Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management Administration Guide


KDEX8006-E

Failed to execute the command. A database access error occurred. (details = DBMS-message, command name = command-name)

[Cause] The service (JP1_ITDM_DB Service) has stopped, or the error described in "details" occurred.

[Action] Cancels command execution.

[Workaround] Start the service (JP1_ITDM_DB Service) or resolve the error described in "details", and then re-execute the command. If the problem persists, collect troubleshooting information on the site server by using the troubleshooting information collection command, and then contact Customer Support.