4.3.5 Prerequisites for acquiring operation logs

Computer operation

Start and stop of the computer

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Logon to and logoff from the OS

Start and termination of the programs

The combined length of the file name and folder name for logged programs must be less than 260 characters.

File and folder operation

File and folder operation in the computer

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Upload to and download from the Web

Operation logs for the following Web browsers can be acquired:

• Internet Explorer 6, 7, 8, 9, 10, and 11^#

E-mail transmission and reception

Operation logs for the following mailers can be acquired:

• Microsoft Outlook Express 6

• Microsoft Outlook 2002, 2003, 2007, 2010, and 2013

• Windows Mail 6

• Windows Live Mail 2009, 2011, and 2012

Save of attached files

FTP transmission and reception

Operation logs for the following Web browsers can be acquired:

• Internet Explorer 6, 7, 8, 9, 10, and 11^#

Print operation

• In the Properties dialog box for each printer, Print and Manage Documents permissions must be granted to all login users.

• For a shared network printer, the name of the device on which the print operation was performed must be resolvable on the device used as the printer server.

• For a shared network printer, on the Security tab in the Properties dialog box, Manage Documents permissions must be specified on the device used as the printer server.

• For a shared network printer or a printer connected to another computer, the File and Printer Sharing check box must be selected on the Exceptions tab displayed by selecting Control Panel, Windows Firewall, and then Allow a Program through Windows Firewall.

• For a shared network printer or a printer connected to another computer, WMI that supports the Win32_PrintJob class must be running on the computer to be suppressed.

Web access

• Operation logs for the following Web browsers can be acquired:

  • Internet Explorer 6, 7, 8, 9, 10, and 11^#

• If your Web browser is Internet Explorer, the Enable third-party browser extensions check box must be selected on the Advanced Settings tab in the Internet Options dialog box. Note that this check box is cleared by default for Internet Explorer installed in Windows Server 2012, Windows Server 2008, or Windows Server 2003.

  In addition, JP1/IT Desktop Management - Agent must be enabled in the list of add-ons displayed by selecting Tools, Manage Add-ons, and then Toolbars and Extensions.

Connection and disconnection of external media

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Window operation

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