Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management Administration Guide

KDEX8028-E

A database access error occurred in the communication service of the site server. (details = DBMS-message)

[Cause] The service (JP1_ITDM_DB Service) has not started, or the error described in "details" occurred.

[Action] Restart the communication service of the site server.

[Workaround] Start the service (JP1_ITDM_DB Service), or resolve the error described in "details" and restart the service (JP1_ITDM_Remote Site Service). If the problem persists, collect troubleshooting information on the site server by using the troubleshooting information collection command, and then contact Customer Support.

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