KDEX5365-E

Failed to connect to the Active Directory server. Could not establish encrypted communication.

Error code=error-code, Host name=Active-Directory-server-host-name, Port number=port-number, Connection account=user-ID, Route path for information acquisition=root-OU

[Cause] The possible causes are given below:

(1) The specified port number is incorrect.

(2) The certificate is not installed in the Active Directory server.

[Action] Cancel the acquisition of device and organizational information.

[Workaround]

(1) Check the specified port number in the Active Directory settings.

(2) Check whether the certificate is installed in the Active Directory server.

To check the Active Directory server connectivity, test the connection.