3.2.9 Notes about setting up monitoring items

Organization of this subsection

(1) Timing of updating the number of registered monitored targets
(2) Character strings displayed as monitoring item names (working with Performance Management)
(3) Notes about units used in ITSLM windows (working with Performance Management)
(4) Notes about configuration information that differs between ITSLM and Performance Management (working with Performance Management)
(5) Notes about monitoring items with the same display names (working with Performance Management)
(6) About monitoring items with multi-instance records (working with Performance Management)
(7) Notes about collecting performance data by linking with Performance Management (working with Performance Management)

(1) Timing of updating the number of registered monitored targets

If a service group administrator adds or deletes a monitored target while multiple users are logged in to ITSLM - Manager, the change will be applied to the other monitoring persons' windows when the number of registered monitored targets is updated. The number of registered monitored targets is updated, excluding during re-login, when a monitoring person accesses a monitored target that was deleted by the service group administrator or when the window is refreshed automatically. Until the number of registered monitored targets is updated, the status in effect before the service group administrator added or deleted monitored targets is maintained.

The following table describes the timing of updating the registered monitored targets.

Table 3‒9: Timing of updating the registered monitored targets
No.	Window accessed by a monitoring person other than the service group administrator	Update timing
1	IT Service Level Management window	When a monitoring person re-logs in.
2	Home window	When Details for a deleted monitored target is clicked in the Events in the last 7 days area. When Unread is clicked in the Events in the last 7 days area while Status for a deleted monitored target's event is Unread. When the window is refreshed automatically after a monitoring target was deleted.
3	Real-time Monitor window	When an already deleted monitored target is selected in the Services area (if a deleted monitored target was already selected, another service was selected, and then the deleted monitored target is selected again). When an already deleted monitored target is selected in the Service performance information area. When the value for Display interval is changed while a chart for an already deleted monitored target is being displayed on the Performance chart tab. When the Troubleshoot button on the Performance chart tab is clicked while a chart for an already deleted monitored target is being displayed on the Performance chart tab. When Details is clicked while an already deleted monitored target is being displayed on the Event tab. When Unread is clicked while Status of a deleted monitored target's event is Unread on the Event tab. When the window is refreshed automatically after a monitoring target was deleted.
4	Troubleshoot window	When an already deleted monitored target is selected in the Services area (if a deleted monitored target was already selected, another monitored target was selected, and then the deleted monitored target is selected again, or the (reload) button is clicked). When the Details button for an already deleted monitored target on the Event tab is clicked. When Unread on the Event tab is clicked while Status of a deleted monitored target's event is Unread. When the (reload) button is clicked while an event of a deleted monitored target is being displayed on the Event tab. When the logging range is changed by dragging a chart when the chart displays a deleted monitored target on the Performance chart tab. When the value for Display interval is changed while a chart for a deleted monitored target is being displayed on the Performance chart tab.
5	Report window	When an attempt is made to display a report for a deleted monitored target.
6	Settings window	When the Add/Delete monitor area is displayed. When a monitored service is added or deleted in the Add/Delete monitor area (if the Start/Stop monitor area is already displayed, it is displayed again). When an already deleted monitored target is selected in the Services area with the Monitor settings area displayed (if a deleted monitored target was already selected, another monitored target was selected, and then the deleted monitored target is selected again). When an attempt is made to add monitor settings for a deleted monitored target in the Monitor settings area. When a Web transaction is added or deleted in the Web transaction setting area. When an already deleted monitored target is selected in the Web transaction setting area and then the Edit or Delete button is clicked. In the Web transaction setting area, a Web transaction of a deleted monitored target was selected, and then the Edit or Delete button was clicked. When the Start/Stop monitor area is displayed (if the Start/Stop monitor area was already displayed, the Start/Stop monitor area is displayed again). When an attempt is made to start or stop monitoring of an already deleted monitored service in the Start/Stop monitor area.

When any of the above operations is performed, an error message is displayed and the current window is refreshed. The refreshed window is in newly opened status. Any data, such as numeric values, that was entered in the window before the window was refreshed is not retained.

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(2) Character strings displayed as monitoring item names (working with Performance Management)

When the language setting of the OS on which ITSLM - Manager is installed is Japanese and Monitor item name displayed on ITSLM (Japanese) is specified in Performance Management, the values as specified are displayed for monitoring item names. Check if the language setting of the OS on which ITSLM - Manager is installed is Japanese.

When Monitor item name displayed on ITSLM (Japanese) is not specified in Performance Management, the values for Monitor item name displayed on ITSLM (English) are displayed. For details about the monitoring items, see the applicable PFM - Agent or PFM - RM manual.

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(3) Notes about units used in ITSLM windows (working with Performance Management)

When the language setting of the OS on which ITSLM - Manager is installed is Japanese and Monitor item name displayed on ITSLM (Japanese) is specified in Performance Management, the values as specified are displayed as the units for monitoring items for system performance that are displayed in ITSLM. Check if the language setting of the OS on which ITSLM - Manager is installed is Japanese.

When Monitor item name displayed on ITSLM (Japanese) is not specified in Performance Management, the values for Monitor item name displayed on ITSLM (English) or the units specified in the custom monitoring item definition are displayed. For details about the monitoring items, see the applicable PFM - Agent or PFM - RM manual.

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(4) Notes about configuration information that differs between ITSLM and Performance Management (working with Performance Management)

If a business group's reference permissions have been changed or the configuration has been changed, ITSLM - Manager can still use the previous reference permissions to start and stop monitoring until the business group is updated in ITSLM - Manager. The following table explains ITSLM's behavior when monitoring of a business group is started or stopped while changes to the business group's configuration information have not yet been applied by ITSLM - Manager.

Table 3‒10: ITSLM's behavior when configuration information does not match between ITSLM and Performance Management
No.	Configuration information whose change has not been applied	Processing	ITSLM's behavior
1	Addition of business group permissions	Start monitoring.	Monitoring is started successfully.
2	Addition of business group permissions	Stop monitoring.	Monitoring is stopped successfully.
3	Deletion of business group permissions	Start monitoring.	Monitoring is started successfully.
4	Deletion of business group permissions	Stop monitoring.	Monitoring is stopped successfully.
5	Addition of a host	Start monitoring.	Monitoring is started successfully for the monitoring items in the configuration information that has already been applied to ITSLM. The monitoring items for an added host that has not been applied are not processed.
6	Addition of a host	Stop monitoring.	Monitoring is stopped successfully.
7	Deletion of a host	Start monitoring.	A message indicating that the configuration information does not match is output to a log file and the monitoring start processing on monitoring items for the deleted host fails.
8	Deletion of a host	Stop monitoring.	A message indicating that the configuration information does not match is output to a log file and monitoring is stopped successfully.
9	Addition of a monitoring agent	Start monitoring.	Monitoring is started successfully for the monitoring items in the configuration information that has already been applied to ITSLM. The monitoring items for an added monitoring agent that has not been applied are not processed.
10	Addition of a monitoring agent	Stop monitoring.	Monitoring is stopped successfully.
11	Deletion of a monitoring agent	Start monitoring.	A message indicating that the configuration information does not match is output to a log file and the monitoring start processing on monitoring items for the deleted monitoring agent fails.
12	Deletion of a monitoring agent	Stop monitoring.	A message indicating that the configuration information does not match is output to a log file and monitoring is stopped successfully.
13	Change to the data model of a monitoring agent	Start monitoring.	A message indicating that the configuration information does not match is output to a log file and the monitoring start processing for the monitoring agent whose data model has changed fails.
14	Change to the data model of a monitoring agent	Stop monitoring.	Monitoring is stopped successfully.

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(5) Notes about monitoring items with the same display names (working with Performance Management)

If more than one monitoring item has the same display name in the Performance Management settings, the duplicately-named monitoring items cannot be distinguished in the ITSLM windows. To change the display names of monitoring items, change the definition values for custom monitoring items in PFM - Manager. For details about the monitoring items, see the applicable PFM - Agent or PFM - RM manual.

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(6) About monitoring items with multi-instance records (working with Performance Management)

Monitoring items with multi-instance records depend on the monitoring agent. For details about the monitoring items for each monitoring agent, see the applicable PFM - Agent or PFM - RM manual.

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(7) Notes about collecting performance data by linking with Performance Management (working with Performance Management)

To be able to reference data related to system performance by connecting to PFM - Web Console, the Log property must be set to Yes in Performance Management. For details, see 5.4.2 Specifying settings for saving Performance Management's performance data from ITSLM (working with Performance Management).

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