5.10 Overview of upgrading JP1/IT Desktop Management - Manager in a multi-server configuration system
You can upgrade JP1/IT Desktop Management - Manager by performing an overwrite installation with a new version of the program on the management server or the database server.
To upgrade JP1/IT Desktop Management in a multi-server configuration system, perform an overwrite installation on the database server, and then perform an overwrite installation on the management server. The version of JP1/IT Desktop Management - Manager on the management server and the version on the database server must be the same.
To upgrade JP1/IT Desktop Management - Manager in a multi-server configuration system:
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Back up the database.
Create a backup of the database for use in the event of a failure.
Use Database Manager to back up the database. Leave at least 20 gigabytes of free space on the drive containing the backup folder.
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On the management server, execute the stopservice command.
The management server services stop.
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On the database server, perform an overwrite installation of JP1/IT Desktop Management - Manager.
During installation, at least 2.4 gigabytes of free space is required on the hard disk.
If you do not want to upgrade the database, you can skip step 4.
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Start setup on the database server to upgrade the database.
- Tip
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When the database upgrade is complete, you can delete the backup you created in step 1.
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Perform an overwrite installation of JP1/IT Desktop Management - Manager on the management server.
During installation, at least 2.4 gigabytes of free space is required on the hard disk.
- Important note
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If the overwrite installation fails, restore the environment that existed before the overwrite installation, and then perform step 2 and the subsequent steps. To restore the environment that existed before the overwrite installation, install the old version of JP1/IT Desktop Management - Manager, register the license, and then restore the database you backed up in step 1. Use Database Manager to restore the database. If you do not have the old version of the program, contact the support service.
- Tip
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If you set automatic updating of components during an overwrite installation, the agent, site server program, and network access control agent installed on a user's computer are updated automatically.
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When the agent, network access control agent, and site server program are updated automatically, data is sent from the management server to each computer. About 30 megabytes of data is sent to a computer on which an agent is installed. Added to this, about four megabytes of data is sent to a computer on which both a network access control agent and an agent are installed, and about 120 megabytes of data is sent to a computer on which both a site server program and an agent are installed.
Upgrading JP1/IT Desktop Management - Manager is complete.
- Tip
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If the version of JP1/IT Desktop Management is 10-00 or later, linkage with the MDM system starts after the system's server certificate is validated. Therefore, if you update the version from 09-51 to 10-00 or later, specify the necessary settings as described in 4.6 Settings for building MDM linkage configuration systems. Also, confirm that the MDM server's host name is set correctly. For details, see the description of the MDM linkage parameters in the Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management Overview and System Design Guide.