7.4.2 In UNIX

Organization of this subsection
(1) Log information about the OS
(2) Information about Performance Management
(3) Operation information
(4) Error information
(5) Information about performance data
(6) Other information

(1) Log information about the OS

Collect the information about the OS. Table 7-11 lists the information about the OS:

Table 7-11 Information about the OS

Type of informationDetailsDefault file nameCollected by jpcras command
System logsyslog/var/log/messagesY#
Process informationList of processes--Y
System filehosts file/etc/hostsY
services file/etc/servicesY
OS informationPatch information--Y
Kernel information--Y
Version information--Y
Network status--Y
Environment variable--Y
Host name--Y
Dump informationcore file--Y
Legend:
Y: Can be collected
--: Not applicable
#
This information will not be collected by the jpcras command if it is output to a path or file other than the default. In this case, manually collect the information.

(2) Information about Performance Management

Collect the information about Performance Management. If the problem relates to a network connection, also collect information from the machine that is the connection target.

Table 7-12 lists the information about Performance Management:

Table 7-12 Information about Performance Management

Type of informationDetailsDefault file nameCollected by jpcras command
Common message logMessage log output by Performance Management (sequential files)/opt/jp1pc/log/jpclog{01|02}#1Y
Performance Management (wraparound files)/opt/jp1pc/log/jpclogw{01|02}#1Y
Configuration informationConfiguration information files--Y
Output of jpcconf inst list command--Y
Version informationProduct version--Y
Log information--Y
Database informationRemote Monitor Store service/opt/jp1pc/agt1/store/instance-name/STPD
The following files under the
/opt/jp1pc/agt1/store/instance-name/STPI directory:
*.DB
*.IDX
Y
Trace logTrace information for Performance Management services--#2Y
Agent logNormal log for processing related to acquisition of PFM - RM for Oracle records/opt/jp1pc/agt1/agent/instance-name/log/agt1inf{01|02}#3Y#4
Error log for processing related to acquisition of PFM - RM for Oracle records/opt/jp1pc/agt1/agent/instance-name/log/agt1err{01|02}#3Y#4
Install log#5Standard log for Hitachi Program Product Installer/etc/.hitachi/.hitachi.logN
Legend:
Y: Can be collected
N: Cannot be collected
--: Not applicable
#1
For details about the output format of the log files, see the chapter on detecting errors in Performance Management in the Job Management Partner 1/Performance Management User's Guide.
#2
For details about the storage directories for trace logs, see 7.3.2 List of log files and directories.
#3
For details about the output format of an agent log and how to change the storage folder, see 7.3.2 List of log files and directories.
#4
The jpcras command collects agent log information only from the currently specified output destination folder. If you change the output destination folder for agent logs, you need to manually collect data from the agent log files that were output before the change.
#5
Collect this information if installation failed.

(3) Operation information

Collect the following information about the operation that was being performed when the problem occurred:

(4) Error information

Collect the following error information:

(5) Information about performance data

Collect the following information about performance data. If a problem occurred during network connection, you must also collect files located on the machine, command results, and registry information.

The following table shows information about performance data that is specially collected by PFM - RM for Oracle in an environment in which PFM - RM for Oracle is installed.

Table 7-13 Information about performance data

Type of informationDetailsFile nameCollected by jpcras command
Error information during Oracle connection#1Error code when an error occurs for the Oracle connection/opt/jp1pc/agt1/agent/instance-name/pdia_xxxxx_status.db#2Y
Internal maintenance informationLog file for OCI functions/opt/jp1pc/agt1/agent/instance-name/ocilog.txtY
Legend:
Y: Can be collected
#1
This file may be created when an error occurs during an Oracle connection.
#2
xxxxx is replaced with any string.

(6) Other information

Also collect the following information:
  • Arguments specified in the command when an error occurs during command execution