6.4 Messages

This section explains the messages issued by PFM - RM for Oracle and the corresponding actions to be taken.


KAVL18001-I

Remote Monitor Collector has stopped. (host=host-name, service= host-name<RMOracle>)

The Remote Monitor Collector service stopped normally.
(S)
Stops Remote Monitor Collector service processing.

KAVL18002-E

Remote Monitor Collector failed to start.

An attempt to start the Remote Monitor Collector service failed.
(S)
Stops Remote Monitor Collector service processing.
(O)
Check the immediately preceding message that was issued to the common message log and take appropriate action.

KAVL18003-I

Remote Monitor Collector has started. (host=host-name, service=host-name<RMOracle>)

Remote Monitor Collector service startup was completed.
(S)
Starts collecting performance data for the Remote Monitor Collector service.

KAVL18004-E

Remote Monitor Collector stopped abnormally.

The Remote Monitor Collector service stopped abnormally.
(S)
Stops Remote Monitor Collector service processing.
(O)
Check the immediately preceding message that was output to the common message log and take appropriate action.

KAVL18009-W

The object to be monitored is not available. (host=host-name, service=host-name<RMOracle>)

PFM - RM for Oracle was unable to establish connection with the Oracle Database to be monitored.
(S)
Continues Remote Monitor Collector service processing.
(O)
Check to see if Oracle Database is active. Also check for errors in the following information specified during instance environment setup:
  • net_service_name
  • oracle_home
  • oracle_sid
  • oracle_user
  • oracle_passwd

KAVL18010-E

An attempt to read the initialization file failed.

An attempt to read the service startup initialization file failed during startup processing for the Remote Monitor Collector service.
(S)
Stops Remote Monitor Collector service processing.
(O)
Check to see if the service startup initialization file (jpcagt.ini) is stored in either of the following directories:
  • For Windows
    installation-folder\agt1\agent\instance-name
  • For UNIX
    /opt/jp1pc/agt1/agent/instance-name
If you do not find the service startup initialization file, copy the contents of the jpcagt.ini.mode file to the jpcagt.ini file. If the cause of the error is unknown, collect maintenance information and contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18011-E

Initialization of interprocess communication failed.

Preparations could not be made to enable communication between the Remote Monitor Collector service and the performance data collection program.
(S)
Stops Remote Monitor Collector service processing.
(O)
Check the immediately preceding message that was output to the common message log and take appropriate action.
If there is no such message, collect maintenance information and contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18014-E

The [Agent | Collector] semaphore could not be obtained.

Semaphore acquisition failed.
(S)
Stops Remote Monitor Collector service processing.
(O)
Check the kernel parameters for semaphores and specify valid information. For details about semaphore values, see B. Kernel Parameters.

KAVL18015-E

The Collector process could not start.

Startup of the performance data collection program failed.
(S)
Stops Remote Monitor Collector service processing.
(O)
Collect maintenance information and contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18017-E

The environment variable [environment-variable] could not be set.

PFM - RM for Oracle was unable to set the indicated environment variable.
(S)
Stops Remote Monitor Collector service processing.
(O)
Collect maintenance information and contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18018-E

An attempt to start the collector failed. (GetProgram=program-name)

Startup of the performance data collection program failed because of invalid database monitoring settings.
(S)
Stops Remote Monitor Collector service processing.
(O)
Check to see if Oracle Database is active. Also check for errors in the following information specified during instance environment setup:
  • oracle_home
  • oracle_sid
  • oracle_user
  • oracle_passwd

KAVL18019-W

External command could not be called while collecting record-name. (Command=command-line)

The indicated external command call failed.
(S)
Continues Remote Monitor Collector service processing.
(O)
Check that the OS and Oracle are running normally.
Make sure that the command that is output to the command line can be executed.

KAVL18020-E

While executing function-name function called-function-name failed.

An error occurred during execution of the indicated function.
(S)
Stops Remote Monitor Collector service processing.
(O)
Perform the following:
  • If Load Library() failed:
    Make sure that the value specified for oracle_home when the instance environment was set up is correct.
  • For other cases:
    Collect maintenance information and contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18021-E

Error occurred by function function-name. (en=error-code, arg1=argument-1, arg2=argument-2, arg3=argument-3)

An error occurred during execution of the indicated function.
(S)
Stops Remote Monitor Collector service processing.
(O)
Collect maintenance information and contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18022-E

Processing was interrupted by signal. (signal=signal-number)

Processing was interrupted by the indicated signal.
(S)
Stops Remote Monitor Collector service processing.
(O)
Collect maintenance information and contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18023-E

Remote Monitor Collector is going to stop because the error has occurred.

The Remote Monitor Collector service will be stopped because of an error.
(S)
Stops Remote Monitor Collector service processing.
(O)
Check the immediately preceding message that was output to the common message log and take appropriate action.

KAVL18301-W

At Remote Monitor Collector startup, the system could not connect to Oracle. (rc=return-code)

An attempt to establish connection with the Oracle Database failed.
(S)
Continues Remote Monitor Collector service processing.
(O)
Take the appropriate action indicated in the message that follows this message.

KAVL18302-W

An OCI call failed because of function function-name. (rc=return-code, errcode=error-number)

An OCI call resulted in an error during connection establishment with the Oracle Database.
(S)
Continues Remote Monitor Collector service processing.
(O)
Take one of the actions listed below on the basis of the Oracle error number:
  • errcode value is 942
    Check if you are attempting to collect a record that is not supported by the current configuration. Alternatively, make sure that the required system privileges have been granted to the Oracle account specified for oracle_user. When granting permissions as a role, grant the system privileges explicitly using GRANT privileges.
  • errcode value is 1017 or 1031
    An attempt to log in to the Oracle Database to be monitored failed because the user name or password was invalid. Check whether the user name and the password you specified during setup of the instance environment are correct. For details about how to check the instance environment, see 2.6.3 Updating an instance environment.
  • errcode value is 6550
    You need to execute the sp_rist.sql script for the Oracle Database subject to data collection. For details about how to execute the script, see 2.1.4(3) Set up an instance environment (for Windows), or 2.2.4(4) Set up an instance environment (in UNIX).
  • errcode value is 1013
    Performance data collection may be canceled due to the cancellation facility. In this case, check whether the KAVL18636-I message has been output to the common log of the agent log. To prevent collection data from being canceled, change the timeout value.
  • errcode value is 12546
    If another user (OTHER user) lacks execution permissions for the files in the Oracle home directory (same value as the ORACLE_HOME environment variable), a connection to the Oracle Database may be unable to be established. For details about checking the instance environment, see 2.6.3 Updating an instance environment
  • When any other value is displayed for errcode
    See the Oracle manual and take appropriate action.

KAVL18303-E

An attempt to allocate memory failed. (RecordName=record-name, Size=size)

Memory allocation for the indicated record failed.
(S)
Stops Remote Monitor Collector service processing.
(O)
Increase the amount of memory space available.

KAVL18304-E

Semaphore is insufficient.

Semaphore is insufficient.
(S)
Stops Remote Monitor Collector service processing.
(O)
Increase the semaphore value in the kernel parameter. For details about semaphore values, see B. Kernel Parameters.

KAVL18305-E

exception-name exception s. (Detail: detailed-information)

The indicated exception occurred.
(S)
Stops Remote Monitor Collector service processing.
(O)
Collect maintenance information and contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18306-W

An attempt to allocate memory failed. (RecordName=record-name, Size=size)

An attempt to allocate memory failed due to insufficient memory.
(S)
Continues Remote Monitor Collector service processing.
(O)
Increase the amount of memory space available.

KAVL18401-W

An attempt to collect a record failed. (RecordName=record-name)

Collection of the indicated record failed.
(S)
Continues Remote Monitor Collector service processing.
(O)
If this message is issued repeatedly, check the system environment settings for the program being monitored. If you cannot identify the cause of the error, collect maintenance information and contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18402-E

An unexpected abnormality occurred during the collection of records. (RecordName=record-name)

Record collecting has been canceled due to an unexpected error.
(S)
Stops Remote Monitor Collector service processing.
(O)
Collect the maintenance data and then contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18501-E

This Oracle Version is not supported.

The Oracle Database version is not supported.
(S)
Cancels the script execution.
(O)
Make sure that the version of the Oracle Database to be monitored is supported. An unsupported version of the Oracle Database cannot be monitored.

KAVL18502-E

The permission for monitoring the Oracle Database is insufficient.

The privilege is insufficient for monitoring the Oracle Database.
(S)
Cancels the script execution.
(O)
If the user executing the script is not the one specified for oracle_user, have the user specified for oracle_user reexecute the script.
If the user executing the script is the one specified for oracle_user, set the privileges for referencing and executing SYS schema objects for this user and then reexecute the script.

KAVL18504-E

An unexpected error occurred.

An unexpected error has occurred.
(S)
Cancels the script execution.
(O)
Make sure that the privileges have been granted properly. If there is no problem with the privileges, collect the executed script and maintenance data and then contact the system administrator. For details on how to collect maintenance information, see the chapter on troubleshooting in the Job Management Partner 1/Performance Management User's Guide.

KAVL18505-I

The script ended normally.

The script terminated normally.
(S)
Terminates the script execution.

KAVL18506-E

Script processing will now stop because an error occurred.

Script processing will now stop because an error occurred.
(S)
Cancels the script execution.
(O)
Take the appropriate action indicated in the message that follows this message.

KAVL18507-E

The number of entered characters exceeded the maximum.

The number of characters in the entered string exceeded the maximum length. You can enter a character string of 30 or fewer bytes.
(S)
Cancels the script execution.
(O)
Check the entered value, and then reexecute the script.

KAVL18508-E

The entered value is invalid.

The entered value is invalid.
(S)
Cancels the script execution.
(O)
Check the entered value, and then reexecute the script. For details about character strings that can be specified for entered values, see 2.1.4(2) Table 2-4 Information required to create an Oracle account (for Windows), or 2.2.4(3) Table 2-17 Information required to create an Oracle account (for UNIX).

KAVL18509-E

A user with the same name already exists.

The same account name already exists in the database.
(S)
Cancels the script execution.
(O)
Check the account name, and then reexecute the script.

KAVL18510-E

The specified user name is invalid.

The specified account name is invalid. The specified account name contains a symbol that cannot be specified.
(S)
Cancels the script execution.
(O)
Check the account name, and then reexecute the script.

KAVL18511-E

The password is not specified or is invalid.

The password is not specified or is invalid.
(S)
Cancels the script execution.
(O)
If the password is not specified, specify it and then reexecute.
If the password is specified, the password contains a symbol that cannot be specified. Check the password, and then reexecute the script.

KAVL18512-E

The password did not meet the necessary complexity specifications.

The password does not meet the necessary complexity specifications.
(S)
Cancels the script execution.
(O)
The specified password does not meet the level of complexity required by Oracle. After asking the database administrator about the required complexity for passwords, check the password and then reexecute the script.

KAVL18513-E

The tablespace name is not specified.

The default tablespace name or default temporary tablespace name is not specified.
(S)
Cancels the script execution.
(O)
Specify the default tablespace name or default temporary tablespace name, and then reexecute the script.

KAVL18514-E

The specified tablespace name is invalid.

The specified default tablespace name or default temporary tablespace name is invalid. The specified tablespace name contains a symbol that cannot be specified.
(S)
Cancels the script execution.
(O)
Check the default tablespace name or default temporary tablespace name, and then reexecute the script.

KAVL18515-E

The specified tablespace does not exist.

The specified default tablespace or default temporary tablespace does not exist in the database.
(S)
Cancels the script execution.
(O)
Check the default tablespace or default temporary tablespace, and then reexecute the script.

KAVL18516-E

The specified tablespace cannot be used as the default tablespace.

The specified tablespace name cannot be used as the default tablespace, such as a temporary tablespace.
(S)
Cancels the script execution.
(O)
Check the specification of the default tablespace name, and then reexecute the script.

KAVL18517-E

The specified tablespace cannot be used as the default temporary tablespace.

The specified temporary tablespace name cannot be used as the default temporary tablespace, such as an UNDO tablespace.
(S)
Cancels the script execution.
(O)
Check the specification of the default temporary tablespace name, and then reexecute the script.

KAVL18518-E

The permission for executing the script is insufficient.

The permission is insufficient for executing the script.
(S)
Cancels the script execution.
(O)
Check whether the CREATE USER system privilege and GRANT ANY PRIVILEGE system privilege have been assigned to the Oracle account used for executing the script.
If the account used for executing the script does not have the necessary privileges, assign the necessary privileges or use another account that has sufficient privileges, and then reexecute the script.

KAVL18519-E

Failed to output to Agent log. OS-function failed. Error code = error-code.

An attempt to output an Agent log has failed. The indicated OS function failed due to the error indicated by error-code.
(S)
Continues Remote Monitor Collector processing. Subsequent Agent logs will not be collected until the error has been corrected.
(O)
Check the output destination path of the Agent log and access permissions.

KAVL18600-E

An error occurred in OS function function-name. (rc=error-code)

An error occurred during execution of the function indicated by function-name. error-code is a value returned by the system call.
(S)
Continues Remote Monitor Collector processing.
(O)
Make sure that the OS has sufficient resources and that no errors have occurred in the OS. If this message is issued repeatedly, check the system environment settings for the program being monitored. If you cannot identify the cause of the error, collect maintenance information and contact the system administrator. For details about how to collect maintenance information, see the chapter in the Job Management Partner 1/Performance Management User's Guide that describes troubleshooting.

KAVL18601-I

Agent : Started : Collecting records.

Agent has started collecting records.
(S)
Continues Remote Monitor Collector processing.

KAVL18602-I

Agent : Started : Sending a request to the collector. (process-ID)

Agent has started sending a processing request to the collector with the ID indicated by process-ID.
(S)
Continues Remote Monitor Collector processing.

KAVL18603-I

Collector : Started : Receive a request.

The collector process has started receiving a processing request from Agent.
(S)
Continues Remote Monitor Collector processing.

KAVL18604-I

Agent : Ended : Sending a request to the collector. (process-ID)

Agent has finished sending a processing request to the collector with the ID indicated by process-ID. Agent will now wait for the results.
(S)
Continues Remote Monitor Collector processing.

KAVL18605-I

Collector : Ended : Receive a request. (record-name)

The collector process has finished receiving a processing request for the record-name from Agent.
(S)
Continues Remote Monitor Collector processing.

KAVL18606-I

Agent : Waiting for the results.

Agent is waiting for the results from the collector process.
(S)
Continues Remote Monitor Collector processing.

KAVL18607-I

Collector : Started : Sending the results.

The collector process has finished accessing the Oracle database, and has started sending the results to Agent.
(S)
Continues Remote Monitor Collector processing.

KAVL18608-I

Agent : Received the results.

Agent has finished receiving the results from the collector process.
(S)
Continues Remote Monitor Collector processing.

KAVL18609-I

Collector : Ended : Sending the results.

The collector process has finished sending the results to Agent.
(S)
Continues Remote Monitor Collector processing.

KAVL18610-I

Agent : Started : Storing the results to the Store DB. (record-name) count=number-of-records

Agent has started storing the records indicated by record-name in the Store database. The number of records to be stored is indicated by number-of-records.
(S)
Continues Remote Monitor Collector processing.

KAVL18611-I

Agent : Ended : Storing the results to the Store DB. (record-name)

Agent has finished storing the records indicated by record-name in the Store database.
(S)
Continues Remote Monitor Collector processing.

KAVL18612-I

Agent : Ended : Collecting records.

Agent has finished collecting records.
(S)
Continues Remote Monitor Collector processing.

KAVL18613-W

The object to be monitored is not available. (host=host-name, service=host-name<RMOracle>)

PFM - RM for Oracle cannot connect to the Oracle server to be monitored.
(S)
Continues Remote Monitor Collector processing.
(O)
Check whether the Oracle Database has started. Also make sure that the following items were correctly specified during setup of the instance environment:
  • oracle_sid
  • oracle_home
  • oracle_user
  • oracle_passwd

KAVL18614-E

The environment variable [environment-variable] could not be set.

PFM - RM for Oracle was unable to set the indicated environment variable.
(S)
Stops Remote Monitor Collector processing.
(O)
Collect maintenance information and contact the system administrator.

KAVL18615-W

External command could not be called while collecting record-name. (Command=command-line)

The indicated external command call failed.
(S)
Continues Remote Monitor Collector processing.
(O)
Check that the OS and Oracle are running normally.
Make sure that the command that is output to the command line can be executed.

KAVL18616-E

While executing function-name function called-function-name failed.

An error occurred during execution of the function indicated by function-name.
(S)
Stops Remote Monitor Collector processing.
(O)
Collect maintenance information and contact the system administrator.

KAVL18617-E

Error occurred by function function-name. (en=error-code, arg1=argument-1, arg2=argument-2, arg3=argument-3)

An error occurred during execution of the function indicated by function-name.
(S)
Stops Remote Monitor Collector processing.
(O)
Collect maintenance information and contact the system administrator.

KAVL18618-E

Processing was interrupted by signal. (signal=signal-number)

Processing was interrupted by the indicated signal.
(S)
Stops Remote Monitor Collector processing.
(O)
Collect maintenance information and contact the system administrator.

KAVL18619-W

At Remote Monitor Collector startup, the system could not connect to Oracle. (rc=return-code)

Connection establishment with the Oracle server failed.
(S)
Continues Remote Monitor Collector processing.
(O)
Take the appropriate action indicated in the message that follows this message.

KAVL18620-W

An OCI call failed because of function function-name. (rc=return-code, errcode=error-number)

OCI call resulted in an error during connection establishment with the Oracle server.
(S)
Continues Remote Monitor Collector processing.
(O)
Take one of the actions listed below on the basis of the Oracle error number:
  • errcode value is 942
    Make sure that collection is not being performed for records that cannot be collected under the current configuration. Alternatively, make sure that the required system privileges have been granted to the Oracle account specified for oracle_user. When granting privileges as a role, grant the system privileges explicitly using GRANT privileges.
  • errcode value is 6550
    The sp_rist.sql needs to be executed on the collection target Oracle Database. For details about how to execute this script, 2.1.4(3) Set up an instance environment (in Windows), or 2.2.4(4) Set up an instance environment (in UNIX).
  • errcode value is 1013
    Performance data collection may be canceled due to the cancellation facility. In this case, check whether the KAVL18636-I message has been output to the common log of the agent log. To prevent collection data from being canceled, change the timeout value.
  • errcode value is 12546
    If another user (OTHER user) lacks execution permissions for the files in the Oracle home directory (same value as the ORACLE_HOME environment variable), a connection to the Oracle Database may be unable to be established. For details about checking the instance environment, see 2.6.3 Updating an instance environment
  • errcode value is another value
    For details about what to do, see the Oracle documentation.

KAVL18621-E

An attempt to allocate memory failed. (RecordName=record-name, Size=size)

Memory allocation for the indicated record failed.
(S)
Stops Remote Monitor Collector processing.
(O)
Increase the amount of memory space available.

KAVL18622-E

exception-name exception raised. (Detail: detailed-information)

The indicated exception occurred.
(S)
Stops Remote Monitor Collector processing.
(O)
Collect maintenance information and contact the system administrator.

KAVL18623-W

An attempt to allocate memory failed. (RecordName=record-name, Size=size)

Memory allocation for the indicated record failed.
(S)
Continues Remote Monitor Collector processing.
(O)
Increase the amount of memory space available.

KAVL18624-W

An attempt to collect a record failed. (RecordName=record-name)

An attempt to collect the record indicated by record-name failed.
(S)
Continues Remote Monitor Collector processing.
(O)
If this message appears repeatedly, check the settings of the system environment being monitored. If you cannot identify the cause of the error, collect maintenance information and contact the system administrator.

KAVL18625-E

An unexpected abnormality occurred during the collection of records. (RecordName=record-name)

Record collecting has been canceled due to an unexpected error.
(S)
Stops Remote Monitor Collector processing.
(O)
Collect maintenance information and contact the system administrator.

KAVL18629-I

Agent log. path = Agent-log-output-folder-path

The system has recorded that the path for Agent log output is the folder indicated by Agent-log-output-folder-path.
(S)
Continues Remote Monitor Collector processing.

KAVL18630-W

Agent property property-name is outside injustice or the range. (Range: range-value)

An invalid value or a value outside the valid range is specified for a property of the Remote Monitor Collector service.
(S)
Invalidates the specified value and continues Remote Monitor Collector processing. The value of the indicated property remains unchanged. If a value from 1 to 9 is specified for the TIMEOUT property, it is replaced with 10.
(O)
Check the specified value. If there is a problem with the specified value, specify an appropriate value.

KAVL18631-E

An error occurred: error-details

An error occurred during Remote Monitor Collector service processing.
(S)
Stops Remote Monitor Collector processing.
(O)
Make sure that the OS has sufficient resources and that no errors have occurred in the OS. If this message is issued repeatedly, check the system environment settings for the program being monitored. If you cannot identify the cause of the error, collect maintenance information and contact the system administrator. For details about how to collect maintenance information, see the chapter in the Job Management Partner 1/Performance Management User's Guide that describes troubleshooting.

KAVL18632-W

A warning-level error occurred: warning-error-details

A warning error occurred during Remote Monitor Collector service processing.
(S)
Continues Remote Monitor Collector processing.
(O)
Make sure that:
  • The OS has sufficient resources.
  • No errors have occurred in the OS.
  • The system environment to be monitored is set up correctly.

KAVL18633-W

Can't get data from Oracle.

Information about Oracle could not be collected.
(S)
The system cannot connect to Oracle.
(O)
Check whether Oracle is running normally.
Also check the information that was specified during setup of the instance.

KAVL18634-W

Getting record error(record-name). This record is only in drilldown reports.

The record indicated by record-name could not be obtained. This record can be obtained only in drilldown reports.
(S)
Continues Remote Monitor Collector processing.
(O)
Set a drilldown for records that have the ODBC key field specific to this record. For details about drilldown reports, see the chapter on creating reports used for operation analysis in the Job Management Partner 1/Performance Management User's Guide.

KAVL18635-I

Agent : Elapsed time required-time sec. (record-name)

The number of seconds required for collecting the record indicated in record-name will be recorded.
(S)
Continues Remote Monitor Collector processing.

KAVL18636-I

The cancellation of the record collection (record-name) by the time-out was accepted.

A collection cancellation was accepted due to a timeout for the record indicated by record-name.
(S)
Continues Remote Monitor Collector processing.

KAVL18638-W

The mismatch of ORACLE_SID was detected. (SID of the monitoring target Oracle Database)

The oracle_sid you specified when you set up the instance environment is different from the SID of the monitoring target Oracle Database.
(S)
Continues Remote Monitor Collector processing.
(O)
Check whether the oracle_sid you specified when you set up the instance environment is different from the SID of the monitoring target Oracle Database.
Alternatively, check whether the net_service_name you specified when you set up the instance environment is correct.

KAVL18639-E

The target is not set.

The monitoring target is not set.
(S)
Continues Remote Monitor Collector processing.
(O)
Check whether the instance of PFM - RM for Oracle is associated with the monitoring target. After you associate the instance with the monitoring target, start PFM - RM for Oracle.