1.5.3 General procedure for giving instructions to users located at a remote site

You (administrator) sometimes have to give instructions to a user located at a remote site. If you use a phone call to give instructions to a user, it is difficult to tell if the user is following your instructions correctly. Visiting a user to give instructions is extremely troublesome, because it takes time to travel to the user's location and also because you need to carry the data necessary for tasks with you.

By using the remote control function, you can correctly execute tasks by giving instructions to a user by phone call while monitoring the user's operations on screen. In addition, you also can reduce the time to travel to the user's location and avoid the risk of information leakage caused by carrying data with you.

To give instructions to a user located at a remote site:

1. Connect to the user's computer.

After giving prior notice to the user, connect to the user's computer in View mode. By establishing a connection to the user's computer in View mode, you can monitor if the user is performing operations as instructed. In this mode of remote control, the user can perform operations on the user's computer but you cannot perform operations on the user's computer.

2. Give instructions to the user.

Give instructions to the user by a phone call while monitoring the operations performed by the user. If the user's computer does not have the data necessary to perform the instructed operations, transfer the necessary data from your computer to the user's computer.

Organization of this subsection

• (1) Giving instructions to users