Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management Administration Guide


KDEX5067-W

Agent deployment failed because user authentication failed. (access point = access-point (host-name or IP-address))

[Cause] Possible causes are as follows:

(1) No credentials are specified, or the specified credentials are invalid.

(2) The discovery range for when the computer was discovered has been deleted.

[Action] Continues processing.

[Workaround]

(1) Check whether you are able to log on to the access point as an administrator by using the Windows credentials specified for agent deployment, and then retry agent deployment.

(2) Increase the discovery range, and then specify credentials. Perform discovery again, and then retry agent deployment.