A.8 Obtaining information from the support service

(1) Automatically obtaining information from the support service

A management server regularly (once a day by default) checks whether information about update programs has been updated. The following figure describes the workflow from acquisition of update program information to the update of the security policy after the update program information has been updated.

Important note

To automatically obtain update information from the support service, the following conditions must be met:

• You have a contract with the support service.

• A management server can connect to the Internet.

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(2) Updating information from the support service offline

If a management server cannot connect to the Internet, an administrator connects to the support service by using a computer that can be externally connected, and then downloads information from the support service. Registering the downloaded information on the management server updates the information of the management server. Check the support service site regularly, and if there is any new information available, perform an offline update.

There are two ways of updated information from the support service offline.

Updating offline from the operation window

Perform an update from the operation menu of one of the following: the Update List view in the Security module, the Managed Software List view in the Assets module, or the Software List view in the Device module.

Updating offline by executing a command

Execute the updatesupportinfo command to update. For details, see 17.22 updatesupportinfo (uploading support service information).

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(3) Information obtainable from the support service

The following table describes the information you can obtain from the support service.

Obtainable information		Description
Update program information	Update program name	The name of an update program
	Security information number	The security information number of an update program
	Security severity	The importance of an update program. It is either "Critical" or "Important".
	Update type	The type of an update program
	URL	A URL of Microsoft Japan. You can find details about update programs here.
	Description	A description of an update program
	Release date	The date on which an update program was released
	Target product	Names of products affected by the update program
	Service pack	An OS service pack selected in Support OS
	Target type	Target products, versions, and service packs
	Execution file download URL	The URL from which the update program is downloaded

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