Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Service Level Management Description, User's Guide, Reference and Operator's Guide


10.2.4 Events in the last 7 days area

Organization of this subsection

(1) Window configuration

[Figure]

(2) Window description

This window displays the details of all the events that have occurred in the applicable monitored services during the last seven days. The events are listed in groups of 20 per page, starting with the most recent. Once it is displayed, an event continues to be listed until it reaches the seven-day cutoff. The display is updated every three seconds.

The following table lists the items that are displayed:

No.

Item

Description

1

Cumulative totals

This area shows the total number of events of each event type (error, warning, and normal) that occurred during the last seven days.

2

[Figure]Total: n1 Showing: n2-n3 [Figure]

When more than 20 events occurred in the monitored service in the last seven days, the additional events are displayed on subsequent pages.

Click [Figure] or [Figure] to display the previous or next page, respectively. If there is no previous page or next page, you cannot click that icon.

n2 and n3 indicate the range of event items displayed on the current page, and n1 is the total number of events generated in the last seven days.

Note that the maximum number of events displayed per page can be changed by specifying the dashboardEventListRecentViewSize property. When you change the number of items to be displayed per page, n1 will reflect the changed value. For details about the dashboardEventListRecentViewSize property, see 5.6.2 Editable definitions.

3

Status

This column indicates whether each event has been checked (read).

Unread

This is the default value, before the user has clicked the row's Status column. When Unread is displayed, the entire row is in displayed in boldface.

Read

This setting indicates that the row's Status column has been clicked.

After you check an event by reviewing the contents of its row, click the row in this column to change Unread to Read. Once an event's Status column entry is changed to Read it cannot be changed back to Unread.

4

Level

This column displays for each event one of the following icons indicating the status of the average response time, throughput, and error rate at the time the event occurred. The following icons are used:

[Figure] (error)

An error occurred in threshold monitoring or availability monitoring.

[Figure] (warning)

A warning occurred in trend monitoring or out-of-range value detection.

[Figure] (normal)

Errors that occurred in availability monitoring have been recovered.

When multiple service performance events are applicable simultaneously, the icon for the highest-priority event is displayed, according to the following priority order (highest to lowest): error > warning > normal.

5

When detected

This column displays the date and time the event occurred, in the format YYYY/MM/DD hh:mm:ss (year/month/date hour:minute:second).

6

Type

This column displays one of the following character strings indicting the type of the error or warning:

THRESHOLD

Monitoring detected that the threshold was exceeded (error).

OUTLIER

An out-of-range value that differs significantly from the norm for the monitored service was detected (warning).

TREND

A trend was detected indicating that the threshold seems likely to be exceeded (warning).

AVAILABILITY

Monitoring detected that the monitored service has stopped or has recovered from having stopped (error or normal).

7

Details

This column displays one of the following character strings providing more detail about the type of error or warning displayed in the Type column:

UPPER LIMIT

This is displayed when the Type column is THRESHOLD or OUTLIER.

When the Type column is THRESHOLD, UPPER LIMIT indicates that the monitoring item's service performance or system performance exceeded the threshold.

When the Type column is OUTLIER, UPPER LIMIT indicates that the monitoring item's service performance exceeded the upper limit value.

LOWER LIMIT

This is displayed when the Type column is THRESHOLD or OUTLIER.

When the Type column is THRESHOLD, LOWER LIMIT indicates that the monitoring item's system performance exceeded the threshold.

When the Type column is OUTLIER, LOWER LIMIT indicates that the monitoring item's service performance or system performance fell below the lower limit value.

YYYY/MM/DD hh:mm:ss

This is displayed when the Type column is TREND, and indicates the date and time when it is expected that service performance or system performance of the monitoring item will exceed the threshold (year/month/date hour:minute:second).

SERVICE FAILURE

This is displayed when the Type column is AVAILABILITY, and indicates that the monitoring item (indicated under Monitor item) has stopped.

SERVICE REPAIR

This is displayed when the Type column is AVAILABILITY, and indicates that the monitoring item (indicated under Monitor item) has recovered from a stop.

If you click this column on a row, you will see in the Troubleshoot window a graph of the monitoring item's service performance. For details about how to do this, see 4.4 Support methodology for root cause investigation when an error or warning is displayed for a monitored service.

8

Service group

This column displays the name of the service group in which the event occurred.

9

Service

This column displays the name of the monitored service in which the event occurred.

10

Host

An entry (other than a hyphen) is displayed in this column when system performance is monitored. The entry is the name of the host on which the event occurred. For an event associated with service performance monitoring, a hyphen (-) is displayed.

11

Monitored target

This column displays the name of the monitored target for which the event occurred.

12

Monitor item

This column displays the monitoring item for which the event occurred.