9.4.2 Data to be collected from a UNIX environment
- Organization of this subsection
(1) Log information about the OS
The following table lists the log information about the OS that needs to be collected.
No. |
Type of information |
Overview |
Default file name |
Collection by the jpcras command |
---|---|---|---|---|
1 |
System log |
syslog |
-- |
Y# |
2 |
Process information |
List of processes |
-- |
Y |
3 |
System file |
hosts file |
/etc/hosts |
Y |
4 |
services file |
/etc/services |
Y |
|
5 |
OS information |
Patch information |
-- |
Y |
6 |
Kernel information |
-- |
Y |
|
7 |
Version information |
-- |
Y |
|
8 |
Network status |
-- |
Y |
|
9 |
Environment variable |
-- |
Y |
|
10 |
Host name |
-- |
Y |
|
11 |
Dump information |
core file |
-- |
Y |
(2) Information about Performance Management
The following table lists the Performance Management information that needs to be collected. In the case of a network connection error, you must also collect applicable files from the machine at the connection destination.
No. |
Type of information |
Overview |
Default file name |
Collection by the jpcras command |
---|---|---|---|---|
1 |
Common message log |
Message log output from Performance Management (sequential file method) |
/opt/jp1pc/log/jpclog{01|02}#1 |
Y |
2 |
Message log output from Performance Management (wrap-around file method) |
/opt/jp1pc/log/jpclogw{01|02}#1 |
Y |
|
3 |
Configuration information |
Each configuration information file |
-- |
Y |
4 |
Output results of the jpctool service list command |
-- |
Y |
|
5 |
Version information |
Product version |
-- |
Y |
6 |
Historical information |
-- |
Y |
|
7 |
Database information |
Remote Monitor Store service |
|
Y |
8 |
Trace log |
Trace information for each service of the Performance Management program |
--#2 |
Y |
9 |
Agent log |
Normal log of the processing related to record collection by PFM - RM for Platform |
|
Y |
10 |
Work data |
Work data during performance data collection |
|
Y |
11 |
Install log#4 |
Standard log of Hitachi Program Product Installer |
|
N |
(3) Operation information
You need the following information about the operation that was underway when the error occurred:
-
Details of the operation
-
Time the error occurred
-
Machine configuration (such as the version of each OS, host name, and configuration of PFM - Manager and PFM - RM for Platform)
-
Whether the problem is repeatable
-
Performance Management user name used during logon, if the user has logged on from PFM - Web Console
-
Any arguments specified in a command, if the problem occurred during command execution
(4) Error information on screen displays
Obtain a hardcopy of the following information:
-
The window operation when the application error occurred
-
The messages output to the console, if the error occurred during command execution