4.5.9 Other notes about report creation
- Organization of this subsection
(1) A nonexistent calendar date
A nonexistent date in a specified report interval is not displayed for the items or performance charts in reports or in CSV files. For example, if a report's start date is May 31 and the report interval is one month, the dates subject to totaling in the report interval are from May 31 through June 30, and June 31 is excluded because it does not exist in the calendar. For a comparison percentage to the previous month, the dates subject to totaling would be May 1 through May 30 (because April 31 does not exist in the calendar).
(2) Handling of data that exceeds the report retention period
ITSLM retains report data for five years. A report start date must be less than five years prior to the current system time of the computer on which the Home window is displayed (it cannot be for the exact same date five years ago or any earlier date).
If the report interval and the period for calculating comparison percentages to previous periods includes a point in time that falls before the report retention period, see the information provided in 4.5.6 Notes on when some service performance data has not been acquired.
(3) Report output when a monitoring item name includes a comma or a double quotation mark
If the name of a monitoring item added in the Configuration information settings area includes a comma (,) or a double quotation mark ("), that character is replaced with an underscore (_) in CSV files.