19.3 List of events
|
Event number |
Severity |
Event |
|---|---|---|
|
0 |
Information |
The device has been discovered. Device type=device-type The following is displayed for device-type.
|
|
1 |
Information |
The device has been added as a managed node. Device type=device-type The following is displayed for device-type.
|
|
2 |
Information |
The status of the device has been changed to Ignored. |
|
3 |
Information |
The device has been deleted. |
|
4 |
Warning |
Failed to register the device as a managed node. You have already reached the limit of licenses available for managed devices. Purchase licenses based on the number of managed devices. Device type=device-type The following is displayed for device-type.
|
|
5 |
Warning |
The agent has been uninstalled. Confirm if agent uninstallation (from the computer) is allowed. |
|
6 |
Information |
The agent settings have been updated. Agent setting name=agent-setting-name |
|
7 |
Information |
Memory capacity has been changed. Before change=memory-capacity After change=memory-capacity |
|
8 |
Information |
Hardware has been added. Interface type=interface-type Model name=model-name Capacity=capacity |
|
9 |
Information |
Hardware has been deleted. Interface type=interface-type Model name=model-name Capacity=capacity |
|
19 |
Warning |
Failed to obtain detailed information from function-name. Confirm the settings (authentication information, discovery range) and the operational status of the service (JP1_ITDM_Agent Control). Or confirm the machine status of the target client. After confirmation, retry device discovery and inventory collection. If the problem persists, collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. Cause of error=cause-of-error IP address=IP-address The following is displayed for function-name.
The following is displayed for cause-of-error.
|
|
22 |
Information |
The agent installer has been launched. Model name=model-name Version=version IP address=IP-address |
|
50 |
Critical |
The security status has been judged. The judgment result is violation-level. Security policy name=security-policy-name Update program=violation-level-of-update-program Antivirus software=violation-level-of-antivirus-software Unauthorized software=violation-level-of-unauthorized-software Mandatory software=violation-level-of-mandatory-software Unauthorized Windows service=violation-level-of-unauthorized- windows-service Security settings=violation-level-of-security-settings The following is displayed for violation-level.
The following is displayed for violation-level of the target item.
|
|
51 |
Warning |
The security status has been judged. The judgment result is violation-level. Security policy name=security-policy-name Update program=violation-level-of-update-program Antivirus software=violation-level-of-antivirus-software Unauthorized software=violation-level-of-unauthorized-software Mandatory software=violation-level-of-mandatory-software Unauthorized Windows service=violation-level-of-unauthorized- windows-service Security settings=violation-level-of-security-settings The following is displayed for violation-level.
The following is displayed for violation-level of the target item.
|
|
52 |
Information |
The security status has been judged. The judgment result is violation-level. Security policy name=security-policy-name Update program=violation-level-of-update-program Antivirus software=violation-level-of-antivirus-software Unauthorized software=violation-level-of-unauthorized-software Mandatory software=violation-level-of-mandatory-software Unauthorized Windows service=violation-level-of-unauthorized- windows-service Security settings=violation-level-of-security-settings The following is displayed for violation-level.
The following is displayed for violation-level of the target item.
|
|
56 |
Information |
Message notification to the user has been sent. |
|
57 |
Warning |
Failed to send a message notification to the user. Collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. |
|
58 |
Information |
Connection to the network has been denied. |
|
60 |
Information |
Network connection has been allowed. |
|
62 |
Information |
Antivirus software settings have been changed. Product name=product-name Engine version=engine-version File definition version=file-definition-version |
|
63 |
Information |
Update information has been added. Update information=update-information |
|
69 |
Information |
Security policy has been added. Security policy name=security-policy-name |
|
70 |
Information |
Security policy content has been updated. Security policy name=security-policy-name |
|
71 |
Information |
Security policy has been deleted. Security policy name=security-policy-name |
|
72 |
Information |
Security policy assignment has been changed. Security policy name=security-policy-name Assigned group=assigned-group |
|
75 |
Information |
Software start-up has been blocked. Account name=account-name Account login=account-login Product name=product-name Product version=product-version File name=file-name |
|
76 |
Information |
Printing operation has been blocked. Account login=account-login Printer name=printer-name Printing job name=printing-job-name |
|
77 |
Information |
Printing operation has been unblocked. Account login=account-login |
|
78 |
Warning |
Failed to unblock the printing operation. Confirm whether the password is correct, and then retry unblocking the printing task. Account login=account-login |
|
200# |
Critical |
An error occurred in the operation (JP1_ITDM_Service). The operation (JP1_ITDM_Service) will be stopped. Collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. ErrCode=error-code |
|
208 |
Warning |
An error occurred while updating received files. A temporary error occurred while received files were being updated. The update to the received files will be retried. |
|
209 |
Warning |
An error occurred in function-name. An internal error occurred in function-name process. If the error is repeated, then collect troubleshooting information and contact Support Service. Error code=error-code IP address=IP-address The following is displayed for function-name.
|
|
210 |
Warning |
Failed to update. Error occurred while updating received files. Failed to update file information because of an error, which occurred during file update. Temporary resource insufficiency might have occurred. If the error is repeated, then collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. |
|
211 |
Warning |
Failed to update the file. The file format was invalid. Failed to update file information because of invalid file format. There is a possibility of special characters (control code etc.) in the data of the acquisition origin. Please remove special characters if you can edit the data of the acquisition origin, and acquire information again. If the error is repeated, then collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. |
|
212 |
Warning |
Failed to update the file. The file size exceeds the database update limit. Failed to update information due to huge data. If the error is repeated, then collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. |
|
1003 |
Warning |
The agent's operation has been stopped. The agent's operation has been stopped. The agent files might have been deleted (by the user). |
|
1004 |
Information |
New software has been discovered. Software name=software-name Version=version |
|
1006 |
Warning |
Failed to stop the prohibited operation. Service name=service-name |
|
1007 |
Information |
Antivirus software information has been added. |
|
1008 |
Information |
Agent patch has been updated. Agent version=agent-version |
|
1009 |
Information |
Action definition file (manager) has been updated. |
|
1010 |
Information |
The unregistered USB device has been disconnected. Login account name=login-account-name Drive name=drive-name Drive type=drive-type Device name=device-name Instance id=instance-ID The following is displayed for device-name.
|
|
1016 |
Information |
Mandatory software will be distributed. Mandatory software is not installed. Distribution of the software has been requested based on the policy settings. The execution status of the task can be confirmed through task-name. |
|
1017 |
Information |
Prohibited software will be deleted. The detected software is an unauthorized software, and will be deleted based on the policy settings. Execution status of the task can be confirmed through task-name. |
|
1018 |
Warning |
Package distribution task has been terminated abnormally. Task task-name for agent target-agent-host-name has been terminated abnormally. Cause of error: cause-of-error The following is displayed for cause-of-error.
|
|
1019 |
Warning |
Unistallation task has been terminated. Task task-name for agent target-agent-host-name has been terminated abnormally. Cause of error: cause-of-error The following is displayed for cause-of-error.
|
|
1020 |
Information |
Task task-name has been started according to the schedule. Task task-name has been started at its scheduled starting time scheduled-starting-time. |
|
1021 |
Information |
On-demand tasks has ended. On-Demand Task task-name has been completed. Please refer the result. Number of Error Nodes=number-of-error-nodes |
|
1022 |
Information |
An unconfirmed hardware asset (device-type) has been recognized. An unconfirmed hardware asset (device-type) has been recognized. Please register the asset. The following is displayed for device-type.
|
|
1028 |
Information |
IP Discovery is complete. |
|
1029 |
Information |
Active Directory synchronization is complete. |
|
1031 |
Information |
Operations logs backup (automatic) is complete. |
|
1032# |
Warning |
An error occurred while backing up (automatic) the Operations logs. cause-of-error |
|
1033 |
Information |
Operations log restoration is complete. Restore period: start-date-and-time-end-date-and-time |
|
1034 |
Warning |
An error occurred while restoring Operations logs. cause-of-error |
|
1035 |
Warning |
The Operations logs restoration may have missed some data. Skipped period: start-date-and-time-end-date-and-time |
|
1036# |
Critical |
Failed to expand database files for Operations logs. Insufficient folder space for operation logs database. Please allocate available disk space for the folder, and then restart the service. If the error is repeated even when there is enough disk space, then collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. |
|
1037# |
Warning |
Failed to retrieve inventory and organizational information from Active Directory Server. cause Check Active Directory configurations (from AD server settings screen), using test connection. Error code=error-code Active Directory server hostname=host-name Connected port=connected-port Account=account Root path=root-path |
|
1038 |
Information |
Action definition file (agent) has been updated. |
|
1039 |
Information |
The Windows update will be distributed. The Windows update is not installed. Distribution of the Windows update has been requested based on the policy settings. The execution status can be confirmed through task-name. |
|
1041 |
Warning |
Because the error occurred during a distribution task to update a program, the task was ended. The downloading Windows update file failed or Windows Update File was not registered when you added Windows Update manually. Task name=task-name |
|
1048 |
Warning |
E-mail transmission with attachments has been detected. Login account name=login-account-name File count=file-count File destination information=file-destination-information (email) |
|
1049 |
Warning |
File upload to Web Server/FTP Server was detected. Login account name=login-account-name File count=file-count File destination information=file-destination-information (destination-URL, server-name) |
|
1050 |
Warning |
File Copy or File Move to a unregistered removable drive has been detected. Login account name=login-account-name File count=file-count File destination information=file-destination-information (file-path) |
|
1051 |
Warning |
Mass-Printing has been detected. Login account name=login-account-name Print pages=print-pages |
|
1055# |
Warning |
Failed to collect product update information. An error occurred while connecting to the Product Update server.cause-of-error Please check the Product Update settings, by using Test mode. |
|
1056# |
Critical |
Failed to notify System Administrators by e-mail. cause-of-error Please use Test Mode to check the SMTP server settings. |
|
1057# |
Warning |
Available disk space is limited. Please increase available space or change the path to a disk with sufficient space. FolderType (Specified folder) Available disk space=available disk space of the drive |
|
1058# |
Critical |
Available disk space is limited. A database failure might occur due to limited disk space. Please increase available space or change the path to a disk with sufficient space. FolderType (Specified folder) Available disk space=available disk space of the drive |
|
1059 |
Warning |
The product license will expire soon. Expiration date: expiration-date Please purchase a new license key. |
|
1060 |
Information |
Software has been added. Software=software-name version |
|
1061 |
Information |
Software has been either deleted or the software retrieval condition was changed. Software=software-name version |
|
1062 |
Information |
Software has been updated. Before change Software=software-name version After change Software=software-name Version=version |
|
1063 |
Information |
Security measures of account (account-name) has been applied. Item name=item-name The following is displayed for item-name.
|
|
1064 |
Information |
Failed to apply security measures for account (account-name). Item name=item-name The following is displayed for item-name.
|
|
1065 |
Warning |
Failed to apply security measures for the device (Account account-name). Violated the assigned group policy. Confirm the policy and security measure contents. Item name=item-name The following is displayed for item-name.
|
|
1066 |
Information |
Security settings have been changed. Item=item-name Before change=value After change=value The following is displayed for item-name.
The following is displayed for value.
|
|
1067 |
Information |
A computer account (account-name) has been added. Number of days elapsed since password change=number-of-days-elapsed Days Unprotected password=unprotected-password Password never expires setting=password-never-expires-setting Screensaver settings=screensaver-settings Screensaver password settings=screensaver-password-settings Screensaver waiting period=screensaver-waiting-period The following is displayed for unprotected-password.
The following is displayed for password-never-expires-setting, screensaver-settings, and screensaver-password-settings.
|
|
1068 |
Information |
A computer account (account-name) has been deleted. Number of days elapsed since password update=number-of-days-elapsed Days Unprotected password=unprotected-password Password never expires setting=password-never-expires- setting Screensaver settings=screensaver-settings Screensaver password settings=screensaver-password-settings Screensaver waiting period=screensaver-waiting-period The following is displayed for unprotected-password.
The following is displayed for password-never-expiressetting, screensaver-settings, and screensaver-password-settings.
|
|
1069 |
Information |
A computer account (account-name) has been changed. Item=item-name Before change=value-before-change After change=value-after-change The following is displayed for item-name.
The following is displayed for value-before-change and value-after-change.
|
|
1070 |
Information |
Security measures has been applied. Item name=item-name The following is displayed for item-name.
|
|
1071 |
Warning |
Failed to apply security measures. Apply security measures after the System Administrator collects troubleshooting information and eliminates the cause of error. Item name=item-name The following is displayed for item-name.
|
|
1072 |
Warning |
Failed to apply security measures for the device. Violated the assigned group policy. Item name=item-name The following is displayed for item-name.
|
|
1073 |
Information |
The start of a prohibited operation has been detected. Service name=service-name |
|
1074 |
Information |
The completion of a prohibited operation has been detected. Service name=service-name |
|
1075 |
Information |
An entry to the Software List has been added. |
|
1076 |
Warning |
The Operations log was deleted. The operation log was deleted because the data storage duration has exceeded. Errors due to incorrect registration date or connection failure between manager and agent. |
|
1077 |
Information |
The network access control is enabled. Network address=network-address |
|
1078 |
Information |
The network access control is disabled. Network address=network-address |
|
1079 |
Warning |
The device has been disconnected. MAC address=MAC-address IPaddress=IP-address |
|
1081 |
Information |
The network access control has started. |
|
1082 |
Warning |
The network access control has stopped running. |
|
1085 |
Warning |
Failed to enable network access control. Check the error message output to the installer trace log file, and take action according to that error message. The installer trace log file is output to %WINDIR%\Temp\JDNNMA\JDNINS01.log on the source host. If the problem persists, collect troubleshooting information by using the appropriate command, and then contact customer support. (network address = network-address) |
|
1086 |
Warning |
The attempt to disable the network access control failed. Check the error message output to the installer trace log file, and then take action according to that error message. The installer trace log file is output to %WINDIR%\Temp\JDNNMA\JDNINS01.log on the source host. Network address=network-address |
|
1087 |
Information |
Asset information import is complete. The asset information was imported. Asset Type=asset-type add=number-of-information-items update=number-of-information-items error=number-of-information-items |
|
1088 |
Warning |
AMT authentication failed. (AMT power control) [AMT Settings] - [User ID] Authentication failed. To access the settings, please change the AMT credentials. http://host-name:16992 |
|
1089 |
Warning |
AMT authentication failed. (AMT Settings) [AMT Settings] - [admin Password] to access the settings, please change the AMT credentials. http://host-name:16992 |
|
1090 |
Warning |
Free space on the disk containing the operation log data folder has become scarce. Increase the free disk space, or change to a disk that has enough free space. Free disk space = free-disk-space MB |
|
1091# |
Critical |
The operation log collection service stopped because there is almost no free space on the disk containing the operation log data folder. Increase the free disk space, or change to a disk that has enough free space. Free disk space =free-disk-space MB |
|
1092 |
Warning |
Free space for the site server database has become scarce. % of database used = database-usage% |
|
1093# |
Critical |
The operation log collection service stopped because there is almost no free space for the site server database. % of database used = database-usage% |
|
1094 |
Warning |
Free space on the disk containing the data folder has become scarce. Increase the free disk space, or change to a disk that has enough free space. Free disk space = free-disk-space MB |
|
1095# |
Critical |
A package cannot be downloaded to the site server because there is almost no free space on the disk containing the data folder. Increase the free disk space, or change to a disk that has enough free space. Free disk space = free-disk-space MB |
|
1096 |
Information |
The site server has been installed. |
|
1097 |
Information |
The site server has been uninstalled. |
|
1098 |
Information |
The site server service has started. |
|
1099 |
Information |
The site server service has stopped. |
|
1100 |
Critical |
Installation of the site server program failed. Check the error message output to the installer trace log file, and take action according to that error message. The installer trace log file is output to %WINDIR%\Temp\JDNINST\JDNINS01.log on the source host. If the problem persists, collect troubleshooting information by using the appropriate command, and then contact customer support. |
|
1101 |
Critical |
Uninstallation of the site server program failed. Check the error message output to the installer trace log file, and take action according to that error message. The installer trace log file is output to %WINDIR%\Temp\JDNINST\JDNINS01.log on the source host. If the problem persists, collect troubleshooting information by using the appropriate command, and then contact customer support. |
|
1103# |
Critical |
A database access error occurred on the site server. The database service (JP1_ITDM_DB Service) might have not started. On the site server, start the database service if it has stopped. If the problem persists, collect troubleshooting information on the site server by using the appropriate command, and then contact Customer Support. (cause = DBMS-message) |
|
1104# |
Critical |
A fatal error occurred on the site server. The site server environment might be corrupted. If the problem persists, collect troubleshooting information on the site server by using the appropriate command, and then contact Customer Support. (error code = internal-error-code) |
|
1105 |
Warning |
Failed to enable network access control. cause-of-error network address = network-address |
|
1106 |
Critical |
Installation of the site server program failed. cause-of-error |
|
1110 |
Information |
A smart device was locked. MDM setting name = MDM-setting-name |
|
1111 |
Warning |
Failed to lock a smart device. cause = cause-of-error MDM setting name = MDM-setting-name MDM server host name = host-name MDM server port number = port number MDM server user ID = user-ID proxy server IP address = IP-address proxy server port number = port-number proxy server user ID = user-ID |
|
1112 |
Information |
The password of a smart device was reset. MDM setting name = MDM-setting-name |
|
1113 |
Warning |
Failed to reset the password of a smart device. cause = cause-of-error MDM setting name = MDM-setting-name MDM server host name = host-name MDM server port number = port number MDM server user ID = user-ID proxy server IP address = IP-address proxy server port number = port-number proxy server user ID = user-ID |
|
1114 |
Information |
A smart device was initialized. MDM setting name = MDM-setting-name |
|
1115 |
Warning |
Failed to initialize a smart device. cause = cause-of-error MDM setting name = MDM-setting-name MDM server host name = host-name MDM server port number = port number MDM server user ID = user-ID proxy server IP address = IP-address proxy server port number = port-number proxy server user ID = user-ID |
|
1116 |
Warning |
Failed to delete a smart device. A database access error might have occurred. In the settings window, select [Discover Devices], [Check Discovery History], and [Managed Devices]. Then, select the devices that you want to delete, and delete them. (error code = error-code) |
|
1117 |
Information |
Synchronization of device information with the MDM system (MDM-system-name) is complete. MDM setting = MDM-setting-name |
|
1118# |
Warning |
Synchronization of device information with the MDM system (MDM-system-name) failed. cause = cause-of-error MDM setting = MDM-setting-name MDM server host name = host-name MDM server port number = port-number user ID = user-ID proxy server IP address = IP-address proxy server port number = port-number proxy server user ID = user-ID |
|
1120 |
Warning |
Event notification to JP1/IM failed. Verify that JP1/Base is installed. The JP1/Base software is required for linkage with JP1/IM. If JP1/Base is installed, verify that its settings are correct. If the problem persists, collect troubleshooting information by using the appropriate command, and then contact customer support. (error code = error-code) |
|
1121# |
Critical |
An error occurred in the service (JP1_ITDM_Service). Could not access the data folder shared between servers. cause-of-error |
|
1122 |
Warning |
The size of the collected device information exceeds the maximum size that can be sent to the management server. Device information of the maximum size that can be sent to the management server was sent to the management server. The device information that exceeded the maximum size could not be sent to the management server. When network access control is enabled, the network connection of a network adapter that meets the following conditions might be disconnected:
If the above conditions are met, register the adapter in the network control list by setting [Network connections] to [Permit] for all relevant IP addresses. Do not enter MAC addresses. |
|
1123 |
Warning |
Failed to collect device information and organization information from the Active Directory server. An error occurred during collection of device information and organization information from the Active Directory server. Collect troubleshooting information by using the appropriate command, and then contact customer support. (error code = error-code) |
|
1127 |
Critical |
The security status has been judged. The judgment result is violation level. Security policy name=security-policy-name Update program=violation-level-of-update-program Antivirus software=violation-level-of-antivirus-software Unauthorized software=violation-level-of-unauthorized-software Mandatory software=violation-level-of-mandatory-software Unauthorized Windows service=violation-level-of-unauthorized-Windows-service Security settings=violation-level-of-security-settings User-Defined Security Settings=violation-level-of-user-defined-security-settings The following shows the violation levels:
The following shows the target items of the violation levels:
|
|
1128 |
Warning |
The security status has been judged. The judgment result is violation level. Security policy name=security-policy-name Update program=violation-level-of-update-program Antivirus software=violation-level-of-antivirus-software Unauthorized software=violation-level-of-unauthorized-software Mandatory software=violation-level-of-mandatory-software Unauthorized Windows service=violation-level-of-unauthorized-Windows-service Security settings=violation-level-of-security-settings User-Defined Security Settings=violation-level-of-user-defined-security-settings The following shows the violation levels:
The following shows the target items of the violation levels:
|
|
1129 |
Information |
The security status has been judged. The judgment result is violation level. Security policy name=security-policy-name Update program=violation-level-of-update-program Antivirus software=violation-level-of-antivirus-software Unauthorized software=violation-level-of-unauthorized-software Mandatory software=violation-level-of-mandatory-software Unauthorized Windows service=violation-level-of-unauthorized-Windows-service Security settings=violation-level-of-security-settings User-Defined Security Settings=violation-level-of-user-defined-security-settings The following shows the violation levels:
The following shows the target items of the violation levels:
|
|
1130 |
Information |
Processing to collect the revision history started. |
|
1131 |
Information |
Processing to collect the revision history is complete. |
|
1132# |
Warning |
A fatal error occurred during collection of the revision history. Collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. |
|
1133# |
Warning |
Failed to output the file for saving the revision history. cause-of-error For cause-of-error, the cause of the error is displayed depending on the situation. |
|
1134 |
Information |
A request to allow connections to the network was sent to JP1/NETM/NM - Manager. |
|
1135 |
Warning |
A request to reject connections to the network was sent to JP1/NETM/NM - Manager. |
|
1136 |
Warning |
Failed to reject connections to the network. cause-of-error The following shows the content displayed for cause-of-error:
|
|
1137 |
Warning |
Failed to allow connections to the network. cause-of-error The following shows the content displayed for cause-of-error.
|
#: When linked to JP1/IM, the ID displayed in JP1/IM for the JP1 event.
- Organization of this section