Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Service Level Management Description, User's Guide, Reference and Operator's Guide


KNAS70008-E

An error occurred during service monitoring. cause=aa....aa

aa....aa: Error cause

Description

Because an error occurred in the monitoring of a monitored service, the attempt to monitor the monitored service failed.

The meanings of the error cause are as follows:

  • DATA_RECEIVE: An error occurred in receiving performance data.

  • INTERNAL: A system failure occurred in the monitoring of a monitored service.

  • LOG: An error occurred in a log.

  • MEMORY: A memory shortage occurred.

  • PROPERTIES: An error occurred in a system definition file.

  • RMI: An error occurred in the RMI server.

  • STREAM: An error occurred in the receive route for performance data.

(S)

Suspends processing.

(O)

Take corrective action in accordance with the error cause:

  • DATA_RECEIVE, LOG, PROPERTIES, RMI, or STREAM:

    Restart the ITSLM - UR service. If this does not resolve the problem, collect data, and then contact a system administrator.

  • INTERNAL:

    Collect data, and then contact a system administrator.

  • MEMORY:

    Stop the ITSLM - UR service, allocate memory, and then restart. If restarting does not resolve the problem, collect data, and then contact a system administrator.

For details about collecting data, see 7.1.6 Collecting the data needed for determining the cause of a problem.