2.4.1 Troubleshooting problems if a message beginning with "KAVC" appears
- Organization of this subsection
(1) If the KAVC4501-E message (Cannot connect to the connection destination host or JP1/AJS3 Console Manager service on the connection destination host. Detailed information [(connection-destination-port-number):(connection-destination-IP-address)]) is displayed
Check the following and take action as necessary:
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Use the ping utility to ping the destination host. If pinging fails, the destination host either is not running or is unable to connect to the network. Start the destination host or make it possible for the destination host to connect to the network.
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Check whether the JP1/AJS3 Console Manager service is running on the destination host.
To check the service status:
- In Windows:
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In the Services dialog box or Services window, check whether the status of the JP1/AJS3 Console Manager service is Start.
- In UNIX:
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Execute the ps command to check whether the ajscminetd process has started.
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Check whether there is a firewall between the source and destination hosts. If there is, check whether packet filtering is configured correctly.
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Check whether the port number in the message matches the port number defined in the services file of the destination host.
(2) If the KAVC4504-E message (The host name is specified incorrectly.) is displayed
Specify settings so that the host name can be resolved.
(3) If the KAVC4511-E message (The user name or password is invalid.) is displayed
Check the following and take appropriate action:
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Check whether the JP1 user name and password you entered for login are correct.
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Check whether the JP1 user name and password you entered for login are registered correctly on the authentication server for the connection destination.
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If the primary authentication server is blocked in an environment where a secondary authentication server is installed, check whether the user settings on the primary authentication server are identical with those on the secondary authentication server. It is possible that if you changed your password, the new password might not have been registered on the secondary authentication server and is registered only on the primary authentication server.
(4) If the KAVC4512-E message (The Access Control Server at the connection destination could not be connected.) is displayed
Check whether the host name of the authentication server specified on the connection destination host is specified correctly.
If the host name of the authentication server is specified correctly, check whether the authentication server is running on the host.
Note that if the local host is specified as an authentication server in a UNIX environment, you must set up JP1/Base so that JP1/Base starts as an authentication server. For details, see the explanation of the authentication server settings in the Job Management Partner 1/Base User's Guide.