Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management Administration Guide


7.5.4  Starting remote control by using the connection history

For a computer that was previously connected, you can start remote control by using the connection history.

To connect to a computer by using the connection history:

  1. Start the controller.

  2. On the toolbar of the Remote Controller window, right-click Agent Specification.

  3. From the pull-down menu, select the computer that you want to connect.

The selected computer is connected, and the view of the computer is displayed.

If authentication information is set on the computer, a dialog box for entering the authentication information is displayed when connecting the computer. In this case, enter the authentication information that was set by selecting Remote Control Security Settings and then User Authentication during agent configuration, or the authentication information that was set on the VNC server to be connected to. The default agent configuration for authentication information is set as follows: user ID=system; password=manager.

In addition, when the settings on the computer are set to display connection requests, if the request is rejected, a message indicating that the connection has been rejected will be displayed on the controller.

Tip

If the request to connect to the computer is rejected or a timeout occurs, try to reconnect the computer by using RFB. Also, when the computer being connected to has been set to turn on when connected to, if the RFB reconnection fails (times out) because the computer is turned off, restart the computer by using Wake on LAN or AMT, and try to connect to the computer again.

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