Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management Administration Guide


7.5.2  Starting remote control by selecting a computer

You can start remote control by selecting the computer to connect to from the controller.

To select and connect to a computer:

  1. Start the controller.

  2. On the toolbar of the Remote Controller window, click the Connect button.

  3. Select the computer from the displayed menu.

    Tip

    If you click the Connect button, the computers registered in the connection list are shown in the displayed menu.

The selected computer is connected, and the view of the computer is displayed.

If authentication information is set on the computer, a dialog box for entering the authentication information is displayed when connecting the computer. In this case, enter the authentication information that was set by selecting Remote Control Security Settings and then User Authentication during agent configuration, or the authentication information that was set on the VNC server to be connected to. The default agent configuration for authentication information is set as follows: user ID=system; password=manager.

In addition, when the settings on the computer are set to display connection requests, if the request is rejected, a message indicating that the connection has been rejected will be displayed on the controller.

Tip

If the request to connect to the computer is rejected or a timeout occurs, try to reconnect to the computer by using RFB. Also, when the computer being connected to has been set to turn on when connecting, if the RFB reconnection fails (times out) because the computer is turned off, restart the computer by using Wake on LAN or AMT, and try to connect to the computer again.

Related Topics: