9.12 Troubleshooting during linkage with JP1/NETM/NM - Manager
If a problem occurs during linkage with JP1/NETM/NM - Manager, collect error information for JP1/NETM/NM - Manager. Then, contact the support service and submit the collected information together with JP1/IT Desktop Management troubleshooting information.
For details about how to collect error information, see the description of the action to be taken if a problem occurs in the Job Management Partner 1 Version 9 Job Management Partner 1/Network Monitor - Manager Description, User's Guide and Operator's Guide or the Job Management Partner 1 Version 10 Job Management Partner 1/NETM/Network Monitor - Manager.