1.4 Managing smart devices

As smart devices become increasingly popular, many more companies are incorporating smart devices into their business operations. Although incorporation of smart devices into business operations is expected to improve business efficiency, such incorporation raises the risk of information leakage. To prevent information leakage or theft and loss of smart devices, you must manage smart devices in the same way as you manage other in-house assets.

By using the MDM linkage function provided by JP1/IT Desktop Management, you can efficiently manage smart devices as follows:

Using JP1/IT Desktop Management, you can manage all smart devices in the same way as you manage computers, servers, printers, network devices, and USB devices used in your organization.
When you include smart devices as the management targets of JP1/IT Desktop Management, you can manage the device information, asset information, and security of the smart devices.
Using JP1/IT Desktop Management, you can lock and initialize smart devices, as well as reset their passcodes.

You can manage smart devices by using the Device module, the Assets module, and the Settings module. To manage smart devices, specify the settings to acquire smart device information from an MDM system, and then include the smart devices as the management targets of JP1/IT Desktop Management.

The following figure shows you how to manage smart devices:

[Figure]

After registering smart devices in an MDM system, include them as the management targets of JP1/IT Desktop Management, and then distribute them to users. Keep unused smart devices in stock and store them in a proper location. As necessary, collect the smart devices that are currently in use for replacement, or lend in-stock smart devices to new users. Discard and dispose of any unwanted smart devices.

This section explains how to use JP1/IT Desktop Management to perform the following tasks:

Start the management of smart devices.: Before starting to use the purchased smart devices, include them as the management targets of JP1/IT Desktop Management, and then distribute them to users.
Replace smart devices.: If you need to replace the smart devices used in your organization due to relocation of employees or renewal of smart devices, use JP1/IT Desktop Management to identify the smart devices to be replaced. Then, distribute new smart devices to, and collect the old ones from, the users.
Change the user of a smart device.: If a smart device is to be transferred to a new user due to relocation of the previous user, change the user of a smart device.
Implement measures to secure smart devices when they become lost.: You can configure smart devices to be locked or initialized for security protection when they become lost.
Take measures to deal with a situation in which a user forgets the passcode of that user's smart device.: Reset the passcode of the smart device. If the smart device is initialized after consecutive failed passcode attempts, register the smart device in an MDM system again, and then include it as the management target of JP1/IT Desktop Management.
Discard smart devices.: If smart devices collected for replacement or repair are too old or damaged to be reused, discard them.

Organization of this section

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