10.4.1 Configuration of the Troubleshoot window

(1) Window configuration

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(2) Window description

The Troubleshoot window is used when an error or warning has been detected to check when the event that caused the problem occurred. In addition, if Performance Management is linked, you can check for problems in the host or middleware that provides the affected monitored service.

The Troubleshoot window is composed of the following areas:

• Services area

• Event and Performance chart tabs area

• Access log area

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(3) Supplemental notes

• The Troubleshoot window display is not updated in real time. To update the display, you must click the (reload) button, which is one of the Troubleshoot buttons at the top of the window. When you update, the Event tab becomes selected in the Event and Performance chart tabs area.

• Depending on how you display the Troubleshoot window, the Event and Performance chart tabs area will display different events that occurred at different times:

  • If you display the Troubleshoot window immediately after login by clicking the Troubleshoot button at the top of a window, the displayed Troubleshoot window displays a list of the events that had occurred at the time of your login.

  • If you display the Troubleshoot window a while after login by clicking the Troubleshoot button at the top of a window, the displayed Troubleshoot window displays a list of the events that had occurred at the time you displayed the Troubleshoot window.

  • If you display the Troubleshoot window by clicking the Details column for an event in the Events in the last 7 days area of the Home window or in the Event and Performance chart tabs area of the Real-time Monitor window, the displayed Troubleshoot window displays performance charts representing the service performance at the time the clicked event occurred. If you then click the Event tab, the Troubleshoot window displays a list of the most recent events associated with the clicked event's monitored service at the time of the transition to the Troubleshoot window. If you click the Details column for an event in the Event and Performance chart tabs area in the Troubleshoot window, when you return to the Event tab from the Performance chart tab, the list of the most recent events will still be displayed there.

  • If you display the Troubleshoot window by clicking the Troubleshoot button in the Event and Performance chart tabs area of the Real-time Monitor window, the displayed Troubleshoot window displays performance charts representing the service performance at the time you clicked. If you then click the Event tab, the Troubleshoot window displays a list of the most recent events associated with the clicked event's monitored service at the time of the transition to the Troubleshoot window.

  • If you redisplay the Troubleshoot window (while the Troubleshoot window is already being displayed) by clicking the (reload) button, which is one of the Troubleshoot buttons at the top of the window, the display will be of a list of events that had occurred at the time you clicked.

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