KNAN22439-E

Acquisition of the configuration file failed because of an error in the IM Configuration Management database access.

S:

Stops acquisition of the contents of the configuration file.

O:

If the following detailed information is displayed, take the indicated corrective action.

• The product does not exist.

  In the IM Configuration Management window, make sure that JP1/Base is displayed in the product information for the host.

  If JP1/Base is not displayed, click Operation, and then Collect Host Information, and then retry the operation.

• IM Configuration Management database access error.

  Execute the jimdbstatus command, and then make sure that the IM database service is running. If the IM database service is not running, start the IM database service.

• The profile does not exist.

  Check the profile collection status in the IM Configuration Management window, and then determine whether profile collection is completed or partially completed.

• There are not enough resources.

  Make sure that there is sufficient disk space, memory, or other OS resources.

• The OS information does not exist.

  In the IM Configuration Management window, make sure that the OS type is displayed in the host information.

  If it is not displayed, click Operation, and then Collect Host Information to confirm that the OS type is displayed.

If detailed information other than the above is output, use the data collection tool to collect data, and then contact a system administrator.