5.3 Registering corrective action to be used as a guide for known errors

It is very difficult for the system administrator to be sure that the most appropriate action is taken in every single error case. However, by registering corrective actions for errors, if the same error occurs again, the corrective action can be displayed, allowing the system administrator to keep better track of appropriate actions.

Tips:

To clarify the corrective actions:

If JP1/Integrated Management - Navigation Platform is linked, the flow of a job can be displayed as a flowchart. A step-by-step guide for the procedure required in the flowchart can also be displayed. By visualizing the flow of the job and the operation procedure, you can identify the corrective actions to be taken.

To start an application that is linked to an event:

Select an event, and then, in a separate window, start the application that has been linked to the displayed event. For details about how to set up this link, see 4.14 Setting monitor startup for linked products in the Configuration Guide.

To identify the corrective actions to be taken:

If JP1/Integrated Management - Service Support is linked, the person in charge of troubleshooting and the deadline and priority of the job can be specified in advance for each event. You can visualize the process required to solve a problem, and identify who must do what, and by when.

For details, see the Job Management Partner 1/Integrated Management - Service Support Configuration and Administration Guide.

Keywords:

corrective action, event, event guide, error, event guide information

Organization of this section

• 5.3.1 Settings in the event guide information file to be created

• 5.3.2 Using the event guide function to register the corrective action to be taken

• 5.3.3 Verifying that the corrective action is registered

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