KNAN22422-E

Acquisition of operation definition information failed because a connection could not be established with the managed host.

S:

Stops acquisition of operation definition information.

O:

If the following detailed information is displayed, take the indicated corrective action.

• There is no access permission.

  The agent configuration on the manager might be different from the agent configuration enabled in the system, or the agent configuration on the manager might have been deleted.

  In the IM Configuration Management window, click Operation, and then Verify IM Configuration to make sure that the agent configuration matches the agent configuration enabled in the system. If they do not match, in the Edit Agent Configuration window, click Operation, and then Apply Agent Configuration to match the agent configurations. Also, check the setting of the host access control definition file (jbsdfts_srv.conf) in JP1/Base on the agent.

• The host information might have been changed. Please collect the host information again.

  The host information might be different from the actual environment. Collect the host information again. If this message appears again after the host information is collected, the operating environment for JP1/Base running on the host might not be correct. Check whether a JP1/Base error message or warning message was output to the integrated trace log. Also make sure that there are write and read permissions for the JP1/Base conf directory.

• Another session has exclusive rights.

  In the Login User List window, determine whether the user has acquired exclusive permission.

  If it is not problematic to do so, select the check box next to the user that has acquired exclusive permission, and then click the Release Exclusive Editing button to release exclusive permission.

• A required service or process is not running.

  Make sure that the relevant service or process is running. If it is not running, take the following actions, and then retry the operation.

  Start the service or process.

  In the Display/Edit Profiles window, click Operation, and then Rebuild Profile Tree.

• A communication error occurred.

  Check the network condition and status with the acquired target.

  Also make sure that JP1/Base is running.

  If JP1/Base is not running, take the following actions:

  Start the service or process.

  In the Display/Edit Profiles window, click Operation, and then Rebuild Profile Tree.

• The processing is busy. Please try again.

  Wait awhile, and then retry the operation.

• A memory shortage occurred on the manager host.

  Make sure that there is enough free memory on the manager host, and then retry the operation.

• A memory shortage occurred on the agent host.

  Make sure that there is enough free memory on the agent host, and then retry the operation.

• A memory shortage occurred on the manager host.

  Make sure that there is enough free memory on the manager host, and then retry the operation.

• A memory shortage occurred on the agent host.

  Make sure that there is enough free memory on the agent host, and then retry the operation.

If detailed information other than the above is output, use the data collection tool to collect data, and then contact a system administrator.