3.1.5 Messages KNAE04000 through KNAE04999
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KNAE04100-I
Hitachi Command Suite services are running on the management server.
These services will stop if you continue the installation. To continue, click [OK].
[Cause]
Hitachi Command Suite services are running on the management server.
[Action]
To stop Hitachi Command Suite services, click [OK] and continue your installation.
-
KNAE04101-I
Hitachi Command Suite services are running on the management server.
These services will stop if you continue the removal. To continue, click [OK].
[Cause]
Hitachi Command Suite services are running on the management server.
[Action]
To stop Hitachi Command Suite services, click [OK] and continue your removal process.
-
KNAE04113-I
JP1/Automatic Operation services or Hitachi Command Suite services are running on the management server.
If you continue the installation, the JP1/Automatic Operation services and Hitachi Command Suite services will stop.
To continue the installation, click [OK].
[Cause]
JP1/Automatic Operation services or Hitachi Command Suite services are running on the management server.
[Action]
If no problems occur when the JP1/Automatic Operation services and Hitachi Command Suite services are stopped, click [OK] to continue the installation.
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KNAE04114-I
JP1/Automatic Operation services or Hitachi Command Suite services are running on the management server.
If you continue the uninstallation, the JP1/Automatic Operation services and Hitachi Command Suite services will stop. To continue the uninstallation, click [OK].
[Cause]
JP1/Automatic Operation services or Hitachi Command Suite services are running on the management server.
[Action]
If no problems occur when the JP1/Automatic Operation services and Hitachi Command Suite services are stopped, click [OK] to continue the uninstallation.
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KNAE04115-I
The startup sequence definition file for JP1/Base is written when the software is installed.
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KNAE04301-W
This location does not have enough space for the installation. Add more space or change the location.
Drive: {0}; Required: {1} MB; Available: {2} MB
[Cause]
This location does not have enough space for the installation. Depending on the environment, this message might appear even if the location has enough space. If this is the case, ignore this message and continue the installation.
[Action]
Add more space or change the location.
0: Disk
1: Required space
2: Free space
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KNAE04302-W
This location does not have enough space for the installation. Add more space. Depending on the environment, this message might appear even if the location has enough space. If this is the case, ignore this message and continue the installation.
Drive: {0}; Required: {1} MB; Available: {2} MB
[Cause]
This location does not have enough space for the installation.
[Action]
Add more space. If you cannot add more space, uninstall the software and install it at another location.
0: Disk
1: Required space
2: Free space
-
KNAE04303-W
If you continue the removal, all files and folders under the target folder in the confirmation screen will be removed. Do you want to continue?
[Cause]
This is a confirmation message for a JP1/Automatic Operation uninstallation.
[Action]
If no problems occur when all the files and folders under the target folder in the confirmation window are removed, continue the uninstallation.
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KNAE04304-W
The following folder will be removed for the back up: {0}.
This folder will be deleted because the back up file folder specified already exists. To continue, click the [OK].
[Cause]
This back up folder already exists.
[Action]
Remove the existing folder or specify another one.
0: Backup destination directory path
-
KNAE04305-W
The allocated space in virtual memory is insufficient.
Current free space in virtual memory is {0} MB.
For {1} to operate, at least {2} MB of virtual memory is required. If necessary, revise the virtual memory settings, and allocate the required amount of space.
If virtual memory is insufficient, programs might not run or might become unstable.
Do you want to continue installation?
To ignore this message and continue, click the [Yes] button. To cancel, click the [No] button.
[Cause]
The space in virtual memory is insufficient.
[Action]
Revise the virtual memory settings, and allocate the required amount of space.
0: Free space
1: Product name
2: Required space
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KNAE04307-W
The communication status with the local host was checked, but no response was returned.
{0} is using the local loopback address (local host or 127.0.0.1) or host name as the communication destination. During operation, a communication error might occur.
Check the specified local loopback address or host name.
Depending on the network settings, this message might appear even if the local loopback address or host name is correctly specified.
In such cases, ignore this message and continue the installation.
Do you want to continue the installation?
To ignore this message and continue, click [Yes]. To cancel, click [No].
[Cause]
The connectivity of the local network was checked, but no response was returned.
[Action]
Check the specified local loopback address or IP address.
0: Product name
-
KNAE04308-W
The status of communication with {0} was checked, but no response was returned.
{1} uses {0} as the communication destination. During the operation, a communication error might occur.
Check the specified value.
Depending on the network settings, this message might appear even if the specified value is correct.
In such cases, ignore the message and continue installation.
Do you want to continue installation?
To ignore this message and continue, click the [Yes] button. To re-enter, click the [No] button.
[Cause]
The network connectivity was checked for the specified value, but no response was returned.
[Action]
Check the specified value.
0: Host name or IP address
1: Product name
-
KNAE04309-W
Unable to stop Hitachi Command Suite services.
Please wait for a while, and then try again.
If you cannot stop the services, to determine the cause and resolve the problem, detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
[Cause]
Hitachi Command Suite services did not stop.
Causes include:
- The storage system is running and the service cannot be stopped.
[Action]
Wait for a while, and then try again.
If you cannot stop the services, to determine the cause and resolve the problem, detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
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KNAE04310-W
Cannot stop Hitachi Command Suite services, but the installation completed successfully.
Please wait for a while, and then manually stop the services. If you are linked to Tuning Manager, wait until Hitachi Command Suite services on the Tuning Manager server are stopped.
If you cannot stop the services, contact the Support Center.
[Cause]
Cannot stop Hitachi Command Suite services.
Causes can be:
- The management server is running.
- Hitachi Command Suite services are being used for Tuning Manager.
[Action]
Please wait for a while, and then manually stop the services. If you are linked to Tuning Manager, wait until Hitachi Command Suite services on the Tuning Manager server are stopped. If you cannot stop the services, contact the Support Center.
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KNAE04311-W
Cannot remove completely.
When installing, to determine the cause and resolve the problem, detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
[Cause]
Cannot remove completely.
[Action]
When installing, to determine the cause and resolve the problem, detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
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KNAE04312-W
Cannot remove completely.
To reinstall, to determine the cause and resolve the problem, detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
[Cause]
Cannot remove completely.
[Action]
To reinstall, to determine the cause and resolve the problem, detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
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KNAE04313-W
{0} will not operate correctly until the OS is restarted.
[Cause]
For these settings to take effect, the OS must be restarted.
[Action]
Restart the machine on which {0} is installed.
0: Product name
-
KNAE04314-W
{0} Server is starting.
Wait a few minutes before using {1}.
[Cause]
The management server is starting.
[Action]
Wait a few minutes before using {1}. If you cannot use it, contact the Support Center.
0: Server name
1: Product name
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KNAE04315-W
The server {0} cannot stop the {1} product service because the server is currently performing processing with the service.
Wait a few minutes, and then stop the service again.
[Cause]
The management server is currently processing the service and cannot stop the {1} service.
[Action]
Wait a few minutes, and then try again. If the service does not stop, contact the Support Center.
0: Server name
1: Product name
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KNAE04316-W
The communication status of the host ({0}) on which Hitachi Device Manager is installed was checked, but no response was returned.
{1} communicates with the host on which Hitachi Device Manager is installed. During operation, a communication error might occur.
Check the specified IP address, host name, and port number.
Depending on the network settings, this message might appear even if these items are correctly specified. In such cases, ignore the message and continue the installation.
Do you want to continue the installation?
To ignore this message and continue, click [Yes]. To re-enter an IP address, host name, or port number, click [No].
[Cause]
The network connectivity was checked for the specified value, but no response was returned.
[Action]
Check the specified value.
0: Host name or IP address
1: Product name
-
KNAE04319-W
{0} does not support this OS. Check what OSs are supported by {0}.
Do you want to continue the installation?
To ignore this message and continue, click [Yes]. To cancel, click [No].
[Cause]
The product does not support this OS.
[Action]
Check what OSs are supported by {0}.
0: Product name
-
KNAE04322-W
JP1/Automatic Operation services or Hitachi Command Suite services failed to stop. The stop operation for services was probably delayed.
Click [Retry] to stop the JP1/Automatic Operation services and Hitachi Command Suite services.
If you cannot stop the services, detailed investigation is required to determine the cause and resolve the problem. Collect troubleshooting information and contact the Support Center.
[Cause]
JP1/Automatic Operation services or Hitachi Command Suite services failed to stop.
A possible cause is as follows:
- The management server was busy, and the stop operation for services was delayed.
[Action]
Click [Retry] to stop the JP1/Automatic Operation services and Hitachi Command Suite services.
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KNAE04323-W
Installation was completed successfully, although JP1/Automatic Operation services or Hitachi Command Suite services failed to stop. The stop operation for services might have been delayed, or Tuning Manager might be linked to.
Wait a while, and then stop the services. If Tuning Manager is linked to, stop Hitachi Command Suite services at the remote destination, and then stop the services on the local server.
If you cannot stop the services, contact the Support Center.
[Cause]
JP1/Automatic Operation services or Hitachi Command Suite services failed to stop.
Possible causes are as follows:
- The management server was busy, and the stop operation for services was delayed.
- Hitachi Command Suite services on the management server were being used. This is because Tuning Manager on another server machine might be linked to.
[Action]
Try stopping the JP1/Automatic Operation services and Hitachi Command Suite services again. When Tuning Manager is linked to, stop Hitachi Command Suite services at the remote destination, and then retry the operation.
If you cannot stop the services, contact the Support Center.
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KNAE04324-E
Cannot modify the startup sequence definition file for JP1/Base.
Contact the Support Center.
[Cause]
Modification of the startup sequence definition file of JP1/Base failed.
[Action]
Contact the Support Center.
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KNAE04325-W
JP1/Base, functioning as the authentication server, was not started.
Do you want to start the authentication server?
To start the authentication server, click [Yes]. To cancel the installation without starting the authentication server, click [No]. After that, manually start the authentication server.
[Cause]
JP1/Base, functioning as the authentication server, was not started.
[Action]
To cancel the installation, click [No] and then manually start the authentication server.
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KNAE04326-E
Cannot configure the task-processing engine execution agent.
After installation finishes, set the correct permissions for a JP1 user, and then manually configure the JP1/AJS3 - Manager execution agent.
If you cannot resolve the problem, contact the Support Center, who may ask you to collect troubleshooting information.
[Cause]
JP1_JPQ_Admin may not be set for the JP1 user permissions.
[Action]
After installation finishes, set the correct permissions for a JP1 user, and then manually configure the JP1/AJS3 - Manager execution agent.
If you cannot resolve the problem, contact the Support Center, who may ask you to collect troubleshooting information.
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KNAE04327-W
Modification of the configuration file ({0}) has failed.
Check the status of the file, and perform the installation again.
[Cause]
Modification of the configuration file has failed.
[Action]
Check the status of the file that was not updated, and then perform the installation again.
0: File name
-
KNAE04501-E
Only group {0} users can start the installer.
The installation will stop.
0: Group name
-
KNAE04502-E
Only group {0} user can perform a removal.
The removal will stop.
[Cause]
A user without Administrators group permission cannot perform a removal.
[Action]
Removal must be performed by users with Administrator permissions.
0: Group name
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KNAE04503-E
{0} cannot be installed in this OS version. Verify the supported OS versions for {0}.
[Cause]
The OS version you are using is not supported.
[Action]
Verify the supported OS versions for {0}.
0: Product name
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KNAE04504-E
{0} cannot be installed in the Server Core environment. The installation will stop.
[Cause]
The Server Core environment is not supported.
[Action]
Verify the supported {0} environments.
0: Product name
-
KNAE04505-E
Cannot downgrade. A more recent version of {0} is installed. The downgrade will stop.
[Cause]
Cannot downgrade.
[Action]
Verify {0} version you are installing.
0: Product name
-
KNAE04506-E
Cannot upgrade your {0} version. The upgrade will stop.
[Cause]
Cannot upgrade your {0} version.
[Action]
Verify that your version can be upgraded.
0: Product name
-
KNAE04507-E
Cannot continue the installation. The HiRDB/EmbeddedEdition _HD0 service is not running. The installation will stop.
Start the HiRDB/EmbeddedEdition _HD0 service, and then try again.
[Cause]
The HiRDB/EmbeddedEdition _HD0 service is not running.
[Action]
Start the HiRDB/EmbeddedEdition _HD0 service, and then try again.
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KNAE04509-E
Cannot continue the removal because the HiRDB/EmbeddedEdition _HD0 service is not running.
Start the HiRDB/EmbeddedEdition _HD0 service, and then try again.
[Cause]
The HiRDB/EmbeddedEdition _HD0 service is not running.
[Action]
Start the HiRDB/EmbeddedEdition _HD0 service, and then try again.
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KNAE04510-E
Cannot continue the installation because the HiRDB/ClusterService _HD0 service is running.
Stop the HiRDB/ClusterService _HD0 service, and then try again.
[Cause]
The HiRDB/ClusterService _HD0 service is running.
[Action]
Stop the HiRDB/ClusterService _HD0 service, and then try again.
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KNAE04511-E
Cannot continue the removal because the HiRDB/ClusterService _HD0 service is running.
Stop the HiRDB/ClusterService _HD0 service, and then try again.
[Cause]
The HiRDB/ClusterService _HD0 service is running.
[Action]
Stop the HiRDB/ClusterService _HD0 service, and then try again.
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KNAE04512-E
The JDK was not found in use for {0}.
Use the hcmdschgjdk command to set the JDK.
If you do not use the JDK that comes with {0}, you must install it separately, and then use the hcmdschgjdk command.
[Cause]
The JDK setting is invalid.
[Action]
Use the hcmdschgjdk command to set the JDK.
If you do not use the JDK that comes with {0}, you must install it separately, and then use the hcmdschgjdk command.
0: Product name
-
KNAE04513-E
Installation will now stop. Execute setup.exe.
[Cause]
The installer was started from a file other than setup.exe.
[Action]
Execute setup.exe.
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KNAE04514-E
File "{0}", required for installation, cannot be read.
Causes include:
- File copying from the installation media to a Windows drive failed.
- A copied file was deleted from a Windows drive.
- The name of the copy-destination folder contains characters other than single-byte alphanumeric characters (excluding special characters and blanks).
If you cannot resolve this problem, to determine the cause and resolve the problem, detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
[Cause]
A file required for installation cannot be read.
Causes include:
- File copying from the installation media to a Windows drive failed.
- A copied file was deleted from a Windows drive.
- The name of the copy-destination folder contains characters other than single-byte alphanumeric characters (excluding special characters and blanks).
[Action]
If the error occurs repeatedly, a detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
0: File name
-
KNAE04515-E
Cannot read the file "{0}".
To determine the cause and resolve the problem, detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
[Cause]
Cannot read the file.
[Action]
To determine the cause and resolve the problem, detailed investigation is required.
Contact the Support Center, who may ask you to collect troubleshooting information.
0: File name
-
KNAE04516-E
A program on {0} is connected to the management server database.
Stop Tuning Manager server services on {0}. The Tuning Manager server is probably accessing the database.
[Cause]
A remote program is connected to the management server database.
[Action]
Stop Hitachi Command Suite services on Tuning Manager server at the IP address.
0: IP address
-
KNAE04517-E
The installation path includes invalid characters. Valid characters are:
A-Z a-z 0-9 . _ ( ) and the space character.
[Cause]
An invalid character is included in the installation path.
[Action]
Specify the following characters for the installation path.
A-Z a-z 0-9 . _ ( ) and the space character.
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KNAE04518-E
Cannot install in folder ({0}) because that folder is for 64-bit applications. Specify another folder.
If you are updating, remove the {1}, and then install it again in a folder that is not for 64-bit applications.
[Cause]
Cannot specify a folder for 64-bit applications for storing installation path.
[Action]
Specify another folder.
If you are updating, remove the {1}, and then install it again in a folder that is not for 64-bit applications.
0: Directory path
1: Product name
-
KNAE04519-E
Specify up to 64 bytes for the installation path.
[Cause]
The installation path is too long.
[Action]
Specify up to 64 bytes for the installation path.
-
KNAE04520-E
An invalid character is included in the path specified for the location for storing database files.
Specify the following characters for the path in which the files will be stored.
A-Z a-z 0-9 . _ ( ) and the space character.
[Cause]
An invalid character is included in the database file path.
[Action]
Specify the following characters for the database file path.
A-Z a-z 0-9 . _ ( ) and the space character.
-
KNAE04521-E
Cannot specify the folder ({0}) for 64-bit applications. Specify another folder.
[Cause]
Cannot specify a folder for 64-bit applications for storing database files.
[Action]
Cannot specify a folder for 64-bit applications. Specify another folder.
0: Directory path
-
KNAE04522-E
Specify up to 90 bytes for the database file path.
[Cause]
The path specified for storing database files is too long.
[Action]
Specify up to 90 bytes for the database file path.
-
KNAE04523-E
The IPv4 address or host name is too long. Specify up to 32 bytes for the IPv4 address or host name.
[Cause]
The IPv4 address or host name is too long.
[Action]
Up to 32 bytes are allowed for the IPv4 address or host name.
-
KNAE04524-E
The backup file path includes an invalid character. Valid characters are:
A-Z a-z 0-9 . _ ( ) and the space character.
[Cause]
An invalid character is included in the backup file path.
[Action]
Valid characters for the database file path are:
A-Z a-z 0-9 . _ ( ) and the space character.
-
KNAE04525-E
Specify up to 150 bytes for the backup file path.
[Cause]
The path for the backup files is too long.
[Action]
The backup file path should not exceed 150 bytes.
-
KNAE04526-E
An error occurred. {0} installation will stop. Contact the Support Center.
[Cause]
An error occurred.
[Action]
Contact the Support Center.
0: Product name
-
KNAE04527-E
The specified port number is invalid. Specify a port number between 1 and 65535.
[Cause]
The specified port number is invalid.
[Action]
Specify a port number between 1 and 65535.
-
KNAE04528-E
Hitachi Command Suite Common Components generated an error.
[Cause]
Hitachi Command Suite Common Components generated an error.
[Action]
Contact the Support Center.
-
KNAE04530-E
Cannot backup the database ({0}). The installation will stop.
Add space to the backup location and try again. If this error happens again, contact the Support Center.
[Cause]
The backup folder does not have enough space.
[Action]
Add disk space to the backup location and try again. If this error happens again, contact the Support Center.
0: Reason
-
KNAE04531-E
Cannot backup the database. The installation will stop.
If you are linked to Tuning Manager, wait until Hitachi Command Suite services are stopped.
If you cannot stop services, contact the Support Center.
[Cause]
Cannot start or stop HiRDB services while the database was being backed up or exported.
Causes can be:
- The management server is running.
- HiRDB services are being used for Tuning Manager.
[Action]
Try installing again in a couple of minutes. If you are linked to Tuning Manager, wait until Hitachi Command Suite services on the Tuning Manager server are stopped. If this error happens again, contact the Support Center.
-
KNAE04532-E
Cannot remove completely. Collect troubleshooting information and contact the Support Center.
[Cause]
Cannot remove completely.
[Action]
Collect troubleshooting information and contact the Support Center.
-
KNAE04533-E
Unable to initialize the {0} server.
Verify the following:
- The {1} port is not used by any management server programs.
- There is sufficient virtual memory.
- The URL displayed by the "hcmdschgurl {2}" command corresponds to {3}.
- The host name of the management server can be resolved correctly.
[Cause]
Causes:
- The {1} port is used by other management server programs.
- The management server does not have sufficient free virtual memory.
- The URL setting is incorrect.
- Name resolution is not working correctly on the management server.
[Action]
Confirm the following:
- Port conflicts
Verify that the {1} port is not used by any management server programs. If there is a conflicting port, close the program that uses that port or modify the port settings. For more information, see the manual.
- Virtual Memory
Verify that the management server has sufficient free virtual memory.
- URL setting
Verify that the management server host name or IP address is specified in the URL displayed by the print option of the hcmdschgurl command. To modify this setting, use the change option of the hcmdschgurl command. For more information, see the manual.
- Name Resolution
Verify that the management server host name and localhost are correctly resolved to the address on the management server. In a cluster environment, also confirm the logical host name.
0: Server name (Common Component)
1: Product name
2: Command option
(/print)
3: Host name (IP address) type
(For non-cluster operation: Host name (IP address) of the management server. For cluster operation: Logical host name)
-
KNAE04534-E
{0} is not installed.
Install {0}, and then try again.
[Cause]
{0} is not installed.
[Action]
Install {0}, and then try the installation again.
If the same message appears although {0} has been installed, contact the Support Center.
0: Product name
-
KNAE04535-E
Products that conflict with {0} are installed.
Remove the following products, and then retry the operation:
- Hitachi Command Suite Automation
- JP1/AJS3 - Manager
[Cause]
Conflicting products are installed.
[Action]
Remove the conflicting products, and then try installing {0} again.
If the same message appears even when no conflicting products are installed, contact the Support Center.
0: Product name
-
KNAE04537-E
An unexpected error occurred. Installation of {0} will be canceled. Contact the Support Center.
[Cause]
An unexpected error occurred.
[Action]
Contact the Support Center.
0: Product name
-
KNAE04539-E
Cannot change the service name.
See the manual, and check whether the service exists. Then perform the installation again.
[Cause]
Cannot change the service name.
[Action]
Check whether the service exists, and then perform the installation again.
-
KNAE04540-E
Registration of a firewall exception failed.
See the manual, and check whether the exception has been registered. If it has not been registered, register it.
[Cause]
Registration of a firewall exception failed.
The following cause is possible:
- The firewall service was not started.
[Action]
Before you enable the firewall, see the manual and check whether the required programs have been registered as exceptions. If they have not, register them as exceptions.
-
KNAE04542-E
The file operation failed.
Check the access permissions for the installation destination, and then perform the installation again.
[Cause]
The file operation failed.
[Action]
Check the access permissions for the installation path, and then perform the installation again.
-
KNAE04543-E
The expiration date of the trial version of {0} has passed ({1}/{2}/{3}).
[Cause]
The expiration date of the trial version of {0} has passed.
0: Product name
1: Year
2: Month
3: Day
-
KNAE04544-E
The product version cannot be installed because the trial version is already installed.
[Cause]
The product version cannot be installed because the trial version is already installed.
-
KNAE04545-E
Only new installations can be performed with the trial version.
[Cause]
Only new installations can be performed with the trial version.
-
KNAE04546-E
Hitachi Command Suite services are running on the management server. Hitachi Command Suite products installed on this server are set up in a cluster environment. You must stop the services and manually set up the cluster environment.
[Cause]
The Hitachi Command Suite products that are already installed have been set up in a cluster environment.
[Action]
See the manual, and install the software according to the setup procedure for a cluster environment.
-
KNAE04548-E
The file operation failed.
Check the access permissions of the installation destination, and manually delete the file.
[Cause]
The file operation failed.
[Action]
Check the access permissions of the installation destination and manually delete the file.
-
KNAE04549-E
A required item was not specified.
Enter a value.
[Cause]
A required item was not specified.
[Action]
Enter a value.
-
KNAE04550-E
Cancellation of a registered firewall exception failed.
See the manual, and check whether the software is registered as an exception. If the program is registered as an exception, cancel the registration.
[Cause]
Cancellation of a registered firewall exception failed.
[Action]
Refer to the product documentation, and check whether the software has been registered as an exception. If it has, cancel the registration.
-
KNAE04551-E
Installation of an internal component failed.
Perform the installation again.
If the problem persists, contact the Support Center.
[Cause]
Installation of an internal component failed.
[Action]
Perform the installation again.
If the problem persists, contact the Support Center.
-
KNAE04554-E
The installed version of Hitachi Device Manager is not supported.
Install a supported version of Hitachi Device Manager, and install {0} again.
[Cause]
An unsupported version of Hitachi Device Manager is installed.
[Action]
Install a supported version of Hitachi Device Manager, and then install {0} again.
0: Product name
-
KNAE04555-E
Authentication of the specified JP1 user failed.
The user name or the password is incorrect. Check the settings, and then retry the operation.
If no JP1 users are registered, cancel installation and register a JP1 user.
If the problem persists, the authentication server might not be running.
Check the startup status of the JP1/Base services.
[Cause]
Possible causes are as follows:
(1) The user name or the password is incorrect.
(2) No JP1 users are registered.
(3) The authentication server is not running.
[Action]
For (1), check the specified value.
For (2), cancel the installation and specify a JP1 user. Alternatively, install the software, and then specify a JP1 user.
For (3), check the startup status of the JP1/Base services.
-
KNAE04556-E
Cannot modify the startup sequence definition file for JP1/Base.
Contact the Support Center.
[Cause]
A prerequisite product is not installed.
[Action]
Install the prerequisite product, and then install {0} again.
If the same message appears although the prerequisite product has been installed, contact the Support Center.
0: Product name
-
KNAE04557-E
Products that conflict with {0} are installed.
Remove the following products, and then retry the operation:
- JP1/Automatic Operation
- JP1/AJS3 - Manager
- JP1/Base
[Cause]
Conflicting products are installed.
[Action]
Remove the conflicting products, and then install {0} again.
If the same message appears although conflicting products have not been installed, contact the Support Center.
0: Product name
-
KNAE04558-E
JP1/Automatic Operation or Hitachi Command Suite services are running on the management server. Hitachi Command Suite products installed on this server are set up in a cluster environment. You must stop the services and manually set up the cluster environment.
[Cause]
JP1/Automatic Operation or the Hitachi Command Suite products are already installed and have been set up in a cluster environment.
[Action]
See the manual, and install the software according to the setup procedure for a cluster environment.
-
KNAE04559-E
Cannot stop the services because JP1/Automatic Operation or the Hitachi Command Suite products installed on this server machine has been set up in a cluster environment. See the manual, and uninstall JP1/Automatic Operation and the Hitachi Command Suite products according to the uninstallation procedure for a cluster environment.
[Cause]
Cannot stop the services because JP1/Automatic Operation or the Hitachi Command Suite products installed on this server machine has been set up in the cluster environment and installed on this server machine.
[Action]
See the manual, and uninstall the software according to the uninstallation procedure for a cluster environment.
-
KNAE04565-E
The program cannot be installed on a network drive.
Specify a local disk.
[Cause]
The software cannot be installed on a network drive.
[Action]
Specify a local disk.
-
KNAE04566-E
The database files cannot be stored on a network drive.
Specify a local disk.
[Cause]
The database files cannot be stored on a network drive.
[Action]
Specify a local disk.
-
KNAE04567-E
The database backup files cannot be stored on a network drive. Specify a local disk.
[Cause]
The database backup files cannot be stored on a network drive.
[Action]
Specify a local disk.
-
KNAE04568-E
The IPv6 address contains an invalid character. Use the following valid characters:
A-F a-f 0-9 . :
[Cause]
The IPv6 address is invalid.
[Action]
The following characters are valid for IPv6 addresses:
A-F a-f 0-9 . :
-
KNAE04569-E
The IPv6 address is too long. The address should not exceed more than 47 bytes.
[Cause]
The IPv6 address is too long.
[Action]
Specify an IPv6 address that does not exceed 47 bytes.
-
KNAE04570-E
The installed JP1/Base version does not meet the prerequisites for {0}.
Install JP1/Base version {1} or higher, and then try to install {0} again.
[Cause]
The installed JP1/Base version does not meet the prerequisites for {0}.
[Action]
Install JP1/Base version {1} or higher, and then try to install {0} again.
0: Product name
1: Required version
-
KNAE04572-E
Cannot access the specified database directory. Check the connection to the database directory path, and then try again.
[Cause]
Cannot access the database path.
[Action]
Check the connection to the database directory path, and then try again.
-
KNAE04573-E
Internal components were removed. Remove {0}, and then install it again.
[Cause]
Internal components were removed.
[Action]
Remove {0}, and then install it again.
0: Product name
-
KNAE04575-E
{0} cannot be removed because JP1/Base is not installed. Contact the Support Center.
[Cause]
JP1/Base is not installed.
[Action]
Contact the support center.
0: Product name
-
KNAE04576-E
The prerequisite .NET Framework is not installed. Install the version of .NET Framework required by {0}, and then try installing {0} again.
[Cause]
The prerequisite .NET Framework is not installed.
[Action]
Install the version of .NET Framework required by {0}, and then try installing {0} again.
0: Product name