2.3.1 Locking user accounts
A user account is locked when a user fails to log in to JP1/IT Desktop Management after three attempts. That user cannot log in again until the user account is unlocked.
You can find out whether any accounts are locked by accessing the Account Management view in the Settings module from a user account with user management permission. You can then use the same view to unlock the account.
Disabled appears as the Status of locked user accounts in the Account Management view.
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If there are no accounts with user management permission, unlock the account by restarting the management server.