18.19 Troubleshooting problems with the database
A database connection error occurs
If a database connection error occurs, the cause of the error might be one of the following:
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The database is stopped or is currently starting.
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The database is in blocked status.
- Actions to be taken
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If the cause of the error is item 1 above, use the stopservice command followed by the startservice command to start the management server service.
If the cause of the error is item 2 above, initialize the database by using JP1/IT Desktop Management setup.
Backing up, restoring, or reorganizing of the database fails
If backing up, restoring, or reorganizing of the database fails, the cause of the problem might be one of the following:
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You do not have permission to access the folder in which the database is stored.
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An I/O error has occurred.
- Actions to be taken
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If the cause of the problem is item 1 above, check the permissions that you have to access the folder in which the database is stored.
If the cause of the problem is item 2 above, check whether a disk failure has occurred.
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