-folder\agt1\store\instance-name\stpd
The following files under the
installation-folder\agt1\store\instance-name\stpi folder:
  • *.DB
  • *.IDX
Y
Trace logTrace information for Performance Management services--#2Y
Agent logNormal log for processing related to acquisition of PFM - RM for Oracle recordsinstallation-folder\agt1\agent\instance-name\log\agt1inf{01|02}#3Y#4
Error log for processing related to acquisition of PFM - RM for Oracle recordsinstallation-folder\agt1\agent\instance-name\log\agt1err{01|02}#3Y#4
Install log#5Message logs from installation
(in Windows Server 2008)
The following files under the
system-folder \TEMP\HCDINST folder:
  • HCDMAIN.LOG
  • HCDINST.LOG
  • product-model-name.LOG
N
Legend:
Y: Can be collected
N: Cannot be collected
--: Not applicable
#1
For details about the output format of the log files, see the chapter on detecting errors in Performance Management in the Job Management Partner 1/Performance Management User's Guide.
#2
For details about the storage folders for trace logs, see 7.3.2(2) Trace log.
#3
For details about the output format of an agent log and how to change the storage folder, see 7.3.2(3) Agent log.
#4
The jpcras command collects agent log information only from the currently specified output destination folder. If you change the output destination folder for agent logs, you need to manually collect data from the agent log files that were output before the change.
#5
Collect this information if installation failed.

(3) Operation information

Collect the following information about the operation that was being performed when the problem occurred:

(4) Error information on the screen

Collect hard copies of the following:

(5) User dump (in Windows Server 2008)

In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a user dump.

(6) Collecting problem reports (in Windows Server 2008)

In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a problem report.

(7) Information about performance data

Collect the following information about performance data. If a problem occurred during network connection, you must also collect files located on the machine, command results, and registry information.

The following table shows information about performance data that is specially collected by PFM - RM for Oracle in an environment in which PFM - RM for Oracle is installed.

Table 7-10 Information about performance data

Type of informationDetailsDefault file nameCollected by jpcras command
Error information during Oracle connection#1Error code when an error occurs for the Oracle connectioninstallation-folder\agt1\agent\instance-name\pdia_xxxxx_status.db#2Y
Internal maintenance informationLog file for OCI functionsinstallation-folder\agt1\agent\instance-name\ocilog.txtY
Legend:
Y: Can be collected
#1
This file may be created when an error occurs during an Oracle connection.
#2
xxxxx is replaced with any string.

(8) Other information

Also collect the following information: