KNAS90009-E

aa....aa: Log file path

Description

An error occurred in setup processing.

(S)

Stops the command.

(O)

The problem corresponding to the code output to the log file has occurred.

Try the following:

• Make sure ITSLM is installed correctly.

• Make sure there is no problem with file and folder access rights.

If this does not resolve the problem, take corrective action as described in the table below for the code that was output to the log file.

Once the problem is resolved, run setup again.

Code#	Description	Corrective action
1x	An attempt to retrieve the setup options failed. The options file might be unreadable, or the definitions in the options file might be incorrect.	Try the following: Make sure there is no problem with the definitions in the options file. Make sure the items that are required to be set have definitions. Make sure there is no problem with the format of the paths defined in the options file. If this does not resolve the problem, note the return code and error code, and contact a system administrator.
2x	An attempt to set a Web application failed. It is possible that the file or folder cannot be modified.	Try the following: Close all instances of Internet Explorer that are connected to ITSLM - Manager. In addition, close all instances of Internet Explorer on the local computer. If the ITSLM - Manager service JP1/ITSLM - Manager Web Service (service name: JP1_ITSLM_MGR_Web_Service) is running, terminate it. Log off or restart Windows. If this does not resolve the problem, note the return code and error code, and contact a system administrator.
3x	An attempt to set the Web server failed. The Web server might not be installed properly, or the Web server might be running, or the Web server might have shut down completely.	Try the following: Make sure there is no problem with the definitions in the options file. Close all instances of Internet Explorer that are connected to ITSLM - Manager. In addition, close all instances of Internet Explorer on the local computer. If the ITSLM - Manager service JP1/ITSLM - Manager Web Service (service name: JP1_ITSLM_MGR_Web_Service) is running, terminate it. Log off or restart Windows. If this does not resolve the problem, note the return code and error code, and contact a system administrator.
4x	An attempt to set data management functions failed. The data management functions might not be installed correctly, or they might be in a status in which their settings cannot be modified.	Try the following: Make sure there is no problem with the definitions in the options file. If the ITSLM - Manager service JP1/ITSLM - Manager Service (service name: JP1_ITSLM_MGR_Service) is running, terminate it. If the ITSLM - Manager service JP1/ITSLM - Manager DB Service (service name: HiRDBEmbeddedEdition_JL0) is running, restart it or terminate it. Log off or restart Windows. If this does not resolve the problem, note the return code and error code, and contact a system administrator.
5x	An attempt to extract files needed for ITSLM setup failed.	Note the return code and error code, and contact a system administrator.
6x	An attempt to deploy configuration files to the execution environment of ITSLM - Manager failed.	Note the return code and error code, and contact a system administrator.
7x	An attempt to deploy configuration files to the execution environment of ITSLM - UR failed.	Note the return code and error code, and contact a system administrator.
8x	An attempt to deploy configuration files to the service detection execution environment of ITSLM - UR failed.	Note the return code and error code, and contact a system administrator.
9x	An attempt to set a Windows service failed. The problem might be with the access rights to the Windows service, or it might be that the registered Windows service is in a status in which its settings cannot be updated.	Try the following: If the ITSLM - Manager service JP1/ITSLM - Manager Web Service (service name: JP1_ITSLM_MGR_Web_Service) is running, terminate it. If the ITSLM - Manager service JP1/ITSLM - Manager Service (service name: JP1_ITSLM_MGR_Service) is running, terminate it. If the ITSLM - Manager service JP1/ITSLM - Manager DB Service (service name: HiRDBEmbeddedEdition_JL0) is running, restart it or terminate it. Log off or restart Windows. If this does not resolve the problem, note the return code and error code, and contact a system administrator.
Ax	An attempt to deploy configuration files for data management functions failed.	Note the return code and error code, and contact a system administrator.

#: x stands for 0 through 9 or A through F.