1.1 Troubleshooting procedure
If a problem occurs in JP1/AJS3, use the following procedure to troubleshoot:
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Check the status.
Check the status of the problem. If a message is output, read it. For details about why each message is output and how to troubleshoot, see 2. Messages in the manual Job Management Partner 1/Automatic Job Management System 3 Messages 1 or 1. Messages in the manual Job Management Partner 1/Automatic Job Management System 3 Messages 2. For details about the information that is logged by JP1/AJS3 and JP1/AJS3 Console, see 1.2 Types of log information and storage locations.
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Collect data.
You need to collect data to identify the cause of a problem. Collect the necessary data after reading 1.3 Data to be collected when a problem occurs and 1.4 Collecting data for troubleshooting.
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Investigate the problem.
Identify the cause of the problem based on the data you have collected. Either pinpoint where the problem occurred or narrow down the problem range.