Collect the information about the OS. Table 7-8 lists the information about the OS:
Table 7-8 Information about the OS
Type of information | Details | Default file name | Collected by jpcras command |
---|---|---|---|
System log | Windows event log | -- | Y |
Process information | List of processes | -- | Y |
System file | hosts file | system-folder\system32\drivers\etc\hosts | Y |
services file | system-folder\system32\drivers\etc\services | Y | |
OS information | System information | -- | Y |
Network status | -- | Y | |
Host name | -- | Y | |
Windows firewall information | -- | Y | |
Dump information (in Windows Server 2003) | Dr. Watson log file | system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log# system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dump# | Y |
Dump information (in Windows Server 2008) | Problem Reports and Solutions log file | user-mode-process-dump-output-folder\program-name.process-ID.dmp
| N |
Collect the log information about Performance Management. If the problem relates to a network connection, also collect information from the machine that is the connection target. Table 7-9 lists the log information about the Performance Management:
Table 7-9 Log information about Performance Management
Type of information | Details | Default file name | Collected by jpcras command |
---|---|---|---|
Common message log | Message log output by Performance Management (sequential files) | installation-folder\log\jpclog{01|02}#1 | Y |
Message log output by Performance Management (wraparound files) | installation-folder\log\jpclogw{01|02}#1 | Y | |
Configuration information | Configuration information files | -- | Y |
Output of jpctool service list command | -- | Y | |
Version information | Product versions | -- | Y |
Log information | -- | Y | |
Database information | Remote Monitor Store service | installation-folder\agt1\store\instance-name\stpd The following files under the installation-folder\agt1\store\instance-name\stpi folder:
| Y |
Trace log | Trace information for Performance Management services | --#2 | Y |
Agent log | Normal log for processing related to acquisition of PFM - RM for Oracle records | installation-folder\agt1\agent\instance-name\log\agt1inf{01|02}#3 | Y#4 |
Error log for processing related to acquisition of PFM - RM for Oracle records | installation-folder\agt1\agent\instance-name\log\agt1err{01|02}#3 | Y#4 | |
Install log#5 | Message logs from installation (in Windows Server 2008) | The following files under the system-folder \TEMP\HCDINST folder:
| N |
Collect the following information about the operation that was being performed when the problem occurred:
Collect hard copies of the following:
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a user dump.
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a problem report.
Collect the following information about performance data. If a problem occurred during network connection, you must also collect files located on the machine, command results, and registry information.
The following table shows information about performance data that is specially collected by PFM - RM for Oracle in an environment in which PFM - RM for Oracle is installed.
Table 7-10 Information about performance data
Type of information | Details | Default file name | Collected by jpcras command |
---|---|---|---|
Error information during Oracle connection#1 | Error code when an error occurs for the Oracle connection | installation-folder\agt1\agent\instance-name\pdia_xxxxx_status.db#2 | Y |
Internal maintenance information | Log file for OCI functions | installation-folder\agt1\agent\instance-name\ocilog.txt | Y |
Also collect the following information: