KDEX1598-E

Failed to upgrade the database.

[Cause] An error occurred in an attempt to upgrade the database. Possible causes are as follows:

(1) You do not have permission to access the database folder, the local data folder, or the database backup folder.

(2) An I/O error occurred.

(3) The management server is accessing the database.

[Action] Cancels setup.

[Workaround]

(1) Verify that you have permission to access the database folder, the local data folder, or the database backup folder.

(2) Make sure that no disk failure has occurred.

(3) Stop the following services that are being used by JP1/IT Desktop Management on the management server, and then re-execute setup:

service-name

If the problem persists, collect troubleshooting information by using the appropriate command, and then contact customer support.